I called in to schedule an appt for next month when my insurance starts back up (I switched jobs two months ago and returned to a previous employer which I previously had insurance with) and I was told I could not schedule an appt without an active insurance account. I told her I have cobra, but did not want to use it, so I was more than happy to wait the 3 weeks to see the Dr. once my medical mutual insurance was active. I was told I could not schedule an appt until I had active insurance. I have my card that will be activated in 3 weeks, as well had this insurance for the previous 5 years and have been with the cleveland clinic for the last 10 years.
Can anyone explain to me why I can't be PROACTIVE and schedule an appt 3-4 weeks in advance? Does the cleveland clinic seriously not trust me? A client for years, with the means to pay for the appointment in cash but would prefer to wait 3 weeks to use his insurance?
I've never felt like a company is more worried about how I'm going to pay for the service more than I do right now. I feel like I'm not a patient for 10 years, but more of a means of income and they want to make sure they get paid before helping accommodate a client to schedule an appt AFTER his insurance is active.
I've never come across this and it makes me think twice about using the cleveland clinic for my medical needs, and if you are reading this, you may want to rethink how they treat you as a client as well.