College Station Medical Center
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feedback about College Station Medical Center
Went in late at night to get some stitches in my chin (needed 4 stitches total, and they did a good job). I spent about 2 hours in the hospital trying to get this done. I was told that they only had the one "specialist" working that night. I brushed it off since I knew I wasn't a high priority. That is NOT why they are getting one star.
They are getting one star because of the billing system they have in place. I got a bill from the hospital in a reasonable amount of time, paid it and forgot about it. FOUR MONTHS later I get another bill, so I go in to ask the hospital billing center about it. I was told I owed nothing at the hospital, but needed to pay for the specialist who did the work and the hospital itself knew nothing about it other than a number for me to call. I called said number, and was told that since the specialist was not a hospital employee, he charged me separately. Best part was the specialist was NOT in network for my insurance, even though the hospital was.
My bill for the hospital included emergency services, suture repairs, and anesthetic they used. My bill from the specialist included emergency services, and suture repair. Neither one knows/cares about what the other is charging, but I sure feel like I'm being double charged.
Moral of the story, be aware that they contract out some of their "specialists", but you likely won't know it at the time. Bills from these specialists may come MUCH later, and charge you for the exact same services that the hospital already charged you for, and may not be in-network for your insurance provider.
I never received a statement from the hospital and asked several times when my charges would be available for payment, but I was never given an answer. Three months after the visit, I get a notice that I have been sent to a collection agency for a small bill that I had absolutely zero knowledge about. I will never go back here. It is pathetic that they would rather send customers to collection than do right by them by sending them a bill first.
Do not visit this place. My daughter went in going on 2 years ago. When we visited, we were told before we left that she would be covered by her Medicaid. Because we moved from another state this proved to be inaccurate. Next follows over-priced and inaccurate billing and hours spent on the phone over a few months time frame. Finally, after a couple of visits and a few more phone calls we get a final bill. We paid it months ago and were assured that was the end of our billing. Today (01/01/2019) we received another bill. When I say that they looked at my daughter's situation for less than. 60 seconds, I am not exaggerating. There was no medication, no time needed in a room, no tests, literally nothing but popping her elbow back into place. We have spent exponentially more time dealing with billing and their inaccuracies than the 60 seconds spent on my daughter's issues. Obviously, I'm not the only person with less than pleasant reviews for this place. Go somewhere else.
Great staff usually very attentive to the needs of patients,yet no one. Is perfect
Ample parking, good location, friendly attentive nurses. Clean, sterile and quiet hospital. Not much choices from the cafeteria but many restaurants in walking distance so its okay.