I don't normally do reviews but this VA hospital is exceptional. I am dealing with some behavioral health issues and what an amazing group of people and staff. They truly care about veterans and their well being. Take all of your experienced and/Or horror stories and throw them out the window. These guys set the standard for VA health care.
My father is 84 years old and can no longer drive. The hospital and its clinics are over an hour away. He relies on all of us (his children) for rides. We have to try to work around our on jobs to get him there and we don't mind. However, they offer no assistance and make absolutely no effort to coordinate his appointments with the various specialists he sees. This results in multiple trips within a 2 week period when it could have been one or maybe 2 trips at the most. They still charge him an arm and a leg for care despite being low income. Additionally the various specialists do NOT communicate with each other at all meaning several things have gotten missed. My father has received the poorest of care from this hospital and the clinics. I only gave it 2 stars because some of the staff do try as hard as they can. I cannot express the hurt and concern I feel because of the way our veterans are treated. Please try to do better by your patients.
I volunteer in transport and seen by physcian myself. 99 percent of patients say the staff are excellant. I always ask them when I transport them. The staff always treated me with respect. I have heard families asking about why cannot coordinate appointments. Staff try, but every clinic does not meet every day and sometimes full. Try to meet all town physicians on the same day. Practically impossible. Patients come well over 100 miles to come here, rather then go someplace closer.
One of the best But VA hospitals in Missouri, and maybe the state. They were so good to my father. The VA has a tough mission. A big beurocracy but some outstanding programs.