Columbia St Marys Hospital Milwaukee
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I don't know where the minds of some of the health care providers is at.
My dad's been in here a week. Some do their job in a professional manner and some pay more attention to their phones. To me this isn't the place for that.
My dad's a diabetic so it's important for him to eat on a regular basis.
So this morning I asked the night nurse about ordering him breakfast. She came in and took his order and said she'll call it in.
A hour later food service called and asked if he's going to put in his order. I told her the night nurse called it in, she said no.
So the day nurse came and took it, now he's finally eating at 920 AM.
I really don't know what to think. It really shows who's here because they really care and who's here for a paycheck.
Very poor communication with family. Can't call the nurses station because they rarely answer the phone. If you do get through, they say you have to talk to the patients nurse. That does happen either. I have messages for nurses and doctors and have never gotten a call back. But the worst was visiting my husband and he was lying is dried diarrhea. Also they lost his personal belongings on the 5th and as of today they haven't found them. Horrible place!
I recently spent 6 days in the hospital and four weeks of outpatient treatment. I am an employer, and I would instantly hire virtually any person who treated me during this time. The doctors were professional and understanding and generous with their time. The nurses were nothing short of phenomenal. They treated me, and their treatment of me, not as a job but as a profession, a calling. An unqualified A plus.
The billing at this hospital is absolutely atrocious. I went to the ER in January of 2018. It is now December of 2018 and I have spent countless hours on the phone and on hold with the billing department trying to figure out why they cannot seem to run my bill through my health insurance. I have had the exact same health insurance for my entire life (24 years now) and this is the first place I’ve ever gone where it has been an issue. Aurora has absolutely no issues billing my insurance, so I can’t for the life of me figure out why it is such a struggle. As a medical student, I don’t have time to spend a YEAR arguing with these people just to get my bill paid. I’m nearly at the point of just giving up. If they want their money, they will figure it out for themselves. I will absolutely NEVER go to a Columbia St. Marys or Ascension hospital again. UPDATE: it is now June of 2019, 1.5 years after my initial visit. I have been calling the hospital billing department every couple of weeks trying to get this sorted out, however, they decided I was lying about having insurance, so I had my insurance company call them. They refuse to interact with my insurance company, and have taken so long to send over this claim that my insurance company will no longer cover the claim because it has timed out. Columbia St. Mary's has sent me to collections, despite them telling me that they would not do so because we were still trying to figure out the billing. My next step will be contacting an attorney.
Unprofessional due to disorganization and lack of communication. Not very cleanly. Floors in patient room were dirty. The staff is nice, but I expect more than this from a hospital. Lacking where it counts. Years ago this hospital was much better.
Update 2/19. Per my previous review I had called at their request to discuss all the issues. Got the run around and was passed from person to person. Eventually just lip service. Will anything ever change for the better here? Had a m
Today, I tried to schedule an appointment with a specialist. Again, service was poor. Person on phone was rude. The earliest appointment they could give was July (it’s February). I understand specificalists book further out, but five months for a cardiologist?
Also, just had a mammogram there-nice ladies, nice tech. The exterior of lobby is filthy and be prepared to hold your breath from all the clouds of cigarette smoke. Luckily I was in and out. Definitely not the quality of hospital it used to be.