Columbia St Marys Hospital Milwaukee
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feedback about Columbia St Marys Hospital Milwaukee
The billing at this hospital is absolutely atrocious. I went to the ER in January of 2018. It is now December of 2018 and I have spent countless hours on the phone and on hold with the billing department trying to figure out why they cannot seem to run my bill through my health insurance. I have had the exact same health insurance for my entire life (24 years now) and this is the first place I’ve ever gone where it has been an issue. Aurora has absolutely no issues billing my insurance, so I can’t for the life of me figure out why it is such a struggle. As a medical student, I don’t have time to spend a YEAR arguing with these people just to get my bill paid. I’m nearly at the point of just giving up. If they want their money, they will figure it out for themselves. I will absolutely NEVER go to a Columbia St. Marys or Ascension hospital again.
I am absolutely appalled by their customer service in their billing department. They have incorrectly billed me by giving me a second duplicate bill, but refuse to retract it. I have been sent in circles on who can correct this error, but have repeatedly been told it's another department who can assist me.
Apparently, they do not have a department that can take away the hospital's own error.
Go to this hospital if you're hoping for financial headaches and unwillingness to correct their own errors.
Horrible ER experience and near criminal billing practices. For a one hour ER visit for my little girl who had a fever from a flu, they ended up charging $1600. wow! To put a thermometer in my daughter, test her urine, and give her some tylenol and send her off? $1,600 dollars?! This includes a generic $900 ER visit charge and a whopping $700 "specialist" charge for a Dr to poke my daughter and check her urine. Trying to get billing details from this hospital was a nightmare. Vary vague, very dodgy. Please Please please do all you can out there to go after this hospital and file complaints anywhere that you can. BBB?
My Doctor was arrogant and condescending. I would ask questions he would never answer but continued to tell me what he was going to do. I needed documentation for my employer and he had a nurse sign it without stating why I was seen. The old St. Mary's was better and now I know better. Never again.
I used to work in food service. And if you seen how dirty the kitchen is you would rather have food from outside of the hospital. They leave food out overnight not even covered up. The floors are nasty / everything in the kitchen looks like it never cleaned. I did report them to the Milwaukee health department.