Columbia St Marys Hospital Milwaukee
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feedback about Columbia St Marys Hospital Milwaukee
Unprofessional due to disorganization and lack of communication. Not very cleanly. Floors in patient room were dirty. The staff is nice, but I expect more than this from a hospital. Lacking where it counts. Years ago this hospital was much better.
Update 2/19. Per my previous review I had called at their request to discuss all the issues. Got the run around and was passed from person to person. Eventually just lip service. Will anything ever change for the better here? Had a m
Today, I tried to schedule an appointment with a specialist. Again, service was poor. Person on phone was rude. The earliest appointment they could give was July (it’s February). I understand specificalists book further out, but five months for a cardiologist?
Also, just had a mammogram there-nice ladies, nice tech. The exterior of lobby is filthy and be prepared to hold your breath from all the clouds of cigarette smoke. Luckily I was in and out. Definitely not the quality of hospital it used to be.
Last year, my grandmother suffered a string of medical emergencies, including a broken femur, a brain aneurysm and a series of strokes. She spent some time at Columbia St. Mary's while the doctors figured out a treatment plan and operated. The care was sufficient, but my family's experience was very sad and frustrating. Our faith and trust in this hospital was shattered when my grandmother's wedding ring, a family heirloom, was stolen out of her belongings (which were sealed in a bag in her room). The hospital was immediately notified, but they took few steps to find the stolen ring and return it to its rightful owner, a helplessly sick octogenarian. Of course, we were all devastated that the ring was gone, but we were even more appalled at the fact that someone would take advantage of a patient that way.
It has now been several months since the ring was stolen. We are still shocked and saddened that the hospital didn't try harder to return this possession to our family. The hospital failed to investigate in a timely manner and even implied that a visitor, family friends who are a doctor and a nurse, may have taken it.
Perhaps the most infuriating thing is that no one has apologized. No one has shown any kind of sympathy for what was taken. This was an heirloom passed down from my great great grandmother that my grandmother wore.
My grandfather lost the love of his life for 64 years, and is reminded of her absence each time we have to dig deeper into this case to try to get the ring back. We know it is just an earthly possession, but it is so angering to know that someone took advantage of a member of our family and so little was done to resolve the issue.
Unbelievable chaos post operation. However, my surgeon was fantastic. I wrote a six page review which I gave to the surgeon who passed on my review. The answer I got from the hospital was total bull. They obviously had not really read my issues, and had excuses for everything. The excuses didn't even make sense. If you have a choice go somewhere else! If I could give them a no star rating I would.
Just an added note. I was not surprised to see that many reviewers had problems with billing. I had set up a monthly charge on a credit card. This worked for 8 months, and then it didn’t. After 2 months I called them! That’s right I called them to ask them to take my money! They said my credit card had a new expiration date so it didn’t work, but they didn’t call me about it. After 2 more phone calls, I don’t know if they fixed the problem or not. This month they sent 3 statements which make no sense. Unbelievable!
It's horrible doctor service. A Chinese doctor woman who are keep cancelled my mom's appointment twice. What's the hell are you doing there? If you can't do this job then just leave it alone. We supposed call her supervisor. YoudY better learning American culture first then work here. Next time I gonna call your boss.
How many times must one call to provide insurance information for payment of services?
1. 2. 3. 4. 5. 6? I’ve called six times!!! Given them the same information six times.
Yet, we keep getting bills. Insurance companies will pay if and when claims are received. No claim? No payment! Quit sending bills to us, BILL THE INSURANCE COMPANIES!!!!!