Community Hospital South
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feedback about Community Hospital South
This hospital is so professional, beginning when you drive in! I have the option of free valet parking, or parking myself in their free parking lot. The folks at the information desk are extremely kind. I can't say anything that needs to be redone there! Awesome place when you have a health need!
Please understand the Star rating does not afford the opportunity to rate several levels of satisfaction. Doc and Surgeons is a 5 star. Billing is a 1 star or lower.
Two years 5 procedures, slash, surgeries!, I am getting there (health) personally.
Billing is insane regarding information or cooperation. I called three times for explanation's and assistance with who, what and where to pay. Each time Tanya said she would call me back for an appointment, "face to face" for a clarification and a resolution, nothing.
I want to pay this debt but "nothing".
Its no wonder the health care system is jacked up. Nobody seems to care.
Good luck to all in the future.
Update: after persistence and cooperation from billing. My Bride and I met with the Boss at Community. After compiling our data; we came to a solution that made everybody happy.
Nice enough staff but half guesses on what the issues is. The wait wasnt long. Explained about my inability to take a medication (its also in my charts) and they wanted to give it to me on two different visits. Had i not asked questions about it before taking it, i would have gotten a bleeding stomach ulcer. Start treating patients with more compassion and believing what they say. Stop treating patients like drug seekers. You left me feeling hopeless and worse than how i went in.
If I could give the billing department a -5 star review I would. Three years in a row they have messed up on different visits - double charged, delayed charging until my deductible started over, added on “$751 in new charges” once they found out I had insurance, and the list goes on. Unless you are dying or desperate, AVOID using this hospital as you will pay out the noise for years to come and never truly know what you are paying for each time. I have multiple paper statements to validate these claims. Community Management feel free to contact me if you want to make this right and explain how this keeps happening. Once I find a different doctor group you better believe I’m leaving this network and not looking back.
They last minute cancelled an appointment I made more than one month in advance due to my limited availability. The individual I wanted to see apparently wanted the week off. Had to wait an additional month to have an appointment I scheduled two months prior.