Community Hospital South
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feedback about Community Hospital South
The medical professionals here at Community Hospital South have, in my admittedly non-professional opinion, done a superb job in caring for my 84yo mother, who has been suffering from acute pneumonia due to chronic emphysema and COPD. They've worked extremely hard to not only return my mother to the highest quality of life under very difficult circumstances, but also provided consistently top-notch attention to her needs and comfort while doing their utmost to treat her underlying pathologies. Dr. Krishna and the Pulmonary experts on staff are to be commended for their pursuit of excellence in the consistently high quality of geriatric patients -- a demographic that is all too often overlooked by many central Indiana medical facilities. Congratulations and sincere thanks.
Please understand the Star rating does not afford the opportunity to rate several levels of satisfaction. Doc and Surgeons is a 5 star. Billing is a 1 star or lower.
Two years 5 procedures, slash, surgeries!, I am getting there (health) personally.
Billing is insane regarding information or cooperation. I called three times for explanation's and assistance with who, what and where to pay. Each time Tanya said she would call me back for an appointment, "face to face" for a clarification and a resolution, nothing.
I want to pay this debt but "nothing".
Its no wonder the health care system is jacked up. Nobody seems to care.
Good luck to all in the future.
Update: after persistence and cooperation from billing. My Bride and I met with the Boss at Community. After compiling our data; we came to a solution that made everybody happy.
This hospital is so professional, beginning when you drive in! I have the option of free valet parking, or parking myself in their free parking lot. The folks at the information desk are extremely kind. I can't say anything that needs to be redone there! Awesome place when you have a health need!
If I could give the billing department a -5 star review I would. Three years in a row they have messed up on different visits - double charged, delayed charging until my deductible started over, added on “$751 in new charges” once they found out I had insurance, and the list goes on. Unless you are dying or desperate, AVOID using this hospital as you will pay out the noise for years to come and never truly know what you are paying for each time. I have multiple paper statements to validate these claims. Community Management feel free to contact me if you want to make this right and explain how this keeps happening. Once I find a different doctor group you better believe I’m leaving this network and not looking back.
I delivered both of my son's here and will be delivering the Third my doctor is Doctor Ipema and he's absolutely amazing very educated and always explains things to where I understand it and does his best to accommodate what I would like to have done recommend him to absolutely everyone. he's amazing