Community Medical Center

Generally get very good care, very pleased with our PCP in the Community Physician's Group (Dr. Borge, she's AMAZING!!!) and my last visit to the ER was as good as a visit to the ER can be. The billing dept has a lot to be desired. I sometimes don't receive a bill for 9-11 months after a visit, which really screws with my flex plan. I have checked with my insurance as well to make sure they processed in a timely manner, and they have almost every single time. Other than whoever they have outsourced their billing too, I don't have any complaints

My father-in-law needed to get his appointment time for his Cardiac Rehabilitation appointment. When he called a woman answered and was completely rude and had no time for him. She transferred his call which was then transferred again and he wound up on the phone with a billings rep. Did him no good being in Missoula. He called back and the same woman answered and still didn't give him his appointment time. She said for him to call back and leave a message and they would contact him back. Well what if they do and he misses their call. Just plain rude people answering the phones and need to be terminated.

I have had pretty decent luck with the medical providers here, but the staff leaves something to be desired. I have been bringing my special needs son with severe developmental delays to the pediatric outpatient therapy department for 10 months now and have had nothing but issues with records, billing, scheduling...you name it. They have constant overturn and schedule changes. My son requires 3-4 sessions of therapy (between speech, OT and PT) a week and a consistent schedule is necessary for me to balance all my son's therapies with my full time job. They also closed the therapy pool...which was the best thing that ever happened to my son's development...even the therapists will tell you that.

Community also stopped doing home visits. However, in Montana...Part C services only cover home or daycare based visits. This removes an entire group of children from being able to utilize part C services.

Last month, my son's speech therapist told me that she gave her notice to leave 6 weeks prior but the hospital did not allow her to tell her patients. Seriously? There are 6+ month waiting lists for speech therapists in Missoula and not only will Community not expand their therapy department with more PT, OT and speech therapists...they won't even give their patients the heads up to look for a replacement.

I've also recently found out that the Home & Community Based Services department has been shut down and absorbed by Providence Home Care. I received ZERO notification of this. I had to find out from the front desk after weeks of not hearing back from my case worker. When I called Providence Home Care...they said they weren't given any of my records and don't have my son on file with their waiver services. So where did my records go? Now I have to start the long process all over again.

Community clearly doesn't care about their patients or their patients needs, but instead are only worried about their bottom line. They disgust me. In the meantime I have to fight for my sweet boy (with Angleman Syndrome) to get the care he needs. Can you imagine depriving this face of the best future possible?

The E.R. doctors billing and some others are in other states and hard to deal with. If it where Local "community" billing I would give it 4 plus...

I was having a really bad period and went to the ER and was seen by a doctor within 20 minutes. I couldn't stand completely upright because of the pain. I couldn't even swallow without dry heaving. They discovered via ultrasound that I had several non-cancerous fibroid tumors that were making me severely anemic. My only complaint about the ER was that they didn't give me any pain medication prescription. Advil didn't do anything for me. I had to have surgery to remove them and I will have to have c-sections for all my babies. Community will be my first choice for this.