Cook Children's Northeast Hospital, Llc
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feedback about Cook Children's Northeast Hospital, Llc
Thank you for your services in the time of need; they were very helpful. However, maybe have an employee wide training of human factors, and care. Employees shouldn't talk down to people with physical anomalies. A physical anomaly does NOT warrant a reason for staff to talk to someone as though they are mentally indigent; especially more so when they are speaking clear and concise English.
I would never ever bring my child back here again. If it were not for my daughter needing immediate attention, I would have waited until her doctors office reopened. Everyone, from the admin staff to the doctors are all incompetent. Took my daughter in, with a good assumption she had a ringworm in her head and could have possibly transmitted it to her growing area by scratching, and despite her having visible signs of redness and irritation, the Physician still stated, she did not have a ringworm in her scalp, and to get head and shoulders and just wash her hair. In reference to her "rash" on her bottom, he stated that she only had irritation possibly due to diapers, and to just let her remain bare at home. He then prescribed her a cream, which after one use, it caused SEVERE redness and became even more irritated. I chose to stop using and after researching it, the cream was for fungus. Not to mention, it turns out, it is in fact ringworm in her scalp and has now even spread. I can't even express the anger and rage I feel knowing my child's health was not taken seriously. She is only 2, and can not speak for herself, so who knows the pain she has been in because someone did not properly diagnose her. When you entrust so called physicians with your child's health and that don't really give a damn, it really burns you in the inside. I'm getting pissed just writing this post, because I'm up and looking at how this ringworm has now spread in her head when she should have been prescribe ANTIBIOTICS by mouth, instead of dealing shampoo! This is how they get you to come back and spend MORE MONEY! Stay away from this place because as a parent, it will make you SNAP!!!!
Always fast and knowledgeable about what is happening with my babies. I have never had to deal with a extremely long wait time for any reason. The staff always goes out of the way to ensure that my child is comfortable and I am fully aware of what is happening to her.
ER GAVE MY DAUGHTER SO MANY BREATHING TREATMENTS SHE ALMOST DIED... the nurse that told me of her fingers and her toes locked up after so many albuteral breathing treatments...HAS BEEN FIRED!!! Don’t let this happen to you this is the WORST PLACE TO TAKE YOUR CHILD PLEASE GO SOMEWHERE ELSE ........ANYWHERE ELSE.
99% of the staff is wonderful and Cooks NE has without a doubt been our preferred location. However, we took our son in after a baseball accident and the Dr brushed it off as bruising-a little Motrin and we were on our way. After a call to the dentist the next morning, we were rushed in for exam and X-rays. Turns out that his jaw is fractured and apparently time is of the essence. Feeling defeated that we had to keep pushing to get a decent evaluation and guilty we didn’t push back on Cook’s.
Hopefully, it was just an off night for the Dr but we will not be using Cook’s. Pediatric care should never be a chore.