Cook Children's Northeast Hospital, Llc
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feedback about Cook Children's Northeast Hospital, Llc
Will not be using this facility (Cook Children’s Surgery Center, Hurst) again but it’s not for the reasons you think. My daughter had ear tubes done and the care received from nurses, surgeon, and anesthesia team were all excellent and I thank them for her care. It’s the billing practices that are to the degree of insurance fraud, in my opinion. Total fees that the insurance company and I paid together were $6700 (just for this surgery center—not surgeon or anesthesia charges). This is for a 10 minute surgery, the simplest one that is done in medicine. Looking deeper, they actually charged $1100 for a single small bottle of ear drops that normally costs $35. They said this was a valid charge. This single charge of a bottle of ear drops was quite a bit higher than even the surgeon’s fee. This is clearly a prime example of why the existing healthcare system in America is unsustainable. We have several small children and will be in need of future surgeries but will not be done here.
My child had surgery at this facility almost a year ago, the surgery went fine but the billing process has been an absolute nightmare. I've been bounced around between Cook Childrens Physicians Network, Cook Childrens Surgery Center, and RAB billing collections for the past year trying to resolve my issues. Ask for ITEMIZED medical bills and receipt of payment and check them thoroughly, this place is a joke.
Shout out to our AWESOME nurse Amy M., Dr Roberge & entire staff who took care of us today! No wait time, clean environment, clear instructions provided. They made ear tube surgery for our 7 month old easy peasy!
Would prefer any hospital but this one. If you don’t check in online be prepared to wait more than an hour or 2 for service. No friendly or helpful staff. If this wasn’t the closest location to us we would avoid this place at all costs.
I would never ever bring my child back here again. If it were not for my daughter needing immediate attention, I would have waited until her doctors office reopened. Everyone, from the admin staff to the doctors are all incompetent. Took my daughter in, with a good assumption she had a ringworm in her head and could have possibly transmitted it to her growing area by scratching, and despite her having visible signs of redness and irritation, the Physician still stated, she did not have a ringworm in her scalp, and to get head and shoulders and just wash her hair. In reference to her "rash" on her bottom, he stated that she only had irritation possibly due to diapers, and to just let her remain bare at home. He then prescribed her a cream, which after one use, it caused SEVERE redness and became even more irritated. I chose to stop using and after researching it, the cream was for fungus. Not to mention, it turns out, it is in fact ringworm in her scalp and has now even spread. I can't even express the anger and rage I feel knowing my child's health was not taken seriously. She is only 2, and can not speak for herself, so who knows the pain she has been in because someone did not properly diagnose her. When you entrust so called physicians with your child's health and that don't really give a damn, it really burns you in the inside. I'm getting pissed just writing this post, because I'm up and looking at how this ringworm has now spread in her head when she should have been prescribe ANTIBIOTICS by mouth, instead of dealing shampoo! This is how they get you to come back and spend MORE MONEY! Stay away from this place because as a parent, it will make you SNAP!!!!