Cookeville Regional Medical Center

This has been the second time in this emergency room. The first visit the ER physician yelled at me that I could have died from my fall which caused saddle embolisms. I asked him why I sat in the ER for 2 hours with the DVD of my infarction then!

Second visit was recent due to a fall. I did get quick service begrudgingly by the staff. The PA was wonderful. My nurse rolled her eyes when she got another patient...me. Only saw her twice, very unfriendly and absolutely no follow-up. I waited 3 hours for my CT scan to be read. If it had turned out to be a clot, I was left alone to go to the restroom and just lay in the bed. Not good protocol for a person who has had massive clots previously. I am sorry to say, the care here was horrific.

We have been here for 5 days. My wife has stage 4 cancer. Had to have a catheter put in her lung to keep fluid drained. Her oncologist wanted her admitted but they had no beds so we had to be admitted through the ER. Took 7 hours even after the oncologist called ahead. Before being admitted they came to the room wanting our co-pay. Once admitted she had the catheter put in next day only to be seen every morning with the promise of “ you’ll probably go home today” “just one more test” we have the test done and hear nothing from anyone until the next morning. My wife’s heart went into Afib Saturday night. They got it stable. The doc stated Sunday morning that she needed an echo cardio gram as soon as possible. We got that test at 4 o’clock on Monday afternoon. Tuesday morning doctors swarm in at different times not talking to each other and all say “ your going home today” then one doc says we need a cat scan of the lungs and then we will let you know. Got the cat scan at 9:30 am. Here we set 5:00 o’clock and have heard nothing. Just asked the nurse and she says “ I don’t know what to say, they’ve all gone home today” and she apologizes. The nurses are great and polite. The doctors have communication issues and I should have taken my wife somewhere else.

Here on our 3rd child birth! Was an amazing place to give birth to your children. Nearly every nurse had over 28 years of experience! They were fun, knowledgeable, and would cut up with you. What a great place.

I have been a patient more times than I can count. For surgery (at least 4), pneumonia, etc. I have always had great doctors .good care from pleasant nurses, food equal to nice restaurant. Do not want to go back but if need hospital - CRMC will be my first choice.

My 5 star review goes to Mr. J. Fikes PA at Cookeville Regional E.R. I visited 2 days ago and was sent home to suffer due to my early pregnancy, even though I obviously needed antibiotics. I came in tonight with severe chest pain related to the upper respiratory infection, and sinus infection I've been trying to fight for 10 days. Fikes actually listened to me, didn't treat me like an idiot, and gave me the antibiotics I've been begging for. Excellent PA!!!