Cookeville Regional Medical Center
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Consumer feedback about Cookeville Regional Medical Center
Unlike most other reviewers, my experience was a positive one. I went in the ER for severe abdominal pain and was, in my opinion (now a few days later), diagnosed correctly. They made every effort to make me comfortable and the nurses and assistants made small talk which was comforting despite the severe pain I was experiencing. 5/5.
It's a mixed bag at this hospital. It really depends on your reason for needing services. There are lots of friendly people here but then there are not. I would give three stars but since they can't seem to get the cigarette smoking population to quit throwing their litter.. 2 stars only. Not to mention I've lived here my entire life. I've seen the hospital grow and go from Cookeville General Hospital to Cookeville Regional Medical Center. They like to snatch up as much property as they can around the hospital.
Customer service really lacks. Especially at
admissions. But Ms. Ford is a wonderful woman. The Black lady at admissions is a racist. experience overall was disorganized. We would try to go to Knoxville for any surgical needs in the future. Cookeville Regional needs to close down.
This has been the second time in this emergency room. The first visit the ER physician yelled at me that I could have died from my fall which caused saddle embolisms. I asked him why I sat in the ER for 2 hours with the DVD of my infarction then!
Second visit was recent due to a fall. I did get quick service begrudgingly by the staff. The PA was wonderful. My nurse rolled her eyes when she got another patient...me. Only saw her twice, very unfriendly and absolutely no follow-up. I waited 3 hours for my CT scan to be read. If it had turned out to be a clot, I was left alone to go to the restroom and just lay in the bed. Not good protocol for a person who has had massive clots previously. I am sorry to say, the care here was horrific.
I am new to Cookeville and every experience within the past few months at Cookeville Regional Medical Center has been a pain. Waste of time and money unfortunately. I do not recommend.