Cookeville Regional Medical Center

This has been the second time in this emergency room. The first visit the ER physician yelled at me that I could have died from my fall which caused saddle embolisms. I asked him why I sat in the ER for 2 hours with the DVD of my infarction then!

Second visit was recent due to a fall. I did get quick service begrudgingly by the staff. The PA was wonderful. My nurse rolled her eyes when she got another patient...me. Only saw her twice, very unfriendly and absolutely no follow-up. I waited 3 hours for my CT scan to be read. If it had turned out to be a clot, I was left alone to go to the restroom and just lay in the bed. Not good protocol for a person who has had massive clots previously. I am sorry to say, the care here was horrific.

Here on our 3rd child birth! Was an amazing place to give birth to your children. Nearly every nurse had over 28 years of experience! They were fun, knowledgeable, and would cut up with you. What a great place.

I have been a patient more times than I can count. For surgery (at least 4), pneumonia, etc. I have always had great doctors .good care from pleasant nurses, food equal to nice restaurant. Do not want to go back but if need hospital - CRMC will be my first choice.

Very poor patient/patient family care. Elderly father had surgery which lasted 3 hours, was finally moved to room around 6pm. Not helpful for mother and myself while staying with him overnight. When we ask for extra sleeping chair since both were staying over night was given excuses for not giving extra chair. One of excuses given was that fire marshals office would not allow due to being fire hazard. But was ok for cafeteria chair and broken down chair and one sleeping chair being allowed in his room. Other rooms had more than one chair. Could not get extra blankets, always given excuse that they were waiting on housekeeping this was at 9pm. Would not recommend this facility if they are so big or broke that they cannot buy extra blankets, chairs for family members wanting to stay overnight with family members who are patients. Very poor experience.

Surgery department-excellent. 5 stars. After surgery admit & in a room 3 days- over all was very good. 4 stars. Emergency room- 3 stars. It's hit or miss. But I have called 3 times this morning after giving the emergency department 12 hours to handle my family members medical issues. They will not answer. We sat there all evening to make sure he was ok & have not heard a word from anyone since we left at 9 p.m. last night. It's almost 11 a.m. now. Phone just rings as many as 30 times before I hang up. I understand the emergency department is probably busy, but someone should be able to pick up a phone!!!