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feedback about Cottage Hospital
Overall a very positive experience. Emergency room staff was attentive and professional. The wait was essentially zero but I chalk that up to good timing. The doctors and nurses were friendly and knowledgeable. The facility was clean and had good amenities. The food was of a good selection and not too bad. Only real issue; maintenance was scheduled for my room the day I was admitted and instead of postponing or fixing it before bringing me into the room, they insisted on removing me from the room for 20 minutes so they could finish the work...Very annoying, especially as ill as I was. After refusing and demanding a manager, I was shocked at how poorly the administrator handled the situation. My wife had to keep the peace because this woman actually told me I could leave if I didn't like it. Absolutely ridiculous for a person in her position!
My partner, who had Alzheimer's disease, spent a few weeks in the Ray of Hope ward. The staff was very compassionate and caring. I felt confident that he was in good hands while I couldn't be there. The only downside was that the food wasn't the greatest.
Same day surgery staff we friendly, helpful. Very good at starting I vs patient with my husband and me. We were here on 2 different occasions. We will come back if we need medical care
Intake for my 6 year old was rough and fast and I was asked the same question 3 times cause he wasn’t listening to my answer. Kids are people too!!!!!!! Take a second with them! It’s scary enough they don’t feel well and don’t ever go to the hospital or see those people! Doc was rushing and not listening to my words either. SLOW. DOWN.
Same Day Surgery staff was very pleasant both before and after my procedure. Surgeon and Anesthesiologist were also pleasant. Staff made an unpleasant routine procedure worth of the discomfort of the prep!