Covenant Medical Center Rating
4 reviews
1.3 Rating 1.3
4 reviews

About MercyOne Waterloo Medical Center

MercyOne Waterloo Medical Center is an acute care hospital serving Blackhawk County and the Waterloo and Cedar Falls communities.
Waterloo Medical Center is a full complement of facilities and services available to support the community’s health care needs, including intensive care, operating and recovery rooms for both inpatient and ambulatory surgery, diagnostic radiology services such as X-ray, magnetic resonance imaging, CT scanning, mammography, laboratory, respiratory therapy, electrophysiology and pharmacy.

To Get your medical records from MercyOne Waterloo Medical Center

We contact your healthcare providers on your behalf, just request your records from any healthcare provider in the US, using our convenient HIPAA compliant online process and we will provide you quickly and safely your Medical records at your earliest convenience.

  • COVID-19 testing center
  • Verify testing center info before going.
Special Care Services
  • Intensive Care Unit
  • Coronary Intensive Care
Emergency Services
  • Emergency Department
  • Joint Replacement
  • Spine Surgery
  • Cardiac Cath Lab
  • Cardiac Rehab
  • Cardiac Surgery
  • Coronary Interventions
  • Vascular Intervention
  • Vascular Surgery
  • Carotid Stenting
  • Electrophysiology
Radiology / Nuclear Medicine / Imaging
  • Computed Tomography
  • Computed Tomography-Angiography
  • Intensity-Modulated Radiation Therapy
  • Magnetic Resonance Imaging
  • Positron Emission Tomography
  • Single Photon Emission Computerized Tomography
  • Physical Therapy
Oncology Services
  • Chemotherapy
  • Radiation Therapy
Surgery Services
  • Inpatient Surgery
  • Radiosurgery
  • Robotic Surgery
Neuroscience Services
  • Electroencephalography
  • Sleep Studies
  • Lithotripsy
  • Hemodialysis
Emergency Service Available


Group Service


Hospital Type
  • Acute Care Hospitals
  • Short Term Acute Care
Control Type
  • Voluntary Nonprofit
  • Church
Total Staffed Beds 394
Total Discharges


Total Patient Days


Total Patient Revenue


TPS Quality Score 26.54 Rating 1.3
(4 reviews)

Colleen bezich Miller

Treated me great.... at first though the receptionist had a bit of an attitude but she warmed up nicely in the triage nurse. She was so so not my favorite but the actual doctors and the PA and the nurses were wonderful and after four visits my leg infection cleared up

Patrice L

I was treated so poorly today in the OSF ED that I’m just completely astonished at the disrespect and lack of care that was provided to me. I presented to the ED this morning with sever abdominal pain and vomiting. I typically go to Carle, but due to a switch in insurance I came to OSF. The triage nurse took me to my room asked a few basic patient related questions and walked out. Shortly after the doctor and my nurse came in. They asked me questions about my pain, and pressed on my abdomen and lower pelvic area. It was clear that the pain was primarily in my lower pelvic region. The doctor told me that they would run some test to rule out some things and then left the room. I was in so much pain that I was vomiting. I was given no emisis bag and vomited in my bed. It was not until the phlebotomist came in and saw me getting sick that I received a bag to vomit in. She seemed genuinely concerned and was very kind. Shortly after that, my nurse came in told me she was giving me a shot for pain because I was not getting an IV. (I found that particular verbiage to be odd but didn’t make anything of it) She then began to administer the pain shot that was to be given in my back. She asked me to roll into my side and when I did I felt a sharp stabbing pain that again made me feel like I was going to get to sick. I told the nurse that this particular position hurt extremely bad and she said “well I’m trying to give you something for it I can’t do that until you roll over”. I was so incredibly shocked at her tone and condescending manner. Heartless and no empathy at all. In the middle of me getting sick she went ahead and administered the shot in my lower back. Again I was just blown away. After that my mother who is a nurse at Carle called and asked me what my vitals were I said they did not take any, so she said she was going to call and speak to my nurse. My nurse came back in to collect a urine sample and I asked her if my mom could speak with her, she literally just gave me a blank stare so I said is that ok? Is it ok if she calls and speaks with you. And she said “I mean I guess if that’s what you want.” She then directed me to walk to the bathroom. I could barley stand up right. It really would have been nice to have a wheel chair but I was not offered so I slowly crept down the hall to the restroom. When I came back to my room my mom had texted me and told me that she asked to speak to my nurse or me and was told that neither one of us were available. I could not believe that as my nurse was literally sitting at the nurses station when I came back from the restroom. Shortly after that CT came to take me for a cat scan. I instantly broke down and felt comfortable to share with her that I felt as if my nurse was being kind. She empathized with me and apologized on her behalf and asked if I would like a different nurse. I said that I would really feel more comfortable if I did. My new nurse came and introduced herself she seemed very kind initially. When she was wheeling me back to my room, I overheard the nurses at the nurses station making comments about me requesting a new nurse. The chatter stopped when they saw me coming down the hall. Agai. I was appalled with the lack of professionalism my new nurse took me into the room asked how my pain was and I told her that it was not as bad as it was when I came in but definitely still present. Again I overheard my other nurse saying, “I asked her how her pain was and she said she was fine” which was clearly a lie. The worse part of this whole story is that I got home and called my OBGYN, I was looking over my discharge paper work and noticed that they put vitals on my paperwork. Here’s the scary part THEY NEVER TOOK VITALS! I was absolutely blown away. The lack of care and now falsifying medical information. I just could not believe this. I instantly called to speak with whoever was over their ER dept. She did not answer nor did she return my call. I called the ED and asked to speak with charge nurse. Again I was astonished when I stated about how my vitals were not taken.

Brian Crawford

Wish I could give it a 4.5. Last year, my wife and I had a child there and the care was good. The rooms were nice. Staff was helpful. What you would expect in a modern maternity ward. Three weeks later, my wife needed an appendectomy. Once again, surgeon and staff were good. There was some confusion about the antibiotics and how they might interact with breast milk, but otherwise no complaints.

Harvey Higgins

Very very bad. Came in there was only me and one other person here. When trying to explain what was going to to the nurse they was just trying to get out the door. DR.came in heard about half what I was trying to say. Said he will give me a few shots and had me waiting for three and half more hours. I asked. Nurses whats going on they said oh we almost have your paperwork done. I keep saying I still have not seen the DR. About the shots he wanted to give me. This place is awful.

Jamie Doellman

I STRONGLY DO NOT RECOMMEND ANYBODY USES THE ER AT PRESENCE COVENANT MEDICAL CENTER. Went in and was treated very poorly. Never got my test results. Doctor came in for 5 mins and then left and never checked on me again. Got an IV put in wrong which lead to my arm swelling like a balloon. Finally after no test result and no one checking on me for 5 hours, I called for a nurse who wasn’t on my case to be discharged and while being discharged I got a packet covering on the reason I went in there for and that wasn’t even the right diagnosis.