Covenant Medical Center

Address

3421 WEST NINTH STREET, WATERLOO, IA 50702 USA

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Phone

(319) 272-8000
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3421 WEST NINTH STREET, WATERLOO, IA 50702 USA

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Consumer feedback about Covenant Medical Center

Megan Kirby
Megan Kirby

5 out of 5 stars

posted 2 weeks ago

The care my husband received in Covenant's ICU was beyond amazing. The ICU nurses were knowledge, kind and patient with our entire family. Each nurse answered every single question we had and treated us like we were their own family members. Once out of the ICU the charge nurse on second floor was an absolute angel. She made sure my husband was well taken care of and took personal calls from us (the family) whenever she could to make sure our questions and concerns were addressed.

Covenant, thank you so much for all that you did for us!

Charlene Sliger
Charlene Sliger

5 out of 5 stars

posted 1 month ago

ER Visit - I needed to be seen in the ER and I was very impressed with my care. It usually takes multiple times to get an IV started and Nurse Kim got it in first time with no pain. Wow! That never happens with me. The Dr was thorough and listened to my concerns. The communication was also very good. The techs we're very friendly and compassionate. Thank you Covenant for your great care and compassion!

Gail Tripp
Gail Tripp

1 out of 5 stars

posted 3 weeks ago

Went into the hospital for a septoplasty and sinus surgery. I was not told by the OR staff when I was being put under which cause me a lot of panic. When I came out of surgery I was put in a recovery room with an extremely rude nurse. I vomited on my nose bandage and she stuck it back on my face. When I told her there was vomit on it could she please change it she tried to tell me there was no vomit on it and was very rude about it. I asked to use the restroom and told her my back and my legs were feeling very unsteady just to let her know in case I fell. She once again was very rude and gave me the quip answer, "I don't know why that would be." Once I was finally admitted to the hospital and stopped vomiting, My bloody bandage was never change the whole time I was there and I was never given a bag of IV fluids a At 5:00 a.m. someone came into the Room and I once again asked for water but was never brought any bits the doctor had ordered. The nurse did not come into the room but only another staff member who kept telling me She would have to speak to the nurse to see if I could have anything to eat or drink as I had asked. I rang for the nurse and she still did not come and I was not given anything to eat. I was given one glass of water and no more. I continued to ask for water through the night but no one came in after a certain point to even check on me. At 5:00 a.m. when someone finally came into the room I once again asked for a glass of water and got nothing. When someone finally came back at 7am I insisted I needed water and was finally given a glass of water. When I complained about the treatment I had received I was told that the nurses were busy because they had 7 admits that night. No excuse!! Horrible place to go. Next time I would more likely visit a veterinary clinic for services than go back to that hospital.

Laura Justlaura
Laura Justlaura

1 out of 5 stars

posted 3 weeks ago

This place is not a medical treatment center. Its a damn prison.

Avoid them at all costs and go to another hospital inna smaller town. Because they literally treeat you like a prisoner once you sign that plastic box.

Aldin H
Aldin H

1 out of 5 stars

posted 1 month ago

A family relative went into labor on Christmas day. She was the only woman delivering that night. My entire family was there for 24 hours and not even one nurse approached us during that time to even ask how we are doing, let alone to reassure us or provide an update. Three nurses looked visibly annoyed everytime they saw us waking around in panic. If you have an option to go elsewhere, take it!

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