Covenant Medical Center

Address

3421 WEST NINTH STREET, WATERLOO, IA 50702 USA

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Phone

(319) 272-8000
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3421 WEST NINTH STREET, WATERLOO, IA 50702 USA

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Consumer feedback about Covenant Medical Center

Covenant Medical Center
Reviewed from Google

2.8 out of 5 stars

MJN
MJN

1 out of 5 stars

posted 2 months ago

For the most part, we loved the nurses and doctors we have worked with at Covenant but that may just feel that way relative to the rest of our experience. The billing system and processes that they have is another story completely. It's obviously an archaic system with slow, faulty processes. My daughter was born and due to a mix-up with insurance effective dates, claims were denied by my insurance. As a result, Covenant felt it appropriate to bill under my name instead which only caused further problems when the effective date was straightened out and my insurance went back to pay previously submitted claims. We finally got everything balanced and my account was PAID IN FULL. Fast forward 11 months and I a start receiving past due notices on a bill that had been considered paid for almost a full year (I have documentation from Covenant showing this). After a year and half of back and forth with them and them sending my bill to a collection agency, they all of a sudden have "found" new proof that my insurance pulled back a payment and that is why I owe this money. Why does it take 2 1/2 years to come up with this evidence but yet no one can provide documentation of which to me?

With the number of hospitals and doctors in the area, why would anyone subject themselves to this nightmare??? Other reviews seem to show this is a pattern. Anywhere but Covenant is the new motto in my life and it should be yours too.

T Scott
T Scott

1 out of 5 stars

posted 3 months ago

14 months ago I had surgery at covenant. Hospital staff was good. Billing is a different story. I have paid one of my accounts off, in full, 3 separate times. I have spoken with 2 representatives in the last 3 weeks that told me they were going to review my account. They then sent me a “FINAL DEMAND” notification letter stating that they were going to send my account to a collection agency. I called back again asking about the review and was told that there was no record of me speaking with anyone regarding my account since 7 months ago.
100% unorganized and absolutely ridiculous to deal with.
If I am ever in a life threatening situation, I will die before walking back into anything with the name covenant on the door.

Shane Forrester
Shane Forrester

1 out of 5 stars

posted 2 months ago

Worst hospital experience imaginable. Reminiscent of a horror movie. I would not recommend this place to anybody that values their physical, emotional, or mental health. Improper care for patients. Allowed my fiancee no assistance when using the restroom and didn't even offer to tie the back if her gown before she exited the room. Kept her against her will longer than was told and would not even give her the medication she is required to take daily. Just the worst kind of care imaginable and I feel bad for anybody that has to go to this miserable place. No wonder it has 2.8 stars on Google and hopefully this will help knock it down lower to where it belongs. I would rather let someone untrained in a back alley treat me than go to this place. Thank you for nothing and hopefully your doors will close sooner than later. The absolute worst 0/100

Uncle Elmer
Uncle Elmer

1 out of 5 stars

posted 3 months ago

My mom had a perforated bowel due to diverticulitis. Dr Pasarin said she may need surgery. Dr Hurst said she definitely will need surgery and Dr Helmsworth told her theres a 90 % chance she wont need surgey. She had a jp drain. It will be there as long as she has thr diverticulitis. Im a 100% disabled vet and ill never complain about my VA care again. My VA med center is ten times better even tho its ten times busie

Nikki Dreckman
Nikki Dreckman

2 out of 5 stars

posted 11 months ago

Was not happy with how long it took just to check in to have labs done. I waited 45 min just to be brought back to check in it took another 10 min for this then waited 15 min to have labs drawn. As I waited for lab there are 3 staff behind the counter. So I took 1 hour and 10 min to have a quick poke. They need to work on the check in process.

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