Crestwood Medical Center
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feedback about Crestwood Medical Center
Absolutely HORRIBLE staff, they are extremely rude!! I asked many times how much it would be for what I was in for, because I'm allowed to refuse service if I can't afford it. Each time I was told "we'll discuss it after." Or "the lady will let you know at check out." The only nice person here WAS the lady at check out!!
Apparently for a lady to poke your eyelid with a wooden stick for less than two minutes, it costs over 1,080$. Not including buying the medicine which cost about 300$ on its own. At check out I was told 300$ total. I even asked if it was all I would be paying and they assured me that WAS IT. NOW, I get a sudden extra 294$ bill sent to my mail way over a week later for more "emergency room services" even though THAT'S WHAT I PAYED THE 300$ FOR ALREADY, and they give you less than a week to pay it.
NO staff answers phone. Despite calling during OPEN HOURS, you go right to voicemail and nobody, NOBODY, calls you back.
It's clear no one working here enjoys their job. If you don't like helping people, DON'T WORK AT A HOSPITAL.
They were really nice and helpful. I had my Heart Surgery there a couple of years ago. Really good staff and service personal.
Let’s preface this by saying on Crestwoods website their ER wait time was posted at 4 minutes. We came into the ER at 8:10PM, went to triage about 10 minutes after arriving. Went back into a 2nd waiting area for approximately 25 minutes before being put into a room. A student came in about 30 minutes later and looked at my daughter’s hand and said “it looks fine” and walked out to get the doctor. Another 10 minutes passed and the doctor came in, hunched over her hand and said it was fine and he was giving her antibiotics and she would be fine in a few days. We waited another 25 minutes for a girl with a clipboard to come in and tell us to sign the clipboard and got ushered to another waiting area. We sat here the longest, about 45 minutes to get discharged. We finally got out of there at 11:10pm after getting to see a doctor for 2 minutes. The only saving grace was the lady at discharge. She was very friendly and had a good attitude about being one of the two people stuck at discharge. Her name is Vivian - she was sweet and very quick.
I was recently diagnosed with a placenta tear while 25 weeks pregnant. I have been in and out of hospitals and doctors offices ever since and it has been very stressful. I spend two visits at Huntsville Women’s and Children’s unit due to bleeding. The two times visiting their facility they never even saw the tear that my doctor diagnosed me with and were completely rude and inconsiderate. I visited Crestwood this evening because I did not want to deal with Huntsville Hospital, and was very pleased with my visit. The nurses were very nice and helpful and the doctors along with radiologist actually saw the issue, rather than seeming like they were ignoring it. I appreciate this hospital taking the time to provide great service to a concerned expecting mother like myself.
Excellent service, Nurses on 4th Floor are the best. Special thanks to Lauren for outstanding attention to detail, patients and service.