Crittenton Hospital Medical Center

Address

1101 W UNIVERSITY DRIVE, ROCHESTER, MI 48307 USA

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Phone

(248) 652-5000
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Emergency service available

1101 W UNIVERSITY DRIVE, ROCHESTER, MI 48307 USA

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Consumer feedback about Crittenton Hospital Medical Center

Debbie Crabb
Debbie Crabb

5 out of 5 stars

posted 1 month ago

My daughter went through ER today. They took her right in and when they decided she needed to be admitted it was crazy fast! Within 5 minutes transport came to take her to a room. The care from the nurses, doctors, lab, everyone has been fantastic. So refreshing to have all her medical needs being met.

Mary Ann Johnston
Mary Ann Johnston

5 out of 5 stars

posted 3 weeks ago

Where do I begin? We’ve been in and out of this hospital but nothing was quite like the experience we recently had. The nurses in the ER are nearly always great and very prompt. They always get us in so soon which makes this a great place however this visit we had a pharmacy intern come speak to us. Without giving the details of our conversation I just want to say I’ve never had someone so engaged and caring. She sat down and make every family member feel comfortable and heard during this process. The remarkable part was she came in on her day off on the following day after working with the physician and printed out a new medication list for us that was color coated and easy for my loved one to adhere to. This hospital is the best due to staff like this that goes above and beyond. Thank you to her for
Making us feel heard and cared about! This is what every hospital needs and this is what crittenton has

Kaitlynn Murphy
Kaitlynn Murphy

1 out of 5 stars

posted 4 months ago

My nurse was condescending and rude. The doctor (Dr Smith) didn't even take the time to answer all my questions and he also didn't listen to me about what medication I can and cannot take. As a brain hemorrhage survivor, my options to medication are limited. I've been dealing with that for 13 years and I know what I can and can't have. But my doctor apparently doesn't care. They both walked out of my room over 30 minutes ago and never came back. I'm in pain, can't move and just wanna go home since they plan on doing nothing!

Only reason I will give One Star is because my xray tech (radiologist tech) was such a delight! Very sweet and patient with me while I was writhing in pain. She was amazing. She has medium-long dark hair, Jessica I believe her name was! She was amazing and the only good part of my morning here! Thank you Jessica.

Danielle Giancotti
Danielle Giancotti

1 out of 5 stars

posted 1 week ago

One of the worst experiences I have had at a hospital. Brought my niece in there by ambulance due to her being found unconscious in the bathroom on the floor. When we got there the nurse who took her into the room was very rude. My niece was in and out of conscious and was unable to answer most questions the nurse seemed frustrated. We waited 45 minutes to see a doctor. They didn’t hook up her IV fluids per the doctors request right away. She forgot and left the bag on the counter for almost 2 hours. She had an ultrasound performed, blood taken, and other stuff done before they even realized that they had the wrong birthdate on her. Made registration come back in before she would do anything else. Told my niece that she had to leave a urine sample in order to get a CT scan of her head. I then mentioned that maybe if she hung her fluids up that she would probably be able to go. At that point the nurse realized she forgot. Once my niece had to go to the bathroom we rang the call light. The. We told the nurse that she had to go to the bathroom she looked at her and said the bathroom is to the left go head and go and leave me a sample. She then said do you want some socks? I replied she might need some non slip ones so she doesn’t fall. She grabbed the socks out and threw them on the bed. She didn’t offer to help her out then on or help her walk to the bathroom. She was there for a fall where she was found unconscious and could barely stand. I ended up putting her socks on, walking her to the bathroom and got the urine sample. The rest of the family showed up and the nurse came over and said on a very rude way “only 2 people allowed at a time you guys need to leave”. 20 minutes after someone came in and picked up the urine sample someone else came in and told my niece that they still needed a urine sample so she can get the CT scan done. She told them she already gave one and that someone picked it up. That person was upset and said she needed to go find it. They finally tracked it down and cane to get her for the scan of her head (2 1/2 hours after we get there). To top off this HORRIBLE visit another nurse (4th one this time) comes and says I am here to discharge you. We look at each other and say we haven’t even seen the doctor or know why is going on. She replies “let me get you dressed and discharged and if he isn’t with another patient I will see if he can stop in”. I told her that we want to see him and won’t leave until then. 15 minutes later someone rips open the curtain (my niece is naked at this time) and I yell she is naked and he proceeds to keep going. He says she looks fine follow up with your doctor. I am a RN myself and my cousin who is a Nurse Practitioner was there the whole time and couldn’t believe how horrible the care was. I would be embarrassed by the way your staff represents your hospital. You should really look into more training and maybe hiring people that are capable of performing their job. I would never recommend anybody to your hospital. I have read some of your other reviews that state the same problems. You might want to reevaluate what your doing.

Donna Berger
Donna Berger

5 out of 5 stars

posted 3 months ago

Received excellent care here today. From check in with Amanda, to the staff member who stopped me in the hallway to see if I was finding everything, the lady at the lab desk who was pleasant and helpful, the nurses in recovery, the surgical staff, and Dr. Girgis, everyone we encountered today gave as a wonderful experience. THANK YOU!