Day Kimball Hospital

Went in for some routine xrays. The order had been faxed to them an hour before my arrival by my doctor. The registrar called imaging and I was told I'd have to come back tomorrow because they had over 100 faxes. I had no idea they received so many faxes in a day. When I looked surprised the registrar said "it's not all about you". She wasn't referring to the number of faxes. She was implying that I was self centered. How was I supposed to know how the hospital operates? It was extremely rude and unnecessary.

If I could leave less than 1 star, I would. I was transported to Day Kimball Hospital via ambulance after a car accident recently and I wish I didn't. Upon arriving, what looked like the "head nurse" (she wasn't in scrubs like the rest) gave myself and the ems crew a dirty, confused look. A look as if we were inconveniencing her since all employees were eating at the time. I understand, I wouldn't want to be bothered during my lunch/dinner break HOWEVER this is an emergency room... The ems then asked if they received the call 5 minutes out. No one at the ER answered until one nurse said yes, we did but she didn't relay the message to the other nurses so they were unprepared. I did the intake on a stretcher in the doorway of the ambulance ER entrance because all of the vacant rooms were not cleaned. EMS advised the nurses on their 5 minute out call that I had anxiety due to MVA. The nurses at the hospital stated they were bringing me to the Psychiatric Unit. Which got my attention immediately. Apparently, as the EMS advised me, the nurses didn't relay that the anxiety was due to a MVA and therefore assumed it was behavioral. Next, I finally was able to enter a room. There was still medical records/patient documents laying around and the EMS had to remove these prior to me entering. The nurse gave me a urine cup and asked for a sample. I complied and she left the urine sample on the table in my room, unlabeled. She explained the urine sample was for radiology to confirm I wasn't pregnant. The urine sample stayed on the table the entire time, unlabeled even after I was discharged home. This didn't seem right to me. The ER didn't even have blankets available and handed me a hospital gown to keep me warm. They didn't even have a pillow on the bed which was uncomfortable to even lay flat due to my injuries. The doctor finally came into my room, they were changing shifts so there was a long wait. Good thing I didn't have more severe injuries. The doctor basically pressed my chest & searched for cuts/bleeding and said "i'll save you some money and not order any imaging. Since there's no bleeding, you're discharged". That's it. Despite having chest pain, not being able to breathe, high blood pressure, a seat belt burn, feeling nauseous and severe neck pain ... I was discharged. I went to a hospital in RI following this visit and they did extensive testing/imaging. I had a ruptured ear drum, bruising on my lower abdomen, hip and chest. The hospital in RI was shocked but not surprised at Day Kimball which speaks volumes to me. I understand Day Kimball is "severely under staffed" as the nurse stated to me but you need to treat your patients with better care. Your emergency room is appalling.

They banned me from using the hospital and affiliates offices because i missed 3 appointments in 6 months. One of the said appointments, I WAS INPATIENT at the same hospital. Ive been a patient there for over 20 plus years. DEY KILLIM for real! I had pneumonia with severe chest pains once. They closed me in a room, i had to go and ask for help, my lungs were full. They gave me the wrong medication and sent me home. My Dr said i was so severe that I should have been hospitalized. She changed my meds, and ordered me to bed. I could have died. One little bald Dr had came in my waiting room and told me a racial joke, said i had a urine tract infection, wrong prognosis. Im not well right now and i just sit and endure, its hard for me to get around. Dey Killim has beaten me down so low, i have been severely mistreated in this hospital. I know they did me a favor by banning me.

I'd rather go to Backus! 4 different times by 4 different people I was asked if I had a recent tetanus... almost got away without one too!

Some people are just plain unprofessional at this establishment. 0% phone skills. They can not handle dealing with people so why bother being in that profession.