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feedback about Deaconess Hospital
I walked in and the security guards prompted me to write my issue down on a paper and put it in the basket. The 40 min I waited I didn’t see a single nurse around. No triage. Nothing. There was only one person in the waiting room and they were asleep wrapped in a blanket.
Well, after 40 min I went back to the brown basket, grabbed my paper, ripped it up and left. I recommended to the people walking in to find a different hospital. They were standing there waiting for a nurse to acknowledge that they walked in the door. When I told them how long I had been waiting without seeing anyone, they also took my advice and left.
If you were dying I don’t think they would notice you were there and help you. I suggest finding a different place to go.
ED staff were incredible!!! The techs, RNs and Physicians did outstanding in care. Highly recommend the ED if you have an emergency!
I have now had an opportunity to evaluate the Deaconess North ER 3 times in the last week. I would prefer not to be so experienced in this area, but am grateful that this facility was the one geographically convenient. Both Dr. Pannke & Dr. Roller were attentive & extremely competent. Some might find Dr. Roller's bedside manner to be brusque. I found it to be straightforward & pragmatic.
Everyone there was friendly, efficient, and clearly cared about my well-being. I was especially relieved to find that it was no issue with them that I am insured by Kaiser Permanente in CA.
I needed 3 ER visits because I have no primary care provider in Spokane. Their patience & persistence helped get me to the point where I can safely & comfortably make my way back to The S/F Bay Area to continue treatment.
Thank you Deaconess!
When I was at the ER on the 30th I was very impressed with how the staff and nurses handled the psych patients ( as I was in a room in the area where they put the psych patients because they were limited on beds in the emergency department ) there was one patient who had a large vocabulary of swear words and both the nurses were very polite and calm. Even when one patient tried to leave the security was very nice about escorting him back to his room, as he was still attached to an IV. Also, my hands were greasy from working on my car and there was no soap, I asked for soap and thlought it to be odd there wasn't any, that's when I learned I was in the part of the ER that was for the psych patients
I have had excellent doctors at Deaconess for Cardio, Neuro, ENT, Dermatology, etc but I really am tired of being told that the hernia I have had for over 2 years is no big deal. No big deal to who exactly!? It hurts all the time, the pressure is sometimes unbearable and other times it feels like it is ripping when I cough or sneeze. Now that it is the size of a softball, I still hear it's no big deal - of course unless it becomes blocked, strangulated or perforated and then it could turn into gangrene or could be fatal - thanks for letting me know that and doing nothing. I guess prevention doesn't make them as much money.