Dell Children's Medical Center of Central Texas
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4900 MUELLER BLVD, AUSTIN, TX 78723 USA

Address

4900 MUELLER BLVD, AUSTIN, TX 78723 USA

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Phone

(512) 324-0000

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Consumer feedback about Dell Children's Medical Center of Central Texas

M Tsurikov
M Tsurikov

2 out of 5 stars

posted 2 weeks ago

One would think that a children's hospital would be attuned to children's needs. Not in my experience. I had to take my 2-year-old son to the ER to treat a deep cut on my son's forehead. We arrived at 7 pm. We left at 12:30 am the next day. Five and a half hours. That's adult ER time. For a suffering 2-year-old, that time is torture. It's extra torture when the staff tells you "don't give him anything to eat or drink". That's bad for a toddler's health too.
To top it all off, the staff can't give any status update on "when". If you want to ask, you have to be brave enough to confront the front-desk staff's scowls and obvious "go away and don't bother me" attitude. We shared a waiting room with another family who also had a deep-cut toddler, and they had apparently been waiting for 2 hours by the time we got there -- and were still waiting when we finally got in for treatment.
The bitter part is that after we actually got in for treatment, the doctors and nurses were absolutely wonderful. To them I would give 5 stars. But because of the horrible, zero-communication, hostile-staff, lack-of-child-understanding wait time, my overall rating is unfortunately much lower. I expected much more from a facility that alleges such high standards for child health care.

Sonya Sanchez
Sonya Sanchez

1 out of 5 stars

posted 1 month ago

This place took my babies from me, with the help of CPS. They were just newborn and 2yo. A year later of fighting, CPS cleared my name of any wrong doing (my newborn is special needs, I never starved her), yet it's been 8 years and they are still under the control by where they placed them. Such evil place, seems like a common theme here, that takes your babies away. Thank god there are better places, people, and options in the world. I constantly remind myself that good people still exist somewhere in the world, the entire world isn't all evil, and I hold onto the hope that one day my children will be restored to me. Keep fighting for your little ones, don't EVER bring them to DELL (it's a computer company that doesn't care, for god sakes), and God Bless. Negative stars if I could give it.

Ganesh Chapagai
Ganesh Chapagai

1 out of 5 stars

posted 3 weeks ago

I need answers
1) Do Security officers really know where the client need to go?
2) Can staff understand the situation of the children who need special care?
3) Does the hospital have prompt communication systems and practices?
4) Do they have enough equipment/logistics for patient and visitors?

Medical Hacks Mamma
Medical Hacks Mamma

3 out of 5 stars

posted 2 months ago

It all depends on who you get and what department you are in here. I could give 5 stars to some, and less than one to others. I strongly encourage anyone who has a chronically ill or complex child to consider joining the Patient Family Advisory Council (PFAC). If you have had a bad experience, please report it to the patient representatives. Things will not get better if we do not report them. The patient rep phone number is on the website under contact us.

Mrs Williams
Mrs Williams

1 out of 5 stars

posted 4 months ago

Am upset! I gave birth to my son on 04-08-18 and he's premature! I tested negative of marijuana and somehow his meconium tested positive for marijuana and they called CPS! Now my kids aren't with me until we figure out what we have to do to get them back! 😢 The hospital has not shown any proof or evidence of any tests to verify there was marijuana in his poop. I need proof now! And he was not supposed to be released until he was 6 pounds and they just released him on Thursday while he was 4 pounds and 8 ounces. I'm really upset!! I need proof of my son's tests! I don't even think they ran it to a lab, I think they used a testing strip