Dell Children's Medical Center of Central Texas
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feedback about Dell Children's Medical Center of Central Texas
Very impressed by the service! Our baby girl had surgery recently and we noticed that the staff was extremely busy. Two managers came out and helped transport patients and fix a broken bed in the recovery area. It was nice to see these two individuals amongst the ranks helping their staff, patients, and families. I did not get their names, but one of them said she was the manager of the OR and I believe the other was in charge of the recovery area. The staff was excellent and we will certainly recommend this hospital to our friends and family. Keep up the good work!
I can’t express enough how wonderful the staff is here. We have had 2 ER visits and 2 overnight stays and all 4 visits have been so comforting and helpful in every way. We are parents to an almost 2yr old boy so we can be a little worried about his health when it may be something minor, but when it wasn’t, Dell Children’s was there. Particularly this last time when my son had a bad case of croup, the ER staff and the staff in the 3rd floor central area were amazing. Everyone was more than accommodating and were so sweet and playful with my son when he was scared and sick.
I hope I don’t have to go to the hospital with him any more, but if I do I will be going back to Dell because I feel it’s the best place for my son.
One would think that a children's hospital would be attuned to children's needs. Not in my experience. I had to take my 2-year-old son to the ER to treat a deep cut on my son's forehead. We arrived at 7 pm. We left at 12:30 am the next day. Five and a half hours. That's adult ER time. For a suffering 2-year-old, that time is torture. It's extra torture when the staff tells you "don't give him anything to eat or drink". That's bad for a toddler's health too.
To top it all off, the staff can't give any status update on "when". If you want to ask, you have to be brave enough to confront the front-desk staff's scowls and obvious "go away and don't bother me" attitude. We shared a waiting room with another family who also had a deep-cut toddler, and they had apparently been waiting for 2 hours by the time we got there -- and were still waiting when we finally got in for treatment.
The bitter part is that after we actually got in for treatment, the doctors and nurses were absolutely wonderful. To them I would give 5 stars. But because of the horrible, zero-communication, hostile-staff, lack-of-child-understanding wait time, my overall rating is unfortunately much lower. I expected much more from a facility that alleges such high standards for child health care.
This hospital should expand the age criteria to 19 years of age, because they’re still considered to be teenagers. I told the nurse that this is the closet hospital for my head injury after I had gotten in a car accident. The nurse just directed me to another seton. Now I have to continue with this pain. I got treated while I was 18, so why can’t I get treated while I am 19. This is a family hospital right ?
I need answers
1) Do Security officers really know where the client need to go?
2) Can staff understand the situation of the children who need special care?
3) Does the hospital have prompt communication systems and practices?
4) Do they have enough equipment/logistics for patient and visitors?