Desert Springs Hospital
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My brother has severe mental illness. He was admitted to this hospital. My first encounter with staff was when they cornered me when I got off the elevator to visit him. A nurse, case worker and administrator began talking to me about his history In front of another person sitting there on his phone. I eventually said can we go somewhere and talk in private and they found an office. For several days the family was in touch with these people as well as his psychiatrist. We filled them in on his dangerous behaviors and irrational behavior. For example he was playing games with homeless people begging them to stab him. He tried to recruit me to pretend I was suicidal so I could break him out. God was talking to him. He stopped a random stranger because he thought that person might know where I lived and would not leave that person alone. Without notifying us they decided they were going to discharge him. He said the psychiatrist told him he just had to be good for a couple days. We begged them not to release him. We gave them the above examples and many more. We were In the process of getting guardianship and just needed the psychiatrist to fill out a form so we could admit my brother at least long enough for him to get reasonable follow up care. She refused. In fact one of the staff even said his family was probably the problem because he was the oldest and used to taking care of everything and that he shouldn’t talk to us because we might lock him up. She said this to him after telling us she would not share our concerns with him. They let him check out on his own. They gave him a prescription but he could not fill it. He was manic, psychotic and on his own. That night he burned a homeless man’s blanket. Within five days he was arrested and put in another psychiatric facility. This other facility urged us to get guardianship. They did an MRI which showed brain regression and what might be a tumor. Also my brother slapped another patient in the face during visiting hours and staff didn’t even see it. He also had sexual contact with another patient while there. This psych “hospital” in Las Vegas is a danger to the community.
Unfortunately I have had a few hospital visits recently and have been to a few different hospitals in las Vegas. I can say from the time I walked in the door to Desert Springs I was treated with respect and compassion. I ended up being admitted for 3 days and everyone I had contact with including the medical staff, housekeeping and food service were very professional and very kind. The doctors asked my opinion on my condition and made sure I understood the method of treatment. Hopefully I don't have to go back to the hospital for a long time, but I will definitely be going to Desert Springs if necessary.
Thanks to all of you who were involved in my stay.
Took my mother to ER today..Top notch care. Nurses and Doctors. RN Aranell was the best, his kindness and caring were second to none. They took a bad situation and made it hopeful and less frightening. Thank you Desert Springs.
An ER doctor at Desert Springs charged me fraudulently for services NOT rendered on an emergency visit. I was charged for a 12-lead EKG which I never received, and level 5 emergency care which I did not receive. (I had collapsed in a public area from heat exhaustion & dehydration, brought in by ambulance, and was left in the hallway for 20 minutes before being taken into the ER after I arrived by ambulance. It was close to 40 minutes before they even gave me fluids. Hardly level 5 care.). This doctor spoke to me for about 4 minutes about an hour after I arrived & never examined me personally.
My next step is to contact a lawyer about the records for this visit, and the ER doctor's charges, which have now been sent to collection. Luckily I'm a member of a strong union which has free legal services for situations like this. I paid the hospital charges associated with this visit long ago through insurance & direct payments, but I *will not pay the doctor's fraudulent fees*.
I'd like to add that there should be a written order and report on file at Desert Springs Hospital for any tests performed, and I will have the lawyer contact the hospital to request copies of these records. It will clearly show that a 12-lead EKG (sic - which is how it was coded) was NOT ordered at any point. I never had that test, and in fact, I recall the nurse on duty saying to me that a full ECG was "not necessary" and that I just needed fluids. I was discharged before they even finished administering all the fluids. The impression I received based on their manner was that they assumed I was drunk or on drugs (it was a Saturday in Las Vegas), and after they ran tests and realized that was NOT the case, they just wanted to get rid of me.
By the way, I was billed something like 10K for this by the hospital, most of which was thankfully covered by insurance. But another $2K was billed by ambulance, radiologist, and the emergency physician Dr BAJO, who is who I talked about in the first paragraph.
The Desert Springs Hospital has a top notch staff. Everyone made sure that my mother was well cared for and that I was totally involved with my mother's care. The staff is loving. I felt as though the staff was there because they love their jobs. I highly recommend this hospital.