Desert Springs Hospital
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feedback about Desert Springs Hospital
My brother has severe mental illness. He was admitted to this hospital. My first encounter with staff was when they cornered me when I got off the elevator to visit him. A nurse, case worker and administrator began talking to me about his history In front of another person sitting there on his phone. I eventually said can we go somewhere and talk in private and they found an office. For several days the family was in touch with these people as well as his psychiatrist. We filled them in on his dangerous behaviors and irrational behavior. For example he was playing games with homeless people begging them to stab him. He tried to recruit me to pretend I was suicidal so I could break him out. God was talking to him. He stopped a random stranger because he thought that person might know where I lived and would not leave that person alone. Without notifying us they decided they were going to discharge him. He said the psychiatrist told him he just had to be good for a couple days. We begged them not to release him. We gave them the above examples and many more. We were In the process of getting guardianship and just needed the psychiatrist to fill out a form so we could admit my brother at least long enough for him to get reasonable follow up care. She refused. In fact one of the staff even said his family was probably the problem because he was the oldest and used to taking care of everything and that he shouldn’t talk to us because we might lock him up. She said this to him after telling us she would not share our concerns with him. They let him check out on his own. They gave him a prescription but he could not fill it. He was manic, psychotic and on his own. That night he burned a homeless man’s blanket. Within five days he was arrested and put in another psychiatric facility. This other facility urged us to get guardianship. They did an MRI which showed brain regression and what might be a tumor. Also my brother slapped another patient in the face during visiting hours and staff didn’t even see it. He also had sexual contact with another patient while there. This psych “hospital” in Las Vegas is a danger to the community.
I had a fantastic experience at Desert Springs hospital. I came in with what I thought was appendicitis, and turned out to be right, and within 24 hours of coming in had surgery to remove my appendix and was out again. I had a great nurse (shout out to Kristin!) who took good care of me while I was there and I actually had a fun experience. Who can say that about a hospital?! I can! You guys have great staff, Desert Springs!
Excellent hospital! Initially, I did not want to go there based off their online reviews. However, from the time I walked into the ER until it was time for me to leave I experienced nothing short of great service. The first employee I met, Nickey, the front desk receptionist, was very friendly. She assured me I came to the right place and would be seen as soon as possible. I waited some time before seeing a nurse and doctor. The patient care by nurse Sarah and doctor Batieha (Dr.B) was absolutely AMAZING! They made sure I was comfortable and promised to resolve my problem with as little pain/quickest time possible. Although I had to remain there over night, I felt one hundred percent confident in their abilities. I also felt their sincerity. Dr. B discovered another issue unbeknownst to me: my extremely high cholesterol (something my primary care doctor at another hospital location neglected to bring to my attention) and ordered me the proper medicine to control it. Overall, KUDOS to DSH for a job well done!
I really understand such a low rate. I did my research and can not believe i was given wrong medical attention and medication.
Risk management has yet to return my message.
I was care flown into this facility.....needless to say it is heartbreaking when you feel like a number and get shoved off in a corner. myself and my family have spoken several times to staff during my unfortunate stay regarding the lack of care or even concern with pain or well-being. When the staff acts like you are out of your mind for expressing your concern when you point out their flaws with your lack of care. Their response oh I'll look into it. What are you going to look into!!!! I just told you that your have pushed me to the side and not communicating with me on my care and Dr leaves after having you feel you maybe going home and it's oh well. Would never come to this facility again I would rather stay at a hospital that is not equipped to handle a condition than get no service.