Desert Springs Hospital
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Address

2075 EAST FLAMINGO ROAD, LAS VEGAS, NV 89119 USA

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Phone

(702) 369-7600

Emergency service available

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Consumer feedback about Desert Springs Hospital

Emily Huynh
Emily Huynh

1 out of 5 stars

posted 2 months ago

Slow service, when we call the doctor, he says he'll "be here in a second" but he doesn't come to help at all. Worst services ever, please improve.

Edit: I would like to point out a doctor that has attempted to help my grandmother, not so sure if I should mention the name, but maybe it's in general so I won't mention the name. This is to mostly the whole staff, but aimed specifically at one doctor, i hope you know who you are. My grandmother was in the room and she needed to eat because she was hungry, they said they'd bring food into the room but they still didn't bring it after an hour or so. My grandmother needed to use the bathroom, "just a second" he said. He didn't come in until around 5-10 minutes? Also, please be more professional with your services, never coming to this hospital again, lucky we live on another state. All I'm saying is to improve your service, every patient matters. But from what I saw, you guys didn't give a damn about my ill grandmother. What a shame, what a shame.

I would like to write more. So we asked the doctor like I said up there, to take my grandmother to the bathroom. He said one second, he worked on another patient, so I said "ah okay that's fine, all patients need treatment right?" Next thing I saw, made me very furious, the doctor was cutting up papers that were unnecessary, do they even know that holding in urine or waste is very unhealthy? Of course my grandmother could wait, but we've waited for at least 5 minutes, my mother had to tell my grandmother that he'll be here in a sec, still hasn't come by!! According to my mother, they haven't even asked if they needed anything! A better service hospital would've asked the patients if they were hungry or needed of any assistance, but obviously you guys arem't professional enough to even bother with helping. I'm no doctor of course, but even a 9 year old can see that the hospital's service is a bit off. I can go on and on about the terrible service at this hospital. I can even write a ten page essay on it, BET.

Surena Mendiola
Surena Mendiola

1 out of 5 stars

posted 1 week ago

My younger sister was there overnight and the nurse she had while I was there was nice and took good care of her as she was constantly puking and has been for over a week but no one can figure out what's wrong.. And soon I found out no one can stay over night with her because they only allow visitors from 10AM to 8PM. So I left and they were changing shifts so I don't know who she had after that because they made me leave. I then get a call from my sister that next morning saying her new nurse would ignore her when she would call for help and they refused to give her anything for the nausea and she over heard the nurse saying "she can keep calling me but I'm not going to go in there". Who does that? Do they not have any supervisors over night? Never again. On top of that they lost her insurance card and told us that we never gave it to them which we did and they said that they will make a copy and give it right back but never did! I wish I knew their names but they refused to help and give any information. She tried to get transferred but they refused because she didn't have her insurance card (which they lost) And made her check out if she wanted to switch hospitals.

Chace Alex V. Curtis
Chace Alex V. Curtis

5 out of 5 stars

posted 2 months ago

These people are great and did all they could for my little brother before he passed. I have never seen such a tentative staff and informative as well. Every nurse and doctor gave him the most attention and service they could. We got all the time we needed to say goodbye and I will forever be grateful.

Mark Jones
Mark Jones

1 out of 5 stars

posted 1 month ago

This hospital is the worst .... They took blood 3 times gave my every unnecessary test under the sun just to fine out I was fine(to bill my insurance) ...Was in triage for 13 hrs with no food or water .. or Dr ...kept telling me we are waiting for a room and the doctor will go over what we have to do next IT NEVER HAPPENED IN 13 HOURS!!!!!..Spring Valley is in there network... NO to them too just as bad I am sure..Nothing but Filipino nurses everywhere .. That can't have a conversation without thinking they are right and dismissing your needs ... ..Had to discharge myself because it was such a bunch of BS to get no answers ...When the bill comes I will dispute ever unnecessary test that was giving ... Wont pay a penny !!!! ..The medical industry is a scam it's not at all about helping you It's about taking your money and masking the symptoms .. THE MONEY ISN'T IN THE CURE IT'S IN THE TREATMENT !!!! *** RESPONDING TO THE OWNER.. CLEAN YOUR DUMP OF A HOSPITAL UP YOUR REPUTATION IS TERRIBLE !!! DON'T JUST RESPOND TO UNHAPPY CUSTOMERS FIX THE PROBLEMS !!!!

Scarlett Mansfield
Scarlett Mansfield

1 out of 5 stars

posted 3 months ago

Absolutely terrible experience at this hospital -- Last night was at a club in Vegas and believe I had my drink spiked. I have no recollection of getting to the hospital and just woke up still feeling very ill. I could just hear the nurses in the room bad mouthing a load of the patients.

What's worse though is that they didn't do any real testing and were very rude. Clearly they realised I was British and thought I may not have the insurance to cover it so did one simple test, pumped some potassium into me, and then did nothing else! Later when I asked they told me though my blood alcohol content was relatively high, it wasn't likely enough to get me admitted. Thus they knew it was clearly likely I had been spiked but didn't even bother testing for drugs!! They also couldn't give me any information about why I came there, or what was wrong with me at all.

Huge scam.