Doctors Hospital at Renaissance
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I had a medical procedure done that needed for me to stay overnight to recover and plus the doctor needed to do a follow up the next morning. From the minute I got there and registered at the front desk through my whole medical journey inside that hospital was very pleasant. The staff that I encountered was very helpful and courteous and most specifically trying to have you at ease. People need to understand that this is not a fast food restaurant type of business there are other patients that these staff members need to attend and everyone there has a different type of medical need. My surgery went good, the medical team (doctor, nurses, cna, anesthesia staff, and others that tended to me) was very caring and compassionate. This was my first surgery at this hospital and I had a good experience. The nursing staff, cna, house keeping, nutrition, were also very friendly, courteous, and compassionate to my medical needs. The whole time I spent in my room recovering I was very well taken care off and they made sure that my pain from my surgery was well monitored. I recommend this hospital to my friends and family.
I have many personnel to thank in my recent visits to Doctors Hospital. I have to first thank the ED staff including Javier RN and Dr Guillermo Cortinas. Gentlemen you were efficient and caring. In MRI I’d like to thank Sam and Dr Samuel Serna, both professional and efficient.
I’d also like to thank ED nurses Ramon and Amanda for making my second visit smooth, and Dr Karla Trevino for all your help.
In the OR there were very many people who took great care of me, Belinda RN, Joe RN, Jane CRNA, Robert ‘Q’ OR Tech and Noemi Anesthesia Tech and of course Dr Padilla. I woke up comfortable and had feeling back in my leg and foot, and am so thankful.
Monette and Mel in PACU were wonderful as well.
Thank you also to Angel RN on 2nd floor NT for tolerating me overnight, you’re a consummate professional.
Thank you to the many staff I encountered and couldn’t name here, my total experience was excellent.
This hospital is the worst hospital I've ever been to and I'm going to tell you why. I was brought in non responsive breathing machine and all. When I came to I was in the hospital and I was being watched by one if the nurses . I tried speaking and couldn't. The nurse was rude to me . When I told her I had to use the bathroom she got upset because I had to use the bedpan . When she cleaned me she didn't clean me right which resulted in a bad rash . I waiting in the DR for two days before they put me in a room. I was poked 30 times in total I had 4 IVs . Every time they'd like me my vein would collapse and they would still try to draw blood 6 or 7 times after that . I liked on myself and they left me like that for 3 hours . I was there a week and they gave me one bath . I was having trouble breathing and the nurse sat there and looked at me like I was stupid. To top it all off when I was discharged my phone and earnings were missing . I was told I would be reimbursed for my fone and earrings that disappeared . I was not reimbursed. I called the hospital 5 different times and talked to 5 different people and everyone acted like they didn't know what to do I was told they'd call me back and never did . I ended up having to get a brand new phone. I am very upset and I have decided to get a lawyer . Hopefully no-one else has to go through this . This has been an honest review. I would never recommend this hospital to anyone .
It is very hard to write this response because my family knows Dr Carlos Cardenas for the past 20 plus years. My mother, 70, first came through the doors of the ER on Tuesday May 29th. The ER doctor, was an African American Doctor who has treated my mother before in the past with subpar results. He once treated her a year prior for dehydration and released her within a few hours, only for me to call EMT services a few days later because her condition worsen and she had to be hospitalized.Surprise surprise this same doctor did it again. My mother came in around May 29th for symptoms she was experiencing from an infection. This same ER doctor said she had a slight infection but in his medical opinion didn’t warrant hospitalization and released her 5 hours later. No prescription, nothing. On June 2nd, i get a call from my 15 year old sister saying my mother was vomiting, drenched in sweat and near collapse. I called 911 and EMT’s rushed her to DHR. By the time i made it to the the ER i found a team of nurses and doctors surrounding my mother. Her blood pressure was 60/40 and was told by a different ER doctor that she was experiencing multiple organ dysfunction syndrome due to septic shock and that she may not make it thru the nite. Once nightfall came, my mothers blood pressure dropped to 50/20 and her pacemaker was now pacing her heart and she had to be intubated. A Intensivist and a team of his residency doctors came and spoke with us. Keep in mind, my parents are medical professionals, a Nurse and Pharmacist each who have more than 40 years in their careers. We know the limitations of medicine, patient outcomes and when the writing on the wall tells you what is really coming. She had suffered from sepsis before from this UTI problem shes had. She had been treated successfully by DHR doctors, infectious disease Dr Rosas and Ochoa both good doctors. But i can’t say the same for that ER doctor who for the second time, prematurely discharged my mother. Only to return a few days later on June 2nd, on a Saturday, the day we were suppose to be at our sisters graduation ceremony, our mother was in the ER on a breathing machine and making her way into ICU. After 2 days in ICU my mother was taken off the breathing machine because her condition improved. When my mother came in, her heart was failing, kidney failure and her liver (according to her ammonia and liver enzyme count) were all shutting down or elevated. As she improved, she was moved to a standard hospital room for the next 3 or 4 days before she would be released. Here i had a few more grievances and had i known better i would of petitioned Medicare about it. Because my mothers hospital stay centered around septic shock due to infection, i asked if we could have her infectious disease doctors consult on her treatment. I was turned down by a female resident doctor. The resident doctor claimed that my mother had been treated already and the infection was gone. She claimed that if they called Dr Rosas in for a consult, that they would restart the treatment from scratch. Confused, i tried explaining that Rosas has been my mother's doctor for over a year and to this day currently treats her for chronic UTI. So how could he NOT be involved in her treatment? Me and my father never got a chance to talk to the attending hospitalist, instead we only spoke to that female resident doctor who wouldn’t listen to reason. As a matter a fact the day before her discharge, i ran into Dr Rosas as he exited a patient's room next door from my mothers. As much as i wanted to stop and talk to him, i didn’t. Instead i called his office and set up an appointment which took 3 weeks for them to set up. 3 long weeks to see my mother after discharged for an infection that nearly killed her. For the record, whenever my mom was hospitalized for infection, the attending physician who over saw her care never denied access nor the request to have Dr Rosas or his partner Dr Ochoa to consult.
3 awsome nurses took very good care of,my husband on the 4th floor