Dupont Hospital Llc
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As first time parents my husband and I took advantage of the free classes offered prior to birth. Our great experience started there with Stephanie who was a well informed, articulate and kind instructor.
The nurses from the moment we walked in to the moment we walked out were phenomenal! for a couple parents that were unsure and nervous they put our minds at ease and made us feel comfortable.
Dr. Fouts was our Doctor from beginning of the pregnancy to delivery. She was always professional but still down to earth and able to explain questions and procedures in a way that people such as ourselves who had no clue could understand.
I even want to give shout out to the cleaning ladies and the people in the cafeteria. All of which were courteous and nice. They went out of their way to make sure we weren't inconvenienced in anyway and made our stay as easy as possible.
A huge thank you to Dupont Hospital and its staff. Our stay and care was nothing short of amazing.
I HIGHLY RECOMMEND!!!
If you need mental health care, be aware that this hospital has NO MENTAL HEALTH CARE available. I was naive and thought every hospital should have some form of psychiatry. Especially a big, expensive hospital like DuPont. But it doesn’t. For pretty much any other health issue, this would be a great place to go and they have treated myself and my family very well for all other health issues we’ve had.
Just choose to go elsewhere, all the hospitals in Fort Wayne are good.
They use Associated Anesthesiologists of Fort Wayne--you don't get to choose--and these swine don't take insurance so you are on the hook for thousands of dollars regardless of your insurance carrier. In addition, their billing is a disaster so...
Don't have surgery done here, EVER!
My mom had back surgery on Wednesday December 12th 2018. She had to wait three hours post surgery in the recovery room because they had no beds, we were not allowed to see her! Then took her to a room FINALLY, and then moved her again. Very disappointed in the care she received in ICU. First nurse post surgery left her with no pain medicine for over three hours while she was in SEVERE pain because of a mistake the nurse made over and over and over!!! Had to ask multiple times for everything! Example, my mom had a severely dry mouth after surgery and wanted ice chips, asked three times for ice chips that the nurse left sitting at the nurses station! Discharged the next day...because I could provide better care than they were, very confusing discharge directions as to what she was supposed to do. AND, the nurse was taking her downstairs in the wheel chair when MY MOM asked the nurse about taking out her IV, to which the nurse stated, “OMG, I forgot to take out your IV! I don’t know what is wrong with me!” This is the care my mom received in the ICU people!! So scary and NOT acceptable! Didn’t even feel comfortable leaving her alone to be taken care of!!
I went to Dupont to give birth because my OB is a part of the system. I attended the birthing classes they offered and was impressed and looking forward to being there.
Then I actually experienced the hospital and it was horrible.
It started out poorly. I was having some complications, so my OB sent me to get checked for blood pressure issues, etc. Long story short, I needed to get induced. My doctor called the nurse to tell her this and she came back in the room cursing at me. Saying things like, "I don't know what the hell your doctor is thinking, why are you even here, get ready for the longest, most painful days of your life, and you're never going to leave this place." Then I flinched when she put my IV in and she told me I better toughen up.
My doctor came in later to break my water. The nurse didn't agree with him and argued with him in front of me. They then went in the hallway to discuss it. She came back in and commented about how stupid my doctor was and how this was all wrong.
Later I needed a cathader when I got my epidural. I am allergic to latex and they put a latex one in. They switched it when they realized their mistake but never apoligized for giving me an allergic reaction. Then everytime either of the two nurses I had, had to empty my bag they complained about it EVERY time saying, "Geeze, how could you possibly be peeing this much. Slow down."
I had a blood pressure cuff in that went off every 15 minutes. Not anybody's fault, just what was expected when I had my complications and an epidural. But I was having trouble sleeping because of it. Then I could see on the monitor that my contractions had almost stopped (because the epidural was too high) The night nurse literally yelled at me for worrying about it and told me to get over it. At that point I had been in labor for almost 3 days and just had to break down and cry. I didn't expect to be fauned over but I did expect to be treated civily when I asked for help.
After I gave birth we went to recovery. We were in there for 4 days because of some complications with my child. The room was never cleaned in those 4 days. My mom had to take out the trash and set it outside the door. Some one took it but no one came to clean later.
This is a small point, but it did bother me a little. During quiet hour the nurses were the loudest people in the maternity ward. It may be because my room was right outside one of the nurses stations, but there was always a lot of laughing and loud talking. Multiple times my child or I woke up because of this. Again, not a huge deal, but if they expect everyone else to be quiet, they should too.
A few things also happened when we were leaving that concerned me greatly. The first one being that when they were cutting my child's security tag off, they turned the wrong tag off. The alarms were blaring and the whole ward got shut down. We had to wait for over an hour while they figured out whose baby did not have their tag activated.
Then we were being escorted out by a nurse, whose was very nice, and the security gaurd for the maternity ward was sleeping. I mean, deep sleep snoring. What if some one other than us had walked in or tried to go out? It took multiple attempts for the nurse to wake him up. That was just infuriating. It was just the cherry on top of the whole awful experience.
I feel it important to note here that I consider myself a pretty pleasant and patient person. I am not a conplainer and can handle a lot of stress and pain and general crappiness. The entire time I was in the hospital I was nice. I said please and thank you anytime anyone did anything for me. Even when I felt like the nurses were being unreasonable or rude. I know it is a stressfull job. I don't feel like I deserved to be treated that poorly. Honestly, I was contracting and in labor for three days and then had to be in recovery for 4 days and I had one nurse that I would reccomend and being competent and caring during labor and 2 after.
It was a horrible experience and I will never give birth there again.