East Texas Medical Center
Need your medical records from East Texas Medical Center?
We can Help!
Saving Money for East Texas Medical Center Patients on:
Health Insurance Medicare Plans Prescription Drugs Dental Plans & more
feedback about East Texas Medical Center
Garbage service. I had to reschedule 3 times now to take time off from work for my wife to get assistance.
The first time they told my wife the wrong time.
The second time they did not alert my wife the practitioner would be out on vacation.
The third time they told my wife the wrong time yet again.
The dont care about your health, are disrespectful.
If I was dying I would rather go anywhere else but here.
I wish I could review the ER separate from my doctor there, across the street in Olympic Plaza. ER in my experience was really terrible. I'd give that experience a 0 if I could. My specialist however deserves a 5 because everyone there, doc and staff in front office and on the clinical side are really great. So, I have given 3 stars . I don't want to visit the ER ever again (unless I'm unconscious and on a stretcher, taken by ambulance lol) because other than the one ER physician those people, nurse practitioner, and clinical staff are rude, unhelpful, and seem to not care about the patients coming in (I was sent there by my United Health Care insurance) at all, in my experience there. The doctors associated with UT health (I have 2; my PCP and Specialist) are very good in every way possible. Night and Day..avoid the ER..
My regular doctor sent me to the emergency room for a migraine (I’ll be firing her too). I’ve been sitting here, writhing in pain, vomiting on myself for over 6 hours. I wish I had never come here. I wouldn’t come back here for ANY reason. Ever. I have never had such bad health care. It’s also 65 degrees in here. I haven’t seen any kind of professionalism or concern. This place is the WORST. And miss me with that Er protocol because this place some help.
My husband stayed on the 6th floor. The room was large clean and comfortable. The nursing staff was responsive and professional. The doctors were good, although half were very kind, and half were haughty and judgmental.
THE REASON I AM REVIEWING THE HOSPITAL, THOUGH, IS THAT THE BED WAS SO UNCOMFORTABLE, it caused my husband, who has cancer pain, even worse pain. He ended up sleeping on the visitor's couch in the room, because although it wasn't super comfortable, it was far better than the hospital bed. The bed's mattress was flattened hard and seemed old and worn out, with a huge divet in the middle of the bed. Not a divet, actually, but more like a moon crater. You actually fall in it, and it's hard to climb out. For my husband, this meant his torso was pretzeled, and for a man with cancer of the gut, this was torture.
This was his second stay at this hospital. We had the same problem last time, but I thought it was a fluke. However, the second visit confirms that THIS HOSPITAL NEEDS TO INVEST IN ITS BEDS.
Just about everything else they got right.
Cassie, RN on third floor, went above and beyond her job. My aunt was there, and being a retired healthcare worker, I know how much More she did to much more than her “job”. All working in that unit was superb!
Would recommend this hospital.
One suggestion: MORE STAFF
Thank you again for the great care!