Ed Fraser Memorial Hospital
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159 N 3RD ST, MACCLENNY, FL 32063 USA

Address

159 N 3RD ST, MACCLENNY, FL 32063 USA

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Phone

(904) 259-3151

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Consumer feedback about Ed Fraser Memorial Hospital

Ed Fraser Memorial Hospital
Reviewed from Google

1.7 out of 5 stars

Johanna Munce
Johanna Munce

1 out of 5 stars

posted 1 month ago

They made a mistake billing my insurance the wrong diagnosis code and they refused to fix it and now the insurance won't pay because of their mistake. They don't care if patients have to pay out of their own pockets.
The insurance company told them they would pay if they would correct the code like they have should done have in the first place. They refused. I get penalized for someone else's mistake.
It's sad.

Additional information: the carrier blames your billing department and states it keeps billing it incorrectly. Somebody needs to help with this issue I have made numerous calls to both Hospital and carrier and both of you blame each other. The carrier States they will pay if you guys bill it in the correct order. I just don't understand why this cannot be rectified. You both are professionals but cannot come up with a solution together. I am being penalized.

Michael Dean
Michael Dean

1 out of 5 stars

posted 1 month ago

They had problems with my blood work 5 different times.it took me 5 month's to get what I needed for medication.that's crazy.every time I wanted something to improve on my self I got talk out of it.I realize now It was because she wanted to do something quick and easy.so she more money for less effort.they don't mind taking the money but they don't want to do anything for it.DO NOT GO TO THIS PLACE I WISH I READ THE REVIEWS BEFORE I WENT THERE AND IF YOU NOTICE I DIDN'T CALL ANYBODY DOCTOR.BECAUSE THERE NOT THERE FOR YOU. There is so many more problems I had with them it's just not worth it.I promise don't go there.As you see they responded too my review.So I called them for closure.I left them a name and number and a response of the reply a week ago.I have not yet to hear from them.I called again to tell them of my disbelief of them doing anything.That being a message on their answering service.As you can see they were able to give most people coordinate response on their reviews.Their is not one on mine plus not even a phone call back. Trust me folks you DO NOT WANT TO COME GO THERE.THE REVIEWS SPEAK FOR IT'S SELF. Please do not call me back ed fraser memorial. Respect me please

Kelsey Reeves
Kelsey Reeves

1 out of 5 stars

posted 3 months ago

Literally only giving one star because the ladies upfront were nice. The doctor that my husband Shouldn’t even be called a doctor. He came in, took one look at my husband’s toe (severely infected in grown toe nail) and he basically said, “well we can give you something for the infection, but we can’t take the ingrown toenail out.” SERIOUSLY? My husband is having to miss work because of this.

Rafael
Rafael

1 out of 5 stars

posted 1 month ago

Really asnine that I get a request to call Dr. Hardin's office. When I call back, then I get the run around, no one knows why I was called in reference to, this has happened not once but THREE times. This is the facility that "Treats you like Family". I hope they do not have the same communications problems when treating or operating on customers.

Jenny Marie
Jenny Marie

5 out of 5 stars

posted 5 months ago

Great experience's SEVERAL times. I have used the Ed Fraser ER for family emergencies several times in the last year and can't say enough good things about the facility. The communication was excellent and wait times were very short to be admitted and for diagnostic testing. I won't hesitate to use them in the future and am so glad to have such reliable, knowledgeable healthcare in MacClenny. Keep up the good work, Ed Fraser!

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