Eisenhower Medical Center
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feedback about Eisenhower Medical Center
Amazing hospital and staff. Recently arrived to ER in agony feeling 20% of myself. Discharged a day later feeling almost 100%. Comfortable private rooms and a very attentive, personable nursing staffing team from ER through admission. This RN would definitely return if given the choice.
FRAUDSTERS. I saw Dr. James Conti (Gastroenterologist at Eisenhower Health in Rancho Mirage, CA) for less than 20 minutes. I paid $ 245,--, as that was the fee for a 20 minutes consultation. 2 weeks later they sent me a bill claiming the consultation was 45 minutes. Their office manager Tiffany first claimed there were no 20 minutes consultations, then she confirmed they had 20 minutes consultations, then she claimed it was a billing error, then she decided I threatened them and refused to resolve the matter.
Matter now looked into by outside authorities.
Don't walk, but RUN away !
Addendum: After I complained to the BBB, the Federal Trade Commission, and the Office Of The Inspector General, Eisenhower mailed me a letter stating it was a billing error and I didn't owe them an additional payment. This is what it takes unfortunately to avoid being overcharged by Eisenhower. So many other complaints about Eisenhower are very similar to mine. It is heartbreaking that health care providers try to rip off patients. When you go to Eisenhower, beware of so-called "billing errors". They are not errors, they are fraud attempts !
STAY AWAY FROM EISENHOWER. THEY ARE NOT THE WORST. BUT WHEN YOU HAVE DESERT HOSPITAL TO CHOOSE YOU WOULD BE NUTS TO CHOOSE EMC
Dr patel's office lacks customer service skills in the most HUGEST of ways. Last month my mother had an appointment and was summarily kicked out after waiting for HOURS over a sip of water, which she was informed she could have with her morning medications. Her appointment was set for 1:30 and she's type 1 diabetic, sensitive to changes in her medication and was not allowed to take her morning insulin. They said she could take a sip with her other medications and she did so in accordance to their instructions.
Following couple days, dr sontz's office called and resolved the next appointment to be earlier (by 2 hours) because of their ignorance the first time around. That was today at 1130am. Apparently Dr patel decided to change this appointment to the 23rd, 2 days after her follow up with dr sontz, just so he could see ONE patient for the day. Linda, patels scheduler, was very rude and offered no solutions to the problem or reasons why we were NOT contacted in any way about the change in appointment.
Highly recommend this office undergo retraining and take customer service classes to rectify this and definitely warn further patients from going to this particular office. Haven't had a problem with others as yet, but this one takes the cake in rudeness and laziness.
My wife works for Eisenhower Hospital and I have had three major surgeries there. It is absolutely the best of the best in all catagories. Maybe someday I can join my wife as an employee of this wonderful Hospital serving quality needs of so many. Top Notch👍🏻