El Camino Hospital

Address

2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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Phone

(650) 940-7000
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2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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Consumer feedback about El Camino Hospital

Wandi Wang
Wandi Wang

1 out of 5 stars

posted 2 days ago

In March, 2018, I had a C-section performed for the delivery of my baby with Dr. Cary Hill in El Camino Hospital. One day after the c-section, a huge tissue came out of me. A few hours later, another huge tissue came out of me and dropped into the toilet. I experienced heavy bleeding and psychological trauma.

I was sent to the Radiology department for an ultrasound. The obstetrician on duty (Dr. Karen White) ordered it to check if my uterus is empty now. When I got there, the technician said the obstetrician ordered the abdominal test which didn't include assessment of the uterus. She said she could only do what the doctor ordered so I was sent back after the abdominal test finished.

We asked Dr. Karen White who ordered the abdominal test to explain but she refused to show up or talk to us. Only the nurse came and told us the doctor ordered the wrong test and would order the correct one.

On the afternoon, I was sent to the Radiology department again. This time the technician drew a sharp intake of breath when she saw my surgical wound and said she couldn't do the ultrasound over the incision. She called her manager and asked another technician came in to witness when she explained it. So I had to be pushed back again.

I was sent back and on the verge of collapse--I was very weak after the surgery and heavy bleeding, scared about the accidents, worried about my baby, pulled out of bed twice a day but didn't even get the correct ultrasound test. The journey between my room and the Radiology department was torture. It was very cold on the way and there are many bumps. Every time the wheelchair is over a bump, my wound feels very very painful.

After a few days, when Dr. Hill finally showed up, he was very cold and indifferent, only interested in shifting responsibilities. He told me it was "normal."

I asked him for more details regarding the membrane tissues left inside my uterus. He was very impatient and kept saying things like "I have already told you that..." He didn't have any patience to people whose native language is not English, and doesn't want to take time to explain things clearly to patients.

I have reported this to El Camino Hospital, but they said it is only related to the doctor and has nothing to do with the hospital.

Kat Huang
Kat Huang

1 out of 5 stars

posted 1 month ago

my mom was having surgery there last year. They put the wrong address on the profile so we never receive any bill until someone calls me over and over again. I told them the correct address and paid for that bill. One year later, I received another call with the same wrong address, and have been told we have another two bills need to pay even though the doctor told us our insurance is fully covered.

Mary Gillis
Mary Gillis

5 out of 5 stars

posted 3 weeks ago

Both my husband and myself have been patients there and it is a great hospital, modern clean and attractive. Staff are great and we had a very positive experience.

A. V.
A. V.

1 out of 5 stars

posted 3 days ago

Criminal Billing Department! I came into the ER with a dislocation. I waited for hours in the waiting room while in pain. I finally did get an X-ray and a temporary splint and sent on my way to see a specialist. Nothing was done, and I never seen or spoke to a doctor. The bill arrives and now I’m $3000 out of pocket AFTER insurance. You are kidding me right? The itemized bill is ridiculous. I was charged $2600 for Level 2 service (use of facility). The level of service is apparently on a scale of 1 to 5 with each level increasing in price. So if getting NO TREATMENT is level 2 service I don’t even want to know what level 1 or level 5 is. I don’t think this hospital cares about it’s patients and only cares about being profitable. Take a look at their “Chargemaster” online which entails their pricing for all services. You’ll notice all the pricing is crazy crazy high on everything, on purpose. A replacement Stainless steel screw for example for the hospital beds over $14,000.00. At the hardware store $0.40. When I spoke to the billing rep at the hospital she told me they set the prices to be competitive with other hospitals. So what she is saying is the entire healthcare system is criminal? Ahh yes that makes much more sense.

I WILL AVOID THIS CRIMINAL HOSPITAL FOR THE REST OF MY LIFE AND I SUGGEST YOU DO THE SAME!

Bik Dali
Bik Dali

5 out of 5 stars

posted 1 month ago

My boy was born there on April.
We had best doctor ,nurses and team.
Thank you ECH. J.Huang is the best nurse.
She even came down to say good bye to us and my boy.
Thank you again with our whole heart ECH.