El Camino Hospital

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2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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Consumer feedback about El Camino Hospital

Gulia I.
Gulia I.

5 out of 5 stars

posted 3 weeks ago

I writing to say my thank you to the Emergency room specialist for their professionalism, empathy and care about patients. I came to ER with food poisoned and they did my tests very fast, explained me everything, gave me not only receipt but also instructions how to take care of my health - in English and in my native language! They were very kind and attentive to everyone who was seated with me in the ER yesterday. Thank you so much for your hard work!

Joey Weitz
Joey Weitz

1 out of 5 stars

posted 1 month ago

Absolutely rethink your decision if you’re about to have a baby here. The lack of professionalism, empathy, and follow through on commitments is abysmal. Nothing like almost to having your baby delivered onto the floor and a nurse thinking that your wife is not in labor yet, yet having contractions consistently for a couple of hours. I can’t say enough about how disappointing our last child’s birth experience was here. After you have the child they seem to care for a bit but soon after shove you off and basically say sorry, not sorry. Promises were made by senior level managers to offer post natal care, billing concerns, along with many other accommodations. After playing ball for several months with their department leadership, we are just forgotten about and disregarded like nothing bad ever happened. They are lucky that I was paying attention during the delivery of my son and that I noticed she was about to give birth, because the professionals in and out of the room didn’t care at all or were too incompetent to perform the basic duties of a delivery nurse. Again, this place has gone severely downhill over the last few years and I can’t recommend enough that you look elsewhere. ***update 8/19: They decided to send us to collections even though the original plan was to not have any charges. What’s that oath...? Do no harm? These guys are just horrible. Recommend anywhere but here.

Greg Schoenstein
Greg Schoenstein

5 out of 5 stars

posted 3 months ago

I was a patient at El Camino Hospital's ER 2/13/19 and must say that my experience (from registration thru discharge) was excellent, in fact the best I've experienced - other than that at Houston Methodist in Houston, TX (unfortunately for me, I am an experienced ER and extended stay hospital patient).

The staff I encountered listened and explained, were professional, caring, courteous, and friendly. I think we all can agree that no one really wants to go to an ER, however if I needed to go again, I'd have no hesitation based solely on today's ER experience. I am glad your Saturday team was there.

Kudos and thanks to all for helping me today!

mehdi forouzan
mehdi forouzan

1 out of 5 stars

posted 2 months ago

I should have given -5 stars if I could. Worst service ever. I had a fever of 105 and we went to ER of this hospital at 4:30 am. They took blood test from me and Dr. came and tried to check me up but he did not even check me up correctly and completely. I was almost dead and they told us it takes withing an hour to give you results. Finally, it took more than 6 hour to give us the results. Then the nurse came to us and told us you are good nothing is wrong in you blood .... the Dr. did not even took responsibility to come to talk to me again. It was funny because I had 105 fever and they said I was OK. Ridiculous. Then I questioned them that they do not know anything check my long by Xray or something. they said OK it is very quick. It took us another 2 hours and after 2 hours a nurse came to us and told us I have pneumonia. They did not even diagnose that how can you call it a hospital. Then they gave me wrong antibiotic and my fever did not go away and I had to go to my own Dr. and he changed the antibiotic to the right one and I got healed in 2-3 days. The funny thing is that they charged me and my insurance almost $14000 for no service. Very very disappointed. I can even sue the doctor easily because he did not diagnose my dangerous infection in the first place and secondly he gave me wrong antibiotic. Very very disappointed and I recommend not to go to this hospital. They only think about charging huge numbers for even small things and they do not care about your health. Please save your life and your health and go to another center.

Naman Bapna
Naman Bapna

5 out of 5 stars

posted 2 months ago

The best hospital of Silicon Valley. My sister was born here. The staff and doctors were always very kind and caring.