El Camino Hospital

Address

2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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Phone

(650) 940-7000
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2500 GRANT ROAD, MOUNTAIN VIEW, CA 94040 USA

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Consumer feedback about El Camino Hospital

Emilia G
Emilia G

5 out of 5 stars

posted 1 week ago

Thank you El Camino Hospital! I went to the emergency room for pain i was having and the staff was friendly and helpful. The doctor was so informative, i felt safe and that she genuinely cared. Thank you!

Wandi Wang
Wandi Wang

1 out of 5 stars

posted 3 weeks ago

In March I had a C-section performed for the delivery of my baby with Dr. Cary Hill in El Camino Hospital. One day after the c-section, a huge tissue came out of me. A few hours later, another huge tissue came out of me and dropped into the toilet.

I was sent to the Radiology department for an ultrasound. The obstetrician on duty (Dr. Karen White) ordered it to check if my uterus is empty now. When I got there, the technician said the obstetrician ordered the abdominal test which didn't include assessment of the uterus. She said she could only do what the doctor ordered so I was sent back after the abdominal test finished.

We asked Dr. Karen White who ordered the abdominal test to explain but she refused to show up or talk to us. Only the nurse came and told us the doctor ordered the wrong test and would order the correct one.

On the afternoon, I was sent to the Radiology department again. This time the technician drew a sharp intake of breath when she saw my surgical wound and said she couldn't do the ultrasound over the incision. She called her manager and asked another technician came in to witness when she explained it. So I had to be pushed back again.

I was sent back and on the verge of collapse--I was very weak after the surgery and heavy bleeding, scared about the accidents, worried about my baby, pulled out of bed twice a day but didn't even get the correct ultrasound test. The journey between my room and the Radiology department was torture. It was very cold on the way and there are many bumps. Every time the wheelchair is over a bump, my wound feels very very painful.

After a few days, when Dr. Hill finally showed up, he was very cold and indifferent, only interested in shifting responsibilities. He told me it was "normal."

I asked him for more details regarding the membrane tissues left inside my uterus. He was very impatient and kept saying things like "I have already told you that..." He didn't have any patience to people whose native language is not English, and doesn't want to take time to explain things clearly to patients.

I have reported this to El Camino Hospital, but they said it is only related to the doctor and has nothing to do with the hospital.

Sanjay Salunkhe
Sanjay Salunkhe

1 out of 5 stars

posted 3 months ago

I was met with major car accident. I been El Camino Hospital ER. I found no one in reception. eventually security called someone from inside. After initial triage I was called for registration inside and then made me wait in waiting area. Then taken for CT scan and once again taken to waiting area. When I asked why I'm taken back to waiting area then said there is no room available. I was already in shock from accident and frustrated due to hospital's treatment to me like this I asked staff to take me out he literally obliged and took me out side of ER door and I left from hospital. Now I received bill of $ 10,541.26 for which hospital got paid $6,734.81.
After El Camino hospital I been to another hospital who treated me well including same CT scan which El Camino hospital did. They got paid $1,794.00.
I'm not able to understand how come El Camino hospital charged me so much for not treating ?? I decided never enter this hospital rest of my life.

Please see attached image for more details

Nel Cramer
Nel Cramer

1 out of 5 stars

posted 1 month ago

Was in ER at El Camino two times in two days with my mother. Between the lack of interest to help my mother and the snotty, rude nurses there (younger blonde one especially) I think an official smack upside the head would have been in order. My mother has since been on life support and I WOULD NOT TRUST THESE UNDERACHIEVERS WITH ANYONE. First time they put my other out in the hall because they did not have any rooms available but as I walked the halls there were many rooms empty. I understand they need staff to cover those rooms but don't understand why they are so short on staff. If you are going to choose, go to Valley Medical, Stanford, Kaiser, etc but don't come here.

Bowen Xu
Bowen Xu

1 out of 5 stars

posted 1 month ago

Choose my twin baby to be transferred to this STUPID hospital was my worst choice!!! They don’t even have surgery room for my baby b. So it took my baby’s life because they can’t do the surgery and my baby need it immediately!!! Well I would say if you want someone you love to be dead there, go ahead and you will be regret of the decision in the rest of your life!!!!!!

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