El Centro Regional Medical Center

Very thorough Emergency Room procedures and communication with my friend the patient. The ER is very clean, in fact, spotless.

An administrative staff walking to work saw my friend struggling to walk. She offered a wheelchair. An extra effort gesture and we certainly needed it.

The affiliation with UCSD Medical Center is huge. There was some shadow staff learning procedures.

We where both impressed.

Nice staff, nice facility. Long wait time at 230am.

They are a little understaffed so it took a couple hours to get any real help, but once they were on the case they did the right things and were careful not to jump into surgery for me and did more tests to make sure surgery was the right option. If I had been in worse condition, it would've been bad as I had to wait a good 3 or 4 hours to get past the checkups and see the doctor. But the doctors here took their time and did the right things for me. I'd go here again if I had too, but might go to a bigger hospital for something very urgent.

This morning Monday 21, I stopped at ECRMC registration ( old building) because I had a question. My mom was scheduled for a bone density and I didn’t know where to go if I was to go to the new building or stay in the old and I couldn’t find one person that could help me.
I went to registration and decided to walk and ask the receptionist. Therefore I walked straight to the front of the line and said “ good morning I am sorry I have just a question “
The receptionist answered loud and upset I am busy taking care of this patient get in line and back off to give privacy to the patient @ I said is just a question she again interrupted me and said go to the back of the line ( 6 people) and wait for your turn. “
I believe she was very rude and didn’t care about my question or my concern very bad service.
Please improve we need you !
Respectfully

Worst service and staff ever. Literally had to wait 7 hours just to get an answer as to what was wrong with me. Nurses laughing and gifting around while patients are trying to ask questions as to when their loved one will be seen. Doctors and nurses have attitudes when you ask to many times for them to come. Don’t go hear you could literally be dying and they move in their own pace

Apointments are not honored-- very long wait. Arrived early twice for two different imaging appointments; one day 30 minutes before appointment another 15 minutes early. Waited about two hours to be called each time. Very unprofessional and inconsiderate. Why schedule appointment if you are seen hours later? Procedure took less than 10 minutes. Pioneers Memorial Hospital in Brawley is always on time, give or take 15 minutes. Only came here because of doctor's referral. Will not return.