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feedback about Ellis Hospital
I had to go to the ER at Ellis 2 times today. I was very pleased by the professionalism, courtesy and concern. My care was excellent and though the ER is never quick anywhere it went much quicker than I thought it would.
Ellis is a good hospital. Here's what I say to the 1 star raters complaining... if you go to the ER *you are going to have to wait*. Unless it is a life threatening emergency, be prepared to wait an hour or more. Ellis serves the entire city of Schenectady (and surrounding area) and cannot turn away the many poor, elderly, homeless, etc people without health insurance that come to the ER for their care. This creates backlog and it happens at every major hospital. Go to urgent care or your primary if you're able! HOWEVER...
Ellis had always been there for my family and has the kindest staff. Their mortality rate is under the national average, their cardiac program is top rated, and their surgeons are very talented. And their cafeteria food is pretty darn good too.
I would have given this a 0 if i could have, nurses laughing and ignoring patients. Went in because Ellis outpatient insisted if i was upset this would be place to go to get help. It was same Dr that outpatient has!! Problem not fixed,11 hrs wasted and now irritated. Back to square one trying to find some real help!! Please if you are smart pick a hospital with higher ratings. All these people with 1 star reviews are correct in what they have posted.
Good for minor circumstances, but if you have a life threatening emergency go elsewhere. My husband went to their urgent care complaining of headaches in the same spot for about a week and was just told to take some ibuprofen. Maybe a week later he ended up having a stroke, had I known it was a stroke at the time I would have driven further out to a more capable hospital. Ellis left him sitting in their ER for about 12 hours doing nothing but administering meds to break his seizures every time he got them. The nurse who first witnessed his seizures (focal seizures so he was still conscious) had an attitude and literally asked if it was something he was doing “intentionally” or if it was involuntary. Mind you all of this happened in front of our two young children, who were scared and confused. They tried to do a CT scan while he was having yet another seizure and were telling him he needed to hold still, like that’s something he could control. Then didn’t tell us he had a stroke until they were arranging for him to be transferred to another hospital. In my opinion, it seems like he was brushed off from the get go because of his age (he was only 25 when this occurred). Honestly if they had taken it more seriously this could’ve been caught very early on, if not prevented completely. They have medications to dissolve blood clots in the brain that can be used up to a few hours after a stroke. He never received those meds because of the lack of urgency in this facility. Had they looked into his headaches more when he first complained about them they could’ve found that he had a clot and he could’ve gotten treatment before any of this even happened.
I went to the ER and I wait for 5 hours and no help,it’s was a horrible experience