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feedback about Ellis Hospital
Ellis is a good hospital. Here's what I say to the 1 star raters complaining... if you go to the ER *you are going to have to wait*. Unless it is a life threatening emergency, be prepared to wait an hour or more. Ellis serves the entire city of Schenectady (and surrounding area) and cannot turn away the many poor, elderly, homeless, etc people without health insurance that come to the ER for their care. This creates backlog and it happens at every major hospital. Go to urgent care or your primary if you're able! HOWEVER...
Ellis had always been there for my family and has the kindest staff. Their mortality rate is under the national average, their cardiac program is top rated, and their surgeons are very talented. And their cafeteria food is pretty darn good too.
There for surgery and several days after. I was treated well during my stay. The room was clean. Housekeeping asked for permission to come in and clean before they did it. Everyone on the staff was polite and friendly. I felt like I was well cared for.
If you want to live and you really have an emergency that requires quick thinking, highly skilled medical professions do NOT go here...you will die! I brought my loved one here and she died 2 days later! Do NOT go here under any circumstances. Even the so-called highly skilled surgeons made the wrong diagnosis and let her die.
This is a horrible place to go for an Emergency even though they are a Emergency Hospital. You will sit in the waiting room for hours.... not even exaggerating. People will get sent to fast track for minor things while you and others sit there in pain. I went to the front desk and ask them how do you guys decide who goes to fast track she stated, “ The person will have to meet a certain criteria to be sent back. “ I stated, “ Will if I am having a miscarriage...it’s okay for a baby to die in me and a person with some bumps on they stomach can go to fast track.” She looked at me dumbfounded. I told her you guys are picking and choosing who you send to the back due to what you think is an emergency or not. I finally get called to the back just to get my temperature and blood pressure taking and sent right back out. I told that nurse I was going to sit in my car. She told me to make sure to check back in about thirty minutes because it’s “only” 8 people of me. I come back in about an 1hour and guess how many are ahead of me now.....7 people. I literally felt like I had a knot in my throat from trying to refrain myself from cursing everyone out. Now I sit here typing this review while these nurses laugh and play and there approximately 30 or more people on this waiting area. And according to them there waiting for beds....beds they say so their telling me 351 beds are full. Give me a break. They don’t care and if I had the stamina to go to Albany Med or St Peters. I would have. Ellis do not I repeat do NOT know what they are doing they play and chit chat all day with each other instead of doing their jobs. They problem need a supervisor who’s going to hound them.
I used to go to them as my primary care provider when I moved back to the area, and while cannot say that they did anything 'wrong,' they are hard to work with. It is very difficult to get a hold of the office for anything including the time that I had to schedule a sick visit because I was sick after a tick bite. The staff is not friendly at all and the office is dated. I would highly suggest that you look into other options if possible.