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feedback about Emerson Hospital
On 10-30-2018 I was at Emerson ER for over 3 hours, I asked several times how long more would I have to wait and all I got all not so long anymore? I had my 4 yes old step daughter with me, there was no one to watch her and so they took my X-ray and told me to go back to waiting room, hours later I asked the lady up front if I could just go to another ER and quickly she sent someone to discharge me. I did went straight to another ER and almost 15 hours after I was at Emerson's ER, someone called me to tell me that I shouldn't walked away and that I had a pretty significant pneumonia? I walked away? They discharged me and tell me I walked away? like if I wasn't sick?
I told her that I was already in another hospital and they had already medicated me for pneumonia. I get that it was busy, but for several times I asked, why not tell me the truth and avoid all the waiting time sick at a cold room with my kid? all I wanted was the truth.
When it comes to Pediatrics this hospital gets a 5 star from this mommy!!! Let me start off by saying I was feeling like a horrible mom because I thought my son got ahold of one of my pain pills that I thought I left out. Thank God it went another way and I ended up finding it in a different pill bottle I put up very high. Nevertheless the ER staff was amazing. They even had a coping kit for my 2yr old son. It was mommy who needed the coping kit because I couldn't stop crying! The thought of me hurting my children breaks my heart. That's something I would NEVER do! But this hospital was such a great experience and we are very new to the area. We moved here from Georgia a few days ago. If I ever have an emergency again with my two toddlers this is the place that I am coming to for sure! Prayerfully I won't have to make another visit tho 😊🙏🏿
I had a really bad injury mainly to my ankle and not my foot back in May. They ordered an x ray, cleaned my wounds and gave me a boot and told me it’s heal in a month or two. 5 months later I’m in an orthopedist’s office due to intense pain and I gave them a copy of the x ray. Turns out, they only x-rayed my foot; they did not x ray my ankle even though there were massive abrasions on my ankle and most of the pain was on my ankle.
Additionally the PA said she saw a small fracture while the radiologist said there wasn’t one. Their healthcare team was certainly not on the same page and they ordered the wrong x ray. I feel like asking for my money back.
My wife just had knee surgery there. They kept her in the recovery room for over 6 hours. When my daughter and I called to check in her the receptionist was very rude and even hung up on us. The hospitals services are horrible and not patient friendly st all. I would recommend going to lahey clinic if you need surgery
We were in town for a hockey tournaments far from home. My daughter was hurt during a game. We were seen quickly and the staff was so friendly. The nurses, x-ray tech and doctors helped her quickly putting our concerns first. I'm glad we came here for her care.