We stopped by for a quick check up after a car accident. My mother and I were hit from behind at a red light about 30 minutes prior. I explained this to the front desk clerk, and asked what we needed to do for insurance. My mom was still shaken up and sitting in their waiting room, and I told the front desk clerk we needed to go back home for my mom's flex spending card, but if it would be okay for her to sit a few minutes. She replied, "No, she can't do that". We left (my mom was very upset), but I quickly went back in to get her name, to which she started giving excuses saying we could've stayed but only for a few minutes (which is what I told her). This was around 8pm, there was no other patients in their waiting room, and it was pretty quiet. Ironically, I work directly across the street from them in another medical profession, and our situation was handled very poorly. There was no consideration for our well being, the clerk (who said her name was "Eddie") was very unprofessional, and we will never be going back. You are much better off trying another ER, there are plenty in the surrounding area.
We've also tried contacting their patient relations department but have yet to hear back.