Emory Johns Creek Hospital
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If you are coming to this hospital for emergency care good luck. This facility left my grandmother sitting in a bed with a broken hip for 5 days before they could figure out what was wrong with her. She was overly medicated and bed ridden for an excessive period of time due to the lack of knowledge, communication, and medical protocol this hospital displayed. She spent 2 days sitting in the ER with zero diagnosis then was moved to the 3rd floor where it took 2 days to get an MRI we (the family) had to request. She was told 1st she had a broken hip then it was changed and we were told the hip wasn’t broken the X-rays were showing old pelvic fractures to finally on day 5 being told it was in fact a broken hip and emergency surgery would take place in a few hours. Charge nurse on the 3rd floor was a rude nightmare to deal with and refused to provide a sitter for a patient who was a fall risk and suffers short term memory issues. A sitter was ultimately provided.
Dr. Thomas was the only person who had any source of knowledge or even tried to help us develop a solid care plan for my grandmother. Oh best of all when we requested her to be given a shower after 6 days of being there they refused saying she was too much of a fall risk, yet a few hours later we were being discharged, because a physical therapist that spent less than a cumulative hour with her said she was “safe” enough to come home.
She was treated so poorly here I will be taking this story to the head of the hospital. No one should be treated this way much less an elderly patient. This was ridiculous and I can’t even imagine the billing nightmare that is yet to come.
On October 19, 2018, my husband and I arrived at the ER around 5 am. The over night shift was awesome. Dr Chen and the staff was great. We were taken straight back. The Dr ordered x-rays and a CT scan.
7am is shift change. This is when the service dropped horribly. All we were waiting on were the results. The new staff didn't have to do anything. And nothing they did!!! Unless you consider nurse Lindsey and others watching cartoons and cat videos.
At 8:20, my husband asked where was the doctor. The response was "shift change". Sorry but the shift change happened almost 90 minutes earlier. When we finally saw Dr Michael Ross, he told us they couldn't do anything if there are no broken bones. So broken bones are the only thing that ER can treat?
After showing up before 5 am, we didn't get out of there until 9:30.
The only reason I gave 3 stars is because the overnight shift was fantastic.
Nurse Judy was working in the ER on Monday, October 15th. Her behavior and conversation with the doctor on call was unprofessional and inappropriate. Judy was busy flirting with the doctor on call so much so, that she was not able to provide good service. This nurse was negligent in her care for me. She bragged about how neat my veins were after sticking a needle in my arm to draw blood.
Judy placed the needle through my arm in a horizontal position. I have had three surgeries in the past and I have never had anyone stick me this way. When blood did not flow, Judy began to dig around in my arm, pushing, and pulling on the needle while it was in my arm until the blood began to flow.
In addition, I had to remind her to remove the needle upon discharge. Before making it to my car, a liquid started to ooze through my navy blue sweater. I took the sweater off and blood was draining down my arm. I went back to the ER front desk and a nice nurse cleaned me up and gave me contact numbers to report nurse Judy. Here it is 4 days later and the area is still sore, swollen and purple.
The care I received was awful. I was also displeased with the doctor’s care. I felt dismissed and I believe I wasted my time. The doctor’s attitude was positive, however, he did not seem interested in given me an adequate diagnosis. At one point he laughed and told me, I diagnosed myself. I am not sure if he was ready to get back to Judy flirting with him, but my health was not a priority in my opinion. My visit was awful.
I would like to add that the front desk staff was helpful and courteous.
I a few times had to bring family members here. Each time was good experience ( no one wants to be in a hospital , but under such circumstances that you needed medical attention ). They provided good services. Doctors and nurses were very knowledgeable and calm. Took great care of their patients.
I’ve had 3 surgeries here. My third surgery is today. They are extremely thorough, professional and nice.