Emory Johns Creek Hospital

The emergency room team were wonderful and really helpful!
The receptionist Sarah was nice too.
Very clean facility.
Thank you very much!

From the minute I got there for same day surgery, to the time I left, everyone was incredibly caring and professional. They calmed all of my worries and fears and made me feel safe and comfortable every step of the way.

If you are coming to this hospital for emergency care good luck. This facility left my grandmother sitting in a bed with a broken hip for 5 days before they could figure out what was wrong with her. She was overly medicated and bed ridden for an excessive period of time due to the lack of knowledge, communication, and medical protocol this hospital displayed. She spent 2 days sitting in the ER with zero diagnosis then was moved to the 3rd floor where it took 2 days to get an MRI we (the family) had to request. She was told 1st she had a broken hip then it was changed and we were told the hip wasn’t broken the X-rays were showing old pelvic fractures to finally on day 5 being told it was in fact a broken hip and emergency surgery would take place in a few hours. Charge nurse on the 3rd floor was a rude nightmare to deal with and refused to provide a sitter for a patient who was a fall risk and suffers short term memory issues. A sitter was ultimately provided.
Dr. Thomas was the only person who had any source of knowledge or even tried to help us develop a solid care plan for my grandmother. Oh best of all when we requested her to be given a shower after 6 days of being there they refused saying she was too much of a fall risk, yet a few hours later we were being discharged, because a physical therapist that spent less than a cumulative hour with her said she was “safe” enough to come home.
She was treated so poorly here I will be taking this story to the head of the hospital. No one should be treated this way much less an elderly patient. This was ridiculous and I can’t even imagine the billing nightmare that is yet to come.

I just went to the ER and what a difference a month has made. Everything was handled efficiently on this visit.

I drive here instead of my closest hospital which is northstar in Roswell because the experience level of the staff is outstanding , way cleaner than north Fulton