Ephrata Community Hospital

Was a little leery about going here this morning because of the rating. Everyone there was very nice. The care I received was exceptional. The Dr. explained everything very well and had a wonderful bedside manor. All the tests where completed in a timely manner even though they where very busy. Scott was very pleasant and took excellent care of me. Thank you all so much for the great care.

One, gave me medicine that I said no to and acted like it was a different med. Two- failed to correct a conflicting report on a test that they did. Three - failed to call me back after I filed a complaint! Not going to let this go!

I will start off by saying the nurses are super sweet and caring towards their patients. I was admitted over the weekend for issues with a kidney stone, but before that I was in the ER, twice. The first time I had a super sweet nurse, but they wouldn’t give me pain medication for 3 hours. (Granted they must watch out for drug abusers). The doctor that was in that morning was very good at explaining the situation to me, but basically told me to not come back in again for something “so small as a kidney stone”. Needless to say I was sent home without being checked to insure I could retain liquids and medicines on my own. Within five minutes of receiving water and medicine at the hospital it came back up and the nurse at that point was gone because the doctor had already told her I was discharged. I went home and waited to make sure this wasn’t a one time fluke, it wasn’t. So I made my second trip back into the ER with even worse pain. They finally admitted me to the hospital (pediatrics wing to be exact). The staff there were so nice and understanding and helped me through everything I needed. They even gave me a stuffed bear, markers, and a drawing pad. Best care I’ve ever received! I ended up having surgery to remove the stone, and it all went very well and I was sent home the same day.

WellSpan is a joke! They charge the highest fees in the area. Just got my bill for being sent to the ER for a Migraine. $2400 just to walk through the door!!!!!! No wonder people die instead of going to the ER. Total bill for a Migraine with Insurance? $3000. These scam artists tried to Bill $1000 for an IV! Waited over 4 hours in the waiting room, saw one doctor, 1 nurse, and sat in a cold hallway waiting for a cat scab for over 1.5 hours. Charge nurse apologized and claimed short staffing. What!! For these prices you should have Dr’s and nurses flooding the hallways! Worst hospital ever. Next time I’ll roll the dice.

In the ER for Kidney Stones for about 1.5 hours. I now have a $5,800 bill that they refuse to negotiate.