Ephrata Community Hospital

Address

169 MARTIN AVENUE, EPHRATA, PA 17522 USA

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Phone

(717) 733-0311
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169 MARTIN AVENUE, EPHRATA, PA 17522 USA

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Consumer feedback about Ephrata Community Hospital

Amber Stuber
Amber Stuber

4 out of 5 stars

posted 3 months ago

I will start off by saying the nurses are super sweet and caring towards their patients. I was admitted over the weekend for issues with a kidney stone, but before that I was in the ER, twice. The first time I had a super sweet nurse, but they wouldn’t give me pain medication for 3 hours. (Granted they must watch out for drug abusers). The doctor that was in that morning was very good at explaining the situation to me, but basically told me to not come back in again for something “so small as a kidney stone”. Needless to say I was sent home without being checked to insure I could retain liquids and medicines on my own. Within five minutes of receiving water and medicine at the hospital it came back up and the nurse at that point was gone because the doctor had already told her I was discharged. I went home and waited to make sure this wasn’t a one time fluke, it wasn’t. So I made my second trip back into the ER with even worse pain. They finally admitted me to the hospital (pediatrics wing to be exact). The staff there were so nice and understanding and helped me through everything I needed. They even gave me a stuffed bear, markers, and a drawing pad. Best care I’ve ever received! I ended up having surgery to remove the stone, and it all went very well and I was sent home the same day.

Andrew Ries
Andrew Ries

1 out of 5 stars

posted 2 weeks ago

WellSpan is a joke! They charge the highest fees in the area. Just got my bill for being sent to the ER for a Migraine. $2400 just to walk through the door!!!!!! No wonder people die instead of going to the ER.

Total bill for a Migraine with Insurance? $3000. These scam artists tried to Bill $1000 for an IV!

Waited over 4 hours in the waiting room, saw one doctor, 1 nurse, and sat in a cold hallway waiting for a cat scab for over 1.5 hours. Charge nurse apologized and claimed short staffing. What!! For these prices you should have Dr’s and nurses flooding the hallways!

Worst hospital ever. Next time I’ll roll the dice.

Madeline Chirico
Madeline Chirico

1 out of 5 stars

posted 3 weeks ago

Worst hospital I've ever visited. Waited 3 and a half hours to be taken back to the ER. Staff in the ER itself was great - they listened and were helpful. After I was admitted, things went downhill very quickly. If you ring your call bell and someone walks in who is not your nurse, they will be very dismissive of your problems. I'm not talking about blankets or water, I mean a VERY LEAKY IV site. By the time my nurse came back to see me again the IV was unable to be salvaged, so I had to wait through 8 different nurses looking for a new IV (while using a vein finder) before one had success. Majority of the staff was rude and disrespectful. Phlebotomists literally ripped your blankets off of you, left all the blood work related trash all over your bed, and continued to look in areas in your arms that you know are too scared to draw blood or administer an IV. My sheets were never offered to be changed and I was there for a week. There was an incident in which one of the staff took something from me, and because I had the audacity to speak up for myself, I was treated like I was suspicious towards them the entire time. Another employee lied saying that she was present at the time of the incident (she was not) and because of that I was treated as though I was lying the entire time.
I have PTSD due to all negative hospital experiences throughout the past decade, and I was honestly expecting more from this experience. Most of the nurses have no compassion for the patients. I could give 0 stars I would.

Betty Shenk
Betty Shenk

1 out of 5 stars

posted 1 week ago

Worst place to go. Went to er nurse came out took back to room took all the usual vitals. Dr. Came in treated me rudely say about 5 minutes he and the nurse left the room. I sat there with the blood pressure still on arm. No one came around to let me know what was even going on was ready to just get up and leave figured they forgot about me. Get a bill for 500.00 sumpin just for sitting in room!!!!!?? Dr. did absolutely nothing. Biggest rip off ever. Next time I'll go the extra mile to lgh heard they have excellent treatment. Worst staff ever.

Gene P
Gene P

5 out of 5 stars

posted 3 months ago

Fractured my hip 2/28, repaired surgically 3/1. Up and walking with therapy and assistance in a few days. Able to walk with no assistance by 3/13 day of discharge. Can't say enough good things about this place. If you need hip surgery, Dr. Keener comes highly recommended by me as well as the staff and physical therapists that took care of me. BTW I'm 68 yrs old.