Ephrata Community Hospital

Address

169 MARTIN AVENUE, EPHRATA, PA 17522 USA

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Phone

(717) 733-0311
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Emergency service available

169 MARTIN AVENUE, EPHRATA, PA 17522 USA

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Consumer feedback about Ephrata Community Hospital

Ray Buckwalter
Ray Buckwalter

5 out of 5 stars

posted 2 months ago

I was admitted to the ER at Ephrata and then had just over a one day stay.

My care was very good and I want to give a shout out for the staff (Colleen in ER, Amanda, Crystal, Amy, Lisa, Linda) to name a few. All seamed to be concerned about me and were very professional and friendly.

That said, I was glad to go home!

Michael Newswanger
Michael Newswanger

1 out of 5 stars

posted 2 months ago

Sat for over 3 hrs in a treatment room at ER with my dad and 85 yr old mother and sister without a single nurse or doctor coming in and saying one solitary word. The usual trying to find a room when asking at nurses station. I left after midnight, without any answers. Total lack of communication with info or updates. It's not hard to believe the public opinion they should stick to putting bandaids on boo boos.

Eleanor W.
Eleanor W.

5 out of 5 stars

posted 4 weeks ago

Excellent experience in the labor and delivery unit here! ER services have been great as well. Thank you Ephrata Community Hospital!

Angel Lewis
Angel Lewis

2 out of 5 stars

posted 1 week ago

My son was brought in. The staff was unprofessional and the level of care was subpar. Been here over 72hrs now. The staff used phrases like this is ridiculous regarding patients. They used it to my 10 year old son and in front of us more then once. We have been here for 3 going on 4 days. My son had a nose bleed, I told the staff that he was bloody and so was his bed. 3 hours later his bed was still bloody. He got another nose bleed and the staff left him with a bloody nose and face, even though he told the nurse Jason. I had to ask for a supervisor in order to get him the proper care. They also did not provide or allow hygiene, no washing up no tooth brush, ect until I spoke with the supervisor. The staff did not keep me updated with what was going on, I had to keep contacting my insurance company to get any answers. There were a few good staff members Wendy, Heidi, Sandy, Hannah, Deb and David. I would not suggest this hospital. Most of the staff was rude and uncaring. This is a paycheck for them and patients are just an inconvenience for most of the staff. I am only giving this 2 stars and it would get 0 if David was not exceptional at trying to help and those mentioned were as kind and helpful as they were.

lorrie kelly
lorrie kelly

1 out of 5 stars

posted 1 week ago

I will ever again go to the Ephrata Hospital ER...I went to the Ephrata Hospital ER on Wednesday evening March 6th, 2019, after falling hard onto my back and the back of my head.

The first problem that I had was, I was told to get undressed and put on the hospital gown, I asked if I could leave my underwear on and was told that yes I could. Later on, that evening when a different nurse saw I was still wearing underwear, and after she caused me great pain trying to draw blood from my arm, she proceeded to cut off my underpants and a brand new $30.00 bra. I told her I could slip the bra off and she totally ignored me.
My other complaint is that the same nurse as above, hurt me and caused pain, and bad bruising to both of my arms, trying to draw blood, and then putting in an IV later. My arms are still sore three days later. I have NEVER in my life ever had anyone have a hard time putting a needle into my arm, and I'm always told that I have great veins for drawing blood.

Not only was she apparently unschooled on how to draw blood or put in an IV. She was also very rude and kept mumbling. Plus she unnecessarily cut off my brand new underwear that I had been told I could keep on! The entire time that I had to deal with her I felt like I was bothering her. My son was getting very angry and was about to go to the desk and demand another nurse because he didn't like the way that she was treating me.

I have no idea what her name was, but she was overweight and looked unkept.

In the end, I was transferred to the trauma unit at Lancaster General, since Ephrata doesn't even have a trauma unit! That was the best thing that could have happened to me. I had wonderful doctors and knowledgeable nurses, as well as exceptional care for the three days I was at Lancaster General Hospital. The difference in the two hospitals is like night and day!

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