[I went to the emergency for a bruised finger and a stuck ring]
★Positives: quick check-in and they did (painfully) remove my ring.
★Negatives: Terribly rude nursing staff. It was very painful when they cut the ring, and when I complained, they just brushed me off and kept cutting, which made the swelling worse. I already had a bruised and swollen finger and they didn't provide any form of treatment for that. The doctor checked my finger for about 30 seconds and then the nurse told me to "ice and elevate." I asked her what "elevate" meant and she told me "to keep my finger above my heart for an hour" (but I need to use my hand and that seems very impractical.) I'm appalled that I even had to ask her what that meant, otherwise she wouldn't have explained. When I asked for an ice pack or a splint, they refused and said that they didn't carry ice packs at all. They told me to buy some ice and wrap it in a towel. She then handed me to sign documents, and I couldn't even hold the pen and write. They didn't care. I now have to pay 50$ (copay) for more damage to my finger (from cutting the ring) and just to learn that I have to "ice and elevate." I'm dumbfounded by this treatment. Go somewhere else. Anywhere else. Just not here.

Best hospital experience I've ever had. From the ER and through the next four days, every single nurse and doctor who worked with me was fabulous. Thank you for your care, and for making me get better. I appreciate all you do.

By FAR the worst experience I've EVER had! My FOUR year old was brought in for an unknown allergic reaction. 3 hours of being there and the medical staff spent a combined total of a MAX of 10 minutes and gave us no answers. At hour 3, I put the call light on and set a timer. After 7 minutes, still no one came in our room. I left with my daughter without discharge papers. When we left the room, 6 staff members were standing directly outside our room. No one said a word as we left and after 30 minutes of being home, still no contact from the hospital finding out where a FOUR year went!!!!

On August 30th, 2018 at 6:00 pm I suffered a major finger injury and found myself in the ER. I was treated by Dr. Roach and the team on staff (sadly, I can't recall their names). Dr. Roach did an amazing job to repair my finger. To keep me calm and comfortable we shared jokes and quote from the TV show, "The Office." One employee in particular stands out to me. She has only been with Ridges for about a month. Her job was to clean up my mangled finger and prep me for stitches. She admitted this was the worst injury she's seen in her time at Ridges. Though her service she was confident did a great job fielding questions and explained every step in her process to me. Throughout the process she was friendly and shared jokes with my wife and I. My wife is an RN for a well know hospital in Minneapolis and she was also impressed with the professionalism and personal touch everyone showed us during our time in the ER. Thanks to all who helped me on that day!

Been to ER many times with my elderly parents. Always a professional experience. Wonderful dr's n staff.