I walked in to the ER at 7:30 pm 1/28/18, the staff that met me at the desk was very friendly, the Triage Nurse was very nice and personable. I was taken back and I had Nurse Greg, hands down he was the best Nurse I have ever had, he was very kind, informative, listened to me, not talk over me. Greg is definitely one of a kind, he has the best bedside manner, he prayed with my husband and I, he truly was sent from above to take care of me. Thank you Greg, I will never forget you and your kindness.
I've been here 5 times Idk how there's bad ratings professional friendly staff speedy service and effective treatments. If you think this hospital sucks try going to any other Fl hospital i will drive out of my way to go to this one and i would like to personally thank our nurse Jessica for her outstanding service really above and beyond!
Been going to this hospital since it was built and I have had good experiences in the past but the last 3 have been horrendous. I brought my girlfriend to the ER in the middle of the night early December for lower back pain and dizziness. We were quickly brought in and put into a room. It was very very slow that night at the hospital which seemed strange. The doctor came in after a nurse (very nice lady) and seemed annoyed that we were there. He listened to about two sentences we said and starting to ask about the cramps she's having. We were there for pain not cramps and had just told him the symptoms which never included cramps of any kind. He continued to not listen and be kind of annoyed with us the whole time. Didn't run any tests and prescribed hydrocodone and ketoralak for the pain, recommended us to Dr Reed (Orthopedic doc who's is awesome btw) a few days later we saw Dr Reed who recommended an MRI of her lower back, which originally the hospital said they wouldn't get us in until February! After calling back myself and raising a little hell I was about to get the MRI order changed to urgent and they called us to come in that day, right away. When we arrived we we're told there were three people ahead of us that we would need to come back in 3 hours. Reluctantly we left and waited the 3 hours came back and then waited another 40 minutes. Best part about this visit is that the MRI technician told my girlfriend that she hadn't had anyone all day, that they were waiting on insurance approval.... So an urgent MRI needs to wait for insurance approval..... A very frustrating day. Our third trip happened right after Christmas. We timed it right so we would be there in the middle of a shift and when there are people there. Our nurse was awesome, the doctor although super busy was awesome but his PA was truly a piece of work. She started suggesting that my girlfriend has MS after only a minute or two of talking with her. So naturally we start freaking out and then realize that they have done zero tests on her. Then after all the tests happened we went 3 hours waiting for the doctor in the room. The doctor came in and he was very good but it seemed he was the only doctor at that time. So overall this hospital suffers from allot of issues. I'm sure they start at the top.
Needed chaplain service left messages and iam still waiting they never called. Front information desk was no help wirh my situation. I will never refer this hospital to no one
The ladies at the front desk are always very rude for outpatient services. I wouldn't come here ever except that this is the closest lab that accepts my insurance unless I want to drive another 30 minutes. Donna is always extremely rude.