Florida Hospital Fish Memorial
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feedback about Florida Hospital Fish Memorial
I Actually work for Advent Health at the corporate Office and unfortunately had a heath issue that I had to go to the ER. Advent Health recently rolled out the "Greater as a Whole" initiative. Its mission Is an Advent Health promise of caring for each patient as an individual - in body, mind and spirit. This was rolled out company wide. With a strong emphasis on treating people with respect and compassion. To make a long story short the staff in the ER from the person that registered me, to the doctors in the ER were extremely nice, compassionate, empathetic and very helpful. (They did not know I work for the company) It is nice to see the companies values and mission for the "Greater as a Whole" mission is truly a part of Fishes approach to caring for their patients. Thanks to the staff, doctors, and nurses for your dedication to patient care .
I really enjoy the staff. They really know how to work together. Pretty expensive even with insurance. But I saw 2 doctors and had 2 nurses right there with me. Awesome job today! Made it worth it.
If I could give a no stars I would, my sister went to the ER because she wasn't feeling well unfortunately she doesn't have good reception at the hospital to communicate, even then when you are not feeling well you don"t want to be on your phone. I called the ER and was provider with her room number. I was transferred to the ER where i spoke to Shelby and the provider who was there at the time. I was told by them that she was on the "wall" for approximately 40 min but was not in her room. Shelby stated "she could have left" she also stated that she was going to be whipped off the wall because she wasn't in the room and she has been up for so long. After a few hours of having my husband drive to her house to see if she was there and knocking her home door with no answer my mother finally gets a call from her. The whole time my sister was at the hospital with a room assigned waiting in the waiting time being wasted and nobody at the nurses station could tell me if she was there or not. I believe the right thing to do if you have a patient with a room assigned and the patient hasn't been roomed is to check upfront with the receptionist and make sure the patient has left the building before confirming such thing. I know there a lot of patients who are seen daily and it can be hectic but there should be a protocol for those cases. Especially when a concerned family member is calling to check up. It avoids confusion and stressful situations.
Recently visited fish memorial ER. Response time was exceptional and proper treatment administered immediately. I was admitted within the hour.
-Only thing was they didn't have enough treatment at the hospital and had to order more from somewhere I was told in Tennessee. I was told this would be an overnight delivery and given a very specific time frame the medicine should arrive 9 pm the next night. I waited in the hospital suffering for 3 days before it came in.
-Most of the nurses were great. One of them was not. She was exceptionally rude and there was a huge language barrier. I am NOT racist but she explained she was from the Dominican republic. I explained I used to have a room mate from there and was familiar with her accent. Despite the fact that I speak some Spanish and lived with a man with a heavy accent for almost a year the language barrier was significant. Multiple times while expressing concerns and symptoms she would clearly not understand what I was saying and gave completely unrelated explanations. Why is someone like this attending to someone with a potentially fatal illness?!
Took a little bit to get taken back. But after that we had a nurse caity that was awesome. Very attentive and caring !!!