Just had our first child there. Nursing staff/doctors/rooms were great. Everything was great. Up until Vera called my wife the day after being discharged from a C Section telling her she had five days to come up with payment or else. Then trying to obtain financial information over the phone like a cheap creditor and insulting her. Sounds a lot like extortion, especially when she tries persuading her with "zero interest" payments. The hospital is not a financial institution and in the business of loans. Why would there be interest in the first place? We have health insurance, good credit, and planned for our child. THEN, I try to call and have it straightened out, and I can't get through to her. Her number rings without ever going to voicemail.
I took my husband to ER this morning at 6:30, they were fast to get him in a room. He has had cough, sneezing etc for 3 to 4 days but no fever but chest was tight, EKG started the day, showed nothing, many more test, blood, urine, ex ray, cat scan, you name it, he had it. did not even get a
cup of water until he asked for some after 1:00. About 2:00 nurse came in introduced herself , guess it must have been shift change, and said they were waiting on test results. Dr. came in about 2:30 and ask if he had gone to have a cat scan, needless to say, me being the patient person I am, after 6 hours in the ER I lost it. Did not take long for cat scan after the fit I pitched and he was discharged. They gave him 3 prescriptions , antibiotic, steroid, and an inhaler . Hopefully this will do the trick, as I will never go back to that hospital again, if he does it will be by ambulance or his own transportation.
I was admitted to this facility on December 27, 2017.
i was in horrendous pain. The only nurse that actually cared and helped me with pain control was Sarah.
i shared my concerns with the nurse manager after i was discharged.
i also received a phone call from Leslie in Risk Management and had a very pleasant conversation with her and Matt regarding my stay.
i received a letter of apology that accomodatons could and should have been better. The staff involved were addressed and i feel a lot better that these people that receive paychecks to take good care of patients were addressed.
i appreciated the letter in the mail from Leslie. i accept your apology and would give your hospital another opportunity to make accomodatons differently.
thank you for the letter of apology which meant a lot to me. for this i am giving you a five star rating as we are all human and do make mistakes.
My dads had a few surgeries here in the last year & a half, plus he was in the wound care department several times a month for months on end. This facility is the cleanest we have ever seen, all the staff we have ever felt with has been excellent in regards to his surgeries and wound care, couldn't ask for better care. However one time I took him into the ER and it was horrible, we felt like we were in a hospital in the projects, people laying all over the floor with blankets, packed full, shady looking people all over, and a horribly long wait. I finally packed my dad up and left the ER , I do hope this was an odd situation as we absolutely love the hospital itself, other than the location, and are not fans of halifax or and of their doctors. Would also be nice to have a smaller location located near Port Orange.
It's a very nice hospital super clean.the er set up was very different one big room you get pulled into a small on then from there to imaging if need be . It dealt odd but worked well. The same day surgery areas where nice as well