Foundation Surgical Hospital of San Antonio

This is by far the best medical facility at which I have been treated. The nurses are phenomenal; caring, compassionate and empathetic. And the staff for pre-op (from check-in to labs -shout out to the lab tech with the golden touch! X-ray and respiratory labs). The doctors and nurses are among the best I have ever experienced.

My wife comes here for her CRPS procedures as her doctors are trying very hard to get her pain under control and managed. I just moved to Minnesota for a new job so unfortunately, I couldn't be there for her last procedure. So, about 2 weeks ago when she had her trial for a med pump, my wife calls me up almost in tears to tell me that one or more nurses seems to not believe the amount of pain she is in based on body language, tone, and wording of phrases by nurse or nurses. Now of course, she said she could be just imagining but I highly doubt it since a lot of doctors and nurses are known to not believe CRPS patients and think of them as "drug seekers." Now im going to give the benefit of the doubt that you nurses were not doing this because if I have to take time off from a job that I just started just to make sure my wife is treated correctly, I will not be a very happy person. This is the first problem we have had with this place.

Update:
I changed the rating because they contacted me right away and addressed the situation and we're polite and professional. I thought I did this months ago but I guess the update never went through.

My husband had surgery at Foundation Hospital. It is VERY impressive. It is immaculate. The staff is very courteous and patient focused. We highly recommend.

Nursing staff was great. However you're asked to take your medications. While your stay in hospital you're given your own medication. You have to ask for ice for your water, otherwise you're given a warm bottle of water. Heavily medicated , so when meals are brought to you and your sleeping, the staff will bring your cold tray. The most important thing to know is that what you're told the surgery will cost IS A LIE! I had a back fusion and was in this facility from Friday and was released Monday. The amount submitted to my insurance was $350,222.02!!! No this not a typo...it's the amount billed. My insurance is having a difficult time getting itemized copy explaining the charges. I received an "itemized " copy emailed to me, but no itemized actually stating what exactly each charge is for!!!! Go to another hospital that's honest and know an approximate cost of services!

Great facility