Gateway erroneously sent my fully paid account to a collections agency, after I had verified with their billing staff that my account was up-to-date despite continuing to receive a bill. After being notified that my account was in collections, it took me three full business days to reach an actual human in their billing department to get the situation sorted out. Apparently, they were having phone issues, so when someone would answer, I could hear them, but they couldn't hear me. All but one of them said, "Sorry, I can't hear you. We're having phone problems. Please call back later," and then hung up. One of them rattled off an alternate 800 number that was functional, but did it so quickly I missed it, and then they hung up (number is not listed anywhere on their website, as far as I can tell). I literally tried to reach them over two dozen times over the course of three days. At the end of the third day, I finally called their medical records department in an attempt to reach an actual person. I spoke to a woman who gave me the 800 number for billing, and I was finally able to get in touch with the billing department and determine that my account was in good standing and should never have been sent to collections. Unbelievable, all of it. Barring a life or death situation, I will never use any facility that is affiliated with Gateway.