Gateway Regional Medical Center
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feedback about Gateway Regional Medical Center
Dane Wallace is absolutely the worst type of person so be in charge of supervising any place that serves the public, let alone an emergency room. Just by speaking to him it could not be more clear that he does not have a single care for people and their needs. His staff is even worse. The receptionists and nurses need to work on their social skills and learn how to relay information and be polite. Go to urgent care any time before even thinking about coming to this facility. I WISH I could give zeros stars. I feel sorry for anybody who has no option but to come here.
NOW not only did we have a bad experience yesterday BUT these people are trying to send a bill to my boyfriends insurance when they DIDNT EVEN TREAT HIM, & they did not have good customer service whatsoever. Dane Wallace is a liar and an awful “supervisor” considering he thinks there is no issue with his staff. They are trying to have my boyfriend come in for a “meeting” about what happened even though we already wasted our time trying to give him a chance to clear things up with us yesterday. This whole hospital needs to be shut down and start completely over with all new staff and management. JOKE. Not to mention, he informed us that there is nobody hire up than him, even though that was a lie according to what he had to say today. They will release your medical information without your consent to anyone! Highly considering taking legal action if something isn’t done about this.
My husband is scheduled for same day surgery today. First no one tells us where to go, then they send us to the wrong floor, the nurse has a problem with the i.v, now we're still sitting waiting....only 45min late so far....this place is a joke....so they take him back an hr late...go to the waiting room....the restroom right outside the door has NO toilet paper!! Come on people seriously!
We had an emergency with my mother passing out and getting overheated at Gateway International Raceway. Not being familiar with the area, medical staff at the track explained that Gateway Regional was the closest hospital. Not being familiar with the area, and since this was an emergency; we agreed to Gateway Regional Medical. We arrived by ambulance at Gateway Regional and everyone was very friendly, professional and attentive to our needs. They quickly got her iv fluids and got her comfortable in a room; while I worked with registration to fill out her insurance information. It was a busy summer night for the e/r, very hot out, but all of the staff did a great job!
The nurse in the ER was very nice and the doctor was okay but receptionists were, well there is no nice way to put it. They gave us absolutely no respect and were very rude to us the entire time we were there. I would NOT recommend going here unless you absolutely do not have another choice. If I could give zero stars I would.
Slllllooowwwww and forgetful. After waiting in the hospital for 6 hours after surgery and waiting for Dr. Painter to come and give the okay for us to go home... he never came. The nurse paged him twice within a 5 hour spread and not once did he ever come. The super nice nurse finally came after 8 hours to tell us he had went home and didn’t know he had to check on us.
What doctor doesn’t answer his pager?! Thanks to him we wasted 8 hours to sitting in a hospital only to be told he wasn’t coming and we have to set up an appointment with him for sometime later that week.
DO NOT COME TO GATEWAY MEDICAL CENTER, any hospital is better than this place.