Gateway Regional Medical Center
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2100 MADISON AVENUE, GRANITE CITY, IL 62040 USA

Address

2100 MADISON AVENUE, GRANITE CITY, IL 62040 USA

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Phone

(618) 798-3000

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Consumer feedback about Gateway Regional Medical Center

Gateway Regional Medical Center
Reviewed from Google

2.2 out of 5 stars

D Morrison
D Morrison

5 out of 5 stars

posted 1 month ago

We had an emergency with my mother passing out and getting overheated at Gateway International Raceway. Not being familiar with the area, medical staff at the track explained that Gateway Regional was the closest hospital. Not being familiar with the area, and since this was an emergency; we agreed to Gateway Regional Medical. We arrived by ambulance at Gateway Regional and everyone was very friendly, professional and attentive to our needs. They quickly got her iv fluids and got her comfortable in a room; while I worked with registration to fill out her insurance information. It was a busy summer night for the e/r, very hot out, but all of the staff did a great job!

Anna Odorizzi
Anna Odorizzi

1 out of 5 stars

posted 4 months ago

The nurse in the ER was very nice and the doctor was okay but receptionists were, well there is no nice way to put it. They gave us absolutely no respect and were very rude to us the entire time we were there. I would NOT recommend going here unless you absolutely do not have another choice. If I could give zero stars I would.

Tanner Dalechek
Tanner Dalechek

1 out of 5 stars

posted 2 weeks ago

Slllllooowwwww and forgetful. After waiting in the hospital for 6 hours after surgery and waiting for Dr. Painter to come and give the okay for us to go home... he never came. The nurse paged him twice within a 5 hour spread and not once did he ever come. The super nice nurse finally came after 8 hours to tell us he had went home and didn’t know he had to check on us.

What doctor doesn’t answer his pager?! Thanks to him we wasted 8 hours to sitting in a hospital only to be told he wasn’t coming and we have to set up an appointment with him for sometime later that week.
DO NOT COME TO GATEWAY MEDICAL CENTER, any hospital is better than this place.

Elizabeth French French
Elizabeth French French

1 out of 5 stars

posted 4 months ago

This place is an insane asylum. I just happened to be in the area with an emergency. Very unprofessional, did not address problem thoroughly and will let you lie in pain until you die from it. Unless you're there gushing blood or with life threatening trauma, you don't get seen by a doctor. You get a nurse/practitioner. The one who saw me was a real misery-guts. I think it would have been too much to expect a smile much less any real compassion. Please, if you care about your loved ones and have any other choice or self-respect, go somewhere else. This is the most red-neck excuse for a hospital I've ever seen and unfortunately endured in my life. Save yourself! This is a hateful place and my heart really goes out to the folks who have to come here and have no option. This is a hell-hole.

Amy Mahlke
Amy Mahlke

1 out of 5 stars

posted 5 months ago

Gateway erroneously sent my fully paid account to a collections agency, after I had verified with their billing staff that my account was up-to-date despite continuing to receive a bill. After being notified that my account was in collections, it took me three full business days to reach an actual human in their billing department to get the situation sorted out. Apparently, they were having phone issues, so when someone would answer, I could hear them, but they couldn't hear me. All but one of them said, "Sorry, I can't hear you. We're having phone problems. Please call back later," and then hung up. One of them rattled off an alternate 800 number that was functional, but did it so quickly I missed it, and then they hung up (number is not listed anywhere on their website, as far as I can tell). I literally tried to reach them over two dozen times over the course of three days. At the end of the third day, I finally called their medical records department in an attempt to reach an actual person. I spoke to a woman who gave me the 800 number for billing, and I was finally able to get in touch with the billing department and determine that my account was in good standing and should never have been sent to collections. Unbelievable, all of it. Barring a life or death situation, I will never use any facility that is affiliated with Gateway.

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