Gateway Regional Medical Center
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feedback about Gateway Regional Medical Center
A close elderly family member went to this ER, barely able to breathe, wheezing so loud it was a respiratory cry for help. She had had a high fever in the night. This family member did not want to go, fearing they would just send her home without care. I am in another State and could not help her, but would have never believed that would be the outcome. I insisted she go to this ER as she has a history of pneumonia and was too weak to drive farther. As she suspected, because of her medical care coverage, they sent her home declaring she had a bad flu. She couldn't even speak to me and went to lie down without care at home. Disgraceful! i called the ER to receive much of the same treatment. there has to be an outcry for this poor community!
I've surprisingly had pretty good experiences here. Most recently, I had an awesome traveling nurse named Michael who really took the extra step with my complete care. They've always been fast with me.
My 1st grandchild was born here on 1/9/2019. I have read previous reviews about this hospital, and I personally have found them unfounded. The people who work here were friendly, helpful, and caring, from the guard at the front desk, to the custodians, the nurses, and the doctors everyone was nice. Good hospital in Granite City for health issues.
Dane Wallace is absolutely the worst type of person so be in charge of supervising any place that serves the public, let alone an emergency room. Just by speaking to him it could not be more clear that he does not have a single care for people and their needs. His staff is even worse. The receptionists and nurses need to work on their social skills and learn how to relay information and be polite. Go to urgent care any time before even thinking about coming to this facility. I WISH I could give zeros stars. I feel sorry for anybody who has no option but to come here.
NOW not only did we have a bad experience yesterday BUT these people are trying to send a bill to my boyfriends insurance when they DIDNT EVEN TREAT HIM, & they did not have good customer service whatsoever. Dane Wallace is a liar and an awful “supervisor” considering he thinks there is no issue with his staff. They are trying to have my boyfriend come in for a “meeting” about what happened even though we already wasted our time trying to give him a chance to clear things up with us yesterday. This whole hospital needs to be shut down and start completely over with all new staff and management. JOKE. Not to mention, he informed us that there is nobody hire up than him, even though that was a lie according to what he had to say today. They will release your medical information without your consent to anyone! Highly considering taking legal action if something isn’t done about this.
I wish I could give less than one star. It has taken me years to get over the abuse and horrors of Kettler. Not only was I wrongly medicated but I was also subject to having my files mixed up and refusal to hear my diagnosis that ended up being false. I was given Geodon 75 milligrams at age 13-14 and the refused to take me off it after my complaints of heavy dizziness, confusion, and nausea.
The sessions with the doctor were not private either, they were held in front of the restrooms where the room had no door and the groups were right outside able to listen in.
They were horrible when giving me my things, I had to wear the same clothes for three days in a row with barely any shampoo or soap to clean myself, let alone the warm water to do so.
This place is at best is a horror movie from my experiences and I am surprised their wards are still open.