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feedback about Genesis Hospital
Overall this hospital is a very good hospital. Like all places they have areas where they can improve, but most staff really make the effort to give you great care.
First came here for the OB/GYN when I was pregnant and then for when I was in labor and gave birth. Nothing but great experiences! Now I’m here with my 11 month old and the staff has been so friendly to my family and my daughter especially!
My husband was just at this facility and the nurse and all the staff were amazing.
Edward C Mullen
On Monday July 1, 2019, at approximately 12:10 pm I visited your emergency department regarding and injury I sustained, it is stressful enough to have to go to the emergency room for treatment, but when you are met with unprofessional and just plain bad behavior by an employee, it makes it unforgettable. Upon entry to your emergency department my wife and I were met by a security guard who directed us to to your visitor detention area for a search, I emptied my pockets and was wanded, a little extreme but acceptable, my wife placed her handbag upon the counter where, without permission the security guard opened the hand bag and began rooting around in it, I asked him to stop and advised him that he was in violation of our civil rights, he stated very aggressively "I am not" and repeated his rooting this time digging deeper into the bag causing the bag to jerk from side to side showing how aggressive he was rooting, I asked the guard once again to stop and advised him that he was in violation of out 4th amendment rights, he then glared at me in a threatening manner and continued rooting, i then took the bag from him and gave it back to my wife, The guard stated " I can search it and I will". My wife and i then proceeded to the registration desk, as we were walking to the desk he stated several inaudible things, but i was able to hear you can go back to your car, i ignored his unprofessional behavior and registered to be seen, after i registered the guard went to the registration desk and asked the clerk for what i assume my information, shortly there after several other guards emerged and congregated around the detention/check in area. They took turns looking over to my wife and i in a provoking manner, at one point i overheard one guard state," there are four of us and only one of him," I feel that they were attempting to provoke a confrontation with me and my wife. This activity continued until i was called back, approximately two hours.
This is by far the worst treatment I have endured in a public facility, and these actions will not go unreported. I would advise you as an administrator to review the U.S. Constitutions 4th amendment, protecting U.S. Citizens from such bad behavior.
I sat in there for 4-5 hours last night with an IV in my arm I jist had a major surgery 11 days ago an I'm having trouble with my stomach an they just left me sit in pain for hours i was in tears...then when i asked how long it was gonna be bc i hurt ao bad plus have 2 kids one that i needed ro put on the bus an one that wouldn't sleep all day after I've been up all night an they told me there was 2 people ahead of me then after 10 more people gor called back i just left an now I'm at home in pain again!! I'd rather drive an hour away just to get seen for a cold then to go to this hospital!!