George L Mee Memorial Hospital

Due to unforeseen events and inability to drive to San Jose to the nearest Kaiser, I came to Mee Memorial after they declined to see my toddler at the urgent care. I arrived at approximately 1500 with a toddler who had a cough and ear infection. Not being a life threatening situation, we sat in the waiting area for nearly 2 hours before being called in. We had 1 person in front of us in line and no immediate emergencies arriving to the ER. We were finally called back in only after your staff noticed that my daughter had experienced several episodes of emesis while in the waiting room. The nurse ensured me that she was properly hydrated before walking out. We waited more than an hour for the Doctor (who was sitting in the nurses station, documenting and conversing with the nurses the whole time) to come assess my daughter. It took less than 10 minutes for him to make a diagnosis and inform me what medication he would be prescribing and what x-ray needed to be completed. We received the medication and breathing treatment rather promptly however; after the breathing treatment was completed, we did not have one single medical staff member come by and inform us what the next step was. No nurse came by to ask how my daughter was doing, take vitals, or to inform us what we were waiting on. By the time 1930 rolled around, Ricardo in admissions came by for me to sign discharge paperwork. I asked that he please find out what the hold up for us was when I overheard the nurses state "the Doctor hasn't even put in the order for the x-ray yet" (Please note that he had assessed her nearly an hour prior to this). I had 2 other children waiting for me at home and had been waiting nearly 5 hours with a sick toddler who looked like she was on the verge of passing out. Although I am very grateful that my daughter was seen and treated, I am disappointed with the lack of patient care and lack of privacy. As we sat waiting, I not only heard your nursing staff speak poorly of the previous patient, I watched as they all gathered together speaking of a 20% coupon for online shopping that seemed to be more of a priority to them than to check in occasionally on their patients. Working in the medical field myself, I understand the importance of providing quality patient care while adhering to privacy policies. Although I will not be utilizing your ER services in the future, I would highly recommend that your staff be more mindful of what information is being said out loud about patients before your hospital is hit with a HIPAA violation. I would like to give credit to the male PM nurse (Jeff?) who came in and got right to work to ensure that we received what we needed and to the X-ray technician who arrived in a matter of minutes after receiving the Doctors orders.

Love it here went there two times in a row last year because I was constipated but came at like 5 or 6pm and left like at 11:30 or so but the wait was worth it!👌😉🚽

Privacy, anyone!? Not here, staff talks about patients while they're waiting for the doctor!

However, the doctor himself, was very knowledgeable and I'm HOPING his dx is correct... if so, I'll raise it to a four.

Don't like it at all cause today they refuse to give services to my diabetic daughter plus she has anxiety and autism I don't like that hospital at all I had a bad experience with it 10years ago they didn't even check me I went to to natividad and I had surgery I had a blood cloth

Michelle was the rudest person I've ever talked to from anytime of hospital or clinic. I was asking questions about trying to get my fiancee inhaler refilled and was promptly called an ass for it. Very rude front desk was of more assistance and very polite though. The bright spot of that hospital they are.