George Washington Univ Hospital
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900 23RD ST NW, WASHINGTON, DC 20037 USA

Address

900 23RD ST NW, WASHINGTON, DC 20037 USA

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Phone

(202) 716-4605

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Consumer feedback about George Washington Univ Hospital

Cine philia
Cine philia

2 out of 5 stars

posted 3 days ago

My mother was admitted to the ICU and everything was really good until she was moved to the 5th floor. I went to visit her and one particular nurse was very cold, like it was just a desk job and they weren't even dealing with human beings. The nurse asked who I was but did not once introduced herself or the two or three other nurses that were with her. I understand it's a teaching hospital but the human connection needs to be taught as well. Also, introducing the students, letting the patients know they are there to observe, and asking the patients for permission would go a long way. Not everyone feels comfortable with random people especially if they're just standing there.

My mother could barely walk from her bed to the bathroom which was about six to eight feet away without getting short of breath and the next day I was told that she would be discharged. I explained my concern and was told that those were the doctors orders depending on another test. Why they didn't do the test before calling me, I'll never know but they told me, the same exact thing I was telling them the entire time, she was not well enough to go home. I understand at the end of the day its a business but they'll save themselves a lot of complaints if they had more compassion and at least a smile on their faces. I walk down the halls of the hospital and no greetings or hospitality, I have a friendlier time with the other visitors.

The one good person was the respiratory therapist named Pam, she was fantastic aside from that it was terrible. My mother pressed the help button the get assistance to the restroom because she was hooked up to a machine and was told to call her nurse which she could barely do, good thing I was there to help her. If I wasn't there I would have thought my mother was exaggerating. Even the doctor seemed disingenuous.

You can obviously tell the people who are there for a paycheck instead of having a passion for it and it shows. I completely agree with the rating.

Kaylee Buchholtz
Kaylee Buchholtz

1 out of 5 stars

posted 3 days ago

One star is too generous for this place.

Early last November I was drugged at a bar. I woke up at this hospital a few hours later.

There are a lot of things I remember about that night- and a lot of things I don't.

There are moments- collapsing on the bathroom floor, my best friend screaming at me not to do this, to please get up. Cold and concrete. Her voice in the ambulance. Not being able to speak or open my eyes but trying desperately to move my fingers when they asked her my address.

But I remember the hospital vividly.

I remember waking up to bright lights on a gurney in the hallway. I remember nurses and hospital gowns and monitors. I remember my friend shaking me awake telling me to demand a drug test as they pushed my only support out into the waiting room.

I remember being confused, then mortified, then violated. I started screaming for a drug test. I want a drug test. I need a drug test. Give me the drug test.

They told me I was just drunk. They told me I couldn't handle myself. They told me I was irresponsible and an alcoholic and to seek help. They told me they don't do drug tests.

At the hospital.

They acted like they knew my body and myself better than me. They saw a passed out girl and deemed me the irresponsible one and refused to listen as I begged, my friend begged, and my parents who were halfway across the country begged for me to take a drug test.

Instead of listening, they force fed me crackers and ginger ale and I nearly vomited. I cried and they lectured me about my drinking problem.

I was numb in the cab home, barefoot, wearing a hospital gift shop sweatshirt with my phone, my purse, and my keys in a plastic bag, ruined by vomit. I collapsed as soon as I was inside- a sobbing, screaming disaster clutching my dog as I lost my mind on my apartment floor.

I won't describe everything that followed but I found a lab that was able to run tests on my hair confirming what I already knew.

I'd been drugged. Someone had slipped me muscle relaxants. And instead of this hospital helping me they blamed me, they shamed me, and they traumatized me.

The events of that night did irreparable damage. But beyond the initial trauma done to my body lies the secondary but no less devastating trauma of reaching out for help and not being believed. Of being told by an institution that I should be able to trust that not only did they not believe me but that it was my fault.

This is a university hospital. The amount of students who over-indulge must be high- I wonder how many of them are treated with as much disdain even if the underlying cause is something else entirely.

If you care about yourself, if you care about your friends, if you care about your family- go somewhere else. Because this hospital does not care about you.

jack blue
jack blue

1 out of 5 stars

posted 3 months ago

The ER staff fails to take a requisite history before administering care. The environment is tantamount to a torture chamber rather than an emergency room. It is very apparent that this is a "teaching hospital". I also found the "young doctors" to be cocky. I recommend visiting providence hospital for emergency care. Much service, DEFINITELY more compassion/empathy and a more calming environment. Good luck!!!

Dieuwke Zolas
Dieuwke Zolas

1 out of 5 stars

posted 1 month ago

If you have a Living Will and feel strongly the hospital follows your wishes, DO NOT check into George Washington Hospital as a patient.
Our family member stated 7 times on her Living Will the desire to die and to provide Comfort Care only. The Neurology medical team did everything to keep her alive. It took multiple phone calls and visits to finally have all the supportive care turned of. Pain and anti-anxiety medications were never provided even with the family requesting this multiple times.
The nursing care was poor finding our family member's paralyzed arm tucked under her body, mouth care non existing, tongue was so dry it could break, oxygen running at high level without humidification.
The discharge planning for Hospice patient was disorganized and a nightmare to deal with for the family.

ThatGirl Jane
ThatGirl Jane

1 out of 5 stars

posted 2 months ago

This hospital has gone downhill faster than a skier on a ski slope. The Pulmonary Department works like a car repairman that keeps you coming back. You have an initial consultation $25, then a test $25 on parking and gas, then a follow up from the test $25 plus $15 on parking, then another test, $25 + parking, and then a final visit $25 + parking, and then you still don't get the equipment you need for another week or so, even if they say it's urgent for you to get the equipment, they would rather you keep visiting them paying money because they know you really won't need them anymore after you get your equipment. Oh, I should also mention the appointments are far apart, meaning you have to wait weeks for follow up appts. Oh yeah, if you work like I do, that's also time off work every month.

While everyone is polite and friendly, just be prepared to hurt.

Quick update: I never heard back. Even wrote a letter and nobody called me. There responses here are automated because nobody there really cares.