Glenwood Regional Medical Center
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feedback about Glenwood Regional Medical Center
Billing is a nightmare. When you call you are talking to someone overseas. This person kept asking to speak to the patient even though I explained she is deceased. When I said we are having a communication issue, may I speak with someone else, THEY HUNG UP ON ME!. I have 2 different statements with different account numbers, same date of service, same amount on statements. Both of the statements are incorrect.One that came from Pennsylvania and one that came from Utah, I also was referred to another phone number for Stewart Health Care, they are in Texas. So that is three different contacts, with three different phone numbers. With all of these different entities involved no wonder that the billing is a mess. I have talked to numerous people in the last 2 months and still cannot get anyone to help me. In the past I have also been billed 3 times for the same service code, on the same day, for the same amount, this all was on one statement!
My husband was admitted to Glenwood on 7-19-2019 the worst nights we have ever spent in a hospital it was like 85 degrees in there the staff were all sweaty their hair and clothes stuck to them. I had to go get a box fan to stay half way cool. Nobody should have to pay the huge bucks we pay to stay in one of your rooms and have to burn up. We will not ever come back here in the summertime again. Our service was excellent but they deserve hazard pay for having to work in these conditions. I had to go sit in my truck to cool off. The least you could do is furnish people with fans. I bet we don’t get anything knocked off our bill for our unpleasant accommodation at your establishment.I hope and pray we get to go home today.
This has always been my hospital of choice. However, when I stayed last month for six days, there was a difference. The rooms were not as clean and bed linens weren’t changed unless specifically requested, but the nursing staff was AMAZING. All of them. But special thanks to Patriana (I hope I’m spelling that right) and Monica Tabi (spelling). They just were like family to me. I had some trouble getting medical records in a timely basis, but it was resolved.
Your brother has emergency open heart surgery, You grab a flight from Texas when you arrive you expect to be able to visit, you call in and ask and told “NO” by a nurse “you have to wait till 8:30pm.”
Do you know your own professional organization stance on ICU visitation. Well I do as a nurse. See position statement below from the American Association of Critical Care Nurses. So glad I moved away from this primitive hospital and into the real world of healthcare. This place is terrible.
Evidence shows that the unrestricted presence and participation of a support person (ie, family as defined by the patient) can improve the safety of care and enhance patient and family satisfaction. This is especially true in the intensive care unit (ICU), where the patients are usually intubated and cannot speak for themselves. Unrestricted visitation from such a support person can improve communication, facilitate a better understanding of the patient, advance patient- and family-centered care, and enhance staff satisfaction. Unrestricted presence of a support person can improve communication, facilitate a better understanding of the patient, advance patient-and family-centered care, and enhance staff satisfaction.
Been here since Friday, not once have they started visiting on time, always 30-40 min late.
I went to emergency room for pain because of a cest on my tailbone ,I wanted to be cut Dr Congtang told me that he wasn't going to do anything about it because it was not a life or death emergency ,I can't hardly sit down ,Dr keep saying that he is not going to do anything because not life or death this is not the first time I have had to have this done ,I have never been refused treatment for this or any other don't understand what the problem was I have insurance Dr was very rude and did not listen to a word I said ,so now I will have to go to Lincoln General in Ruston where there will not be any of this ,will not be back Front desk was awesome and nurses ,nurse in room looked shocked about his decision but she knew her role at hospital I think I should have ask to see different doc but it was 12:30 am and didn't know if this was how this hospital is being run or what