Glenwood Regional Medical Center
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feedback about Glenwood Regional Medical Center
The Cardiology floor is amazing! Thank You! My Dad is there getting excellent care.- after 15 days my Dad is home! He had quintuple bypass surgery and Carotid Artery Surgery. Dr.Donias,the nurses,and the housekeeping were so good to him. We are thankful to have him home.
If I could give this hospital zero stars I would. This place is a train wreck. As a nurse who has worked in a hospital, I know how quality healthcare is supposed to go. First of all my experience in the ER went well. I was transferred her via EMS from Ruston and was in excruciating pain. I was seen immediately, the MD ordered meds right then and was helped as much as they could with the severe pain and was admitted to a room within a few hours. That’s when everything went downhill. The ortho floor is an absolute joke. The nurses are the most rude, unsympathetic people I’ve ever met. I had someone stay with me 24/7 and do everything for me because I was unable to walk and all I asked them for was medication when I needed it and every single time it took over an hour and sometimes more than that. You’d think on a ortho floor they would be used to being on top of giving pain medicine because ortho patients are usually in significant pain if they’re bad off enough to be admitted but they do not care. They tried to do an MRI 3 times before sedating me even though I told them each time I would need to be sedated due to the amount of pain I was in I would not be able to tolerate it. Sure enough it took complete anesthesia the 3rd time but they do not listen to the patient. Then the nurse tells me at one point she’s not bringing my meds bc “there was nothing on my MRI” while I was screaming in pain. Then my physician comes to talk to me and tells me there is significant findings on MRI and ordered more meds. The nurses here act as though they are the physician and do not want to give medication that is ordered by the doctor. In the 16 days here, I’ve had 2 nurses actually perform a physical assessment, which is supposed to be done at the beginning of every shift. They do not do rounding as they are supposed to do. I have a midline placed and went 2 weeks before they changed the dressing, which is a huge risk for infection. My family had to empty my catheter. Which leaked and I was unaware of how bad since I couldn’t move and since the nurses don’t do assessments they never noticed, so I sat in urine for 3 days and had skin breakdown (I am a young otherwise healthy adult in my 20s so my skin was otherwise fine before this). And god forbid you ask for anything around shift change bc you’ll wait 2+ hours. They have cameras in regular rooms and do not get your consent to watch you in your room which if you walk by the nurses station you can see the monitor, so if you’re undressing in your room- anyone walking by can see which is a HUGE HIPPA violation. Also had a pretty important test delayed AGAIN bc I asked the nurse to arrange anesthesia which she did not do therefore the test got delayed by a WEEK. All it would’ve took was one phone call but they’re too lazy to even do that. I’ve had nurses lie to me about calling the MD. The only good thing about this place has been my physician, he’s been wonderful and caring and actually acted like he wanted to get to the bottom of what’s going on. But unfortunately the MD can’t stay at the hospital around the clock and you have to rely on this majorly subpar nursing care. Thank God I had family stay with me around the clock because otherwise I would’ve laid in this bed and probably had a whole host of complications. Bottom line, bypass this place and go to St Francis if you have any kind of orthopedic injury.
I was admitted 5/25/18 and quickly seen by doctor in the ER. Every procedure was explained and the staff could not have been nicer. Great hospital.
My wife took an ambulance ride to the e.r. for her ankle being pretty much snapped in half. Two broken bones and a dislocation. Which took surgery 15 screws and two plates to fix. Well Glenwood wasn't on diversion, yet when they rolled her in they didn't even look at her and just told the ambulance drivers to put her out front. When i walked in and saw my wife crying and in severe pain i asked what was going on. She said take her to St. Francis. I went to the nurse who didn't even take the time to look at her ankle and sent her out front why she wasn't being taken back. He told me just because you use the ambulance as a taxi service doesn't mean you get seen before other people. Well it didn't go well after that and i ended up picking my wife up out her wheelchair and taking her to St. Francis where they treated her immediately and with 0 problems. I've heard to many horror stories about this place and neither me or my family will ever be back.
THEY WILL CHARGE YOU EXTRA . This is not the one i went to , but it was by one of the dr.Glenwood represents. When I was at the doctor's office, I paid everything from the visit to the shot and they told me that was it I paid everything. 2 weeks later I get another bill of an amount unknown, Called to investigate they are slow to reply back. After 3 weeks replied back and told me they will take care of it, 2 weeks later I received the same bill again and I did not hear back from anyone who was supposedly taken care of this. I just went ahead and paid it, I don't want my credit to be messed up because of $56 they want extra. they even opened ER1 ticket in the past. when I called the operator and the person who took my payment was not interested solving the problem, they just want in my payment. so if you visit one of their location expect unknown bill, that they will not take care of no matter how nice they sound over the phone.