First off, Morgan is patient and answered multiple questions I had even though I had to repeat a few.
I just moved into my own place recently, I don't have much experience with bills and the process of it. I am switching to a new health provider at the end of this month and wanted to follow up as to why I have not received it in the mail yet. She explained to me that they first have to send it to the provider and also the finalized cost. They are currently pending their response and should send a copy soon.
Additionally, she let me know that my insurance already has the information so it will be taken care of. She shared with me that the process can be a bit tricky if it does not go through in time and some people have to pay out of pocket and to get reimbursement after may take long.
I've read these reviews after my visit and was shocked & even scared. Maybe there are a lot of things that we are unaware of that we don't fully understand. However, I could not shake off the fact that those I have encountered directly are kind, thoughtful and truly genuinely concerned for my well being. That to me is the most important especially when I'm in such a vunerable state. I want to be able to trust who's taking care of me and I feel this way here.
It was a very emotional experience for me because I felt the need to go to the hospital after falling off a bike. I felt silly for going in for something so minor, but was in so much pain. I was blown away of how well I was treated, I am very grateful to have stumbled to this emergency room. Thank you! 🤗