I came into the emergency room with a fractured hand, they put me in the waiting room for over 10 hours. No exaggeration.. I couldn't believe this. I read on their computer that they put hand pain in. But I told them I was in A LOT of pain. And I also told them my hand was broken. But because I wasn't hysterical, I'm guessing they thought I was lying. Once I got to the back, one of the same guys that admitted me after shift change was the same guy that had to get the equipment for my cast. I'm sure he felt silly to see my hand was in fact actually broken. This was a TERRIBLE EXPERIENCE.
Awful! I hate wasting a perfectly good star on this place.
I waited 11 hours for an exam room and another 2 1/2 hours to see a doctor. Waiting room is full of homeless people and Atlanta’s less-fortunate. It’s loud and unruly. That said, the staff is courteous and tried their best to accommodate. I’ll be staying clear of Grady in the future. A truly awful experience. NEVER again!
My nephew was life flighted to the hospital and was in the trauma unit for a day and a half till he had surgery. The staff was great except for security in the ER. There was no where for me and my husband to sit so my husband and I sit on a round end table, security said we could not sit there so we stood against the wall and not in anyone's way. A little while later the lady at the information desk said security said we could stand where we were and if we didn't move we were going to be escorted from the building. God bless the lady from the information desk, she found our family a room to stay in. Nothing against the homeless but, how can they take many of the seats in the ER waiting area and we are there with our family and we get treated in such a way. Just not right.
All of the staff were great but I wanted to highlight Nurse Genie. I have never experienced such exceptional service. Thank you Nurse Genie for helping my daughter, wife and myself feel at ease as we went through our traumatic experience after my daughter’s car accident. You had kind and warm reassuring words, promptness and you keeping us informed help us emencely. The service here was exceptional. The staff was there within second after buzzing the nurse.
WORST HOSPITAL EVER! WOULD NOT TAKE MY DOG THERE. WAITING ROOM FULL OF HOMELESS PEOPLE. WE WERE FROM OUT OF TOWN AND DID NOT KNOW BETTER! ENDED UP LEAVING TO GO TO ANOTHER HOSPITAL.