Grandview Hospital &Amp; Medical Center
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feedback about Grandview Hospital &Amp; Medical Center
I took my grandfather to Grandview Medical Center due to his severe weakness and other illnesses he had been dealing with for a long time. My grandfather is a man who hates to be seen when he thinks unnecessary, but was so sick that he asked to be seen. As we entered the emergency room, we had a triage nurse who was so unkind and unpleasant. She could not take the time to look my grandfather in the eyes and use a pleasant tone. We waited 4 hours in the emergency room and then were placed into a room in the emergency room. The first doctor and nurses were great, taking the time to show that they cared. We even had a medical student who had the most amazing beside manner. Then we had a physician, Paul Zych MD, who was absolutely the most disrespectful and unprofessional health care professional I have ever encountered. He spoke impatiently and rudely to my grandfather and myself. He did not introduce himself or what title he was. When getting answers from my grandfather he interrupted often, was not gentle, and did not have a therapeutic approach what so ever. His attitude towards finding out what was happening with my grandfather was so negative and it made our family feel as though we were not important and a bother. As soon as he left, my grandfather felt discouraged to seek any more help. Please remember that although it may be a regular work day for you, your patient's have so much going on. This is the same day my grandfather was grieving the anniversary of my grandmother's death. My grandfather also has so much pain form conditions due to his time serving in the Marines during the Vietnam War. All veterans should deserve higher respect than what was given. You never truly know what people are going through. No matter how many hours a shift may be or how many days a week you work, patient care and patient advocacy should always trump everything. We were very upset with this emergency visit. My family would like to extend our thanks to the incredible staff that was very therapeutic at the time, regardless of the negatives.
I've had two experiences with this medical facility. The first one was less than satisfactory when a head nurse in the ER was very rudetor my mother and refused to listen to my son concerning his condition. I'm now still waiting from about 4am this morning for them to place my son into a room. It's 1030am. Erstaff doesn't respond to alarms in a timely manner. There needs to be improvement in many areas.
The most caring nurses. Brittany is the most genuine nurse on the unit. Highly recommend.
The medical staff at Grandview Medical Center treated me with kindness and compassion from the moment I entered the facility. Being an uninsured patient, I was treated just as well if not better than a person of wealth and means. I actually felt that they were dedicated to their profession and worked hard in getting me back to good health. I know that my not having insurance is going to be a financial burden on my personal finances, however I want to repay Kettering Health Network for making me feel that my health mattered insurance or not. Thank you Grandview Medical Center Staff.
BRAD WRIGHT DAYTON OHIO
I took my father to the ER by ambulance, they was very professional and got him in also was able to help us in a timely manner, I was very happy and recommend them to other as long as you don't need a nerologisit my dad's previous visit he needed to be recommend to KHN for spinal surgery and so forth regarding is nerological issues..