Great Bend Regional Hospital
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feedback about Great Bend Regional Hospital
Good luck if you have to take a loved one, or yourself, to ER at GBRH. Had my Dad there first of week, was in ER 7 long hours. Had long periods of no interaction, having to seek help repeatedly. Could hear ER staff laughing, joking around, definitely NOT a professional atmosphere. He was hospitalized 2 nights, left there with NO improvement. Susan Colglazier was a God send assisting us with in home health care for my dad. Today, 2-3-19, dad back in ER at urging of family members, arrived and saw 3 nurses, in an out. They promised a provider would arrive to see dad. They disappeared, I sought them out 3 times, told them Dad ready to go. She begged us to wait 15 more minutes, that turned into 30, 45, 60. Dad wanted to leave, had home health coming in morning. We left, over 2 hours, NEVER saw an actual provider. KU MED CENTER, we hoped for great things in our community with your arrival. Hope you are sending in help!!!!!
Took my small child to the ER one night. They were very rushed. Was in and back home within an hour. Wanted test ran on her and told them I wanted said tests done, dr ignored my requests and sent us on our way. I took my child to ST. Rose two days later, they ran 3 tests on my child and came back positve for two of them. One of them that was positve was the test I requested from Regional. I will not take another person there or myself again if I am able to help it. They sure want your money but they don't wanna do any of the work required to make that money.
Had a knee replaced there. All the staff was professional, curtious and well trained
My daughter recently had ACL repair surgery. The hospital experience was good, other than the fact that she felt like they rushed her out the door while she was still barely awake. We have good insurance. Statement date was 6-28. Received bill on 7-9 for deductible and co-insurance. Due date: 7-19. Only 10 days to pay or it’s late. I don’t think 30 days would be too much to ask. Basically, the bill for the deductible & co-insurance is due on receipt, and they give you a week and 3 days to mail it back. If print date was 6-28, I am not sure why the bill took 11 days to reach me by USPS sixty miles away. There was no postmark on the envelope. They do offer a 15% discount if you pay in full. That’s good. Fortunately, I can take care of this on quick turn around, however it really annoys me they don’t give a standard 30 day window. I get the vibe that all they care about is getting the money in the door and not the people. It’s all about the Benjamins. We came from an hour away to try this hospital. My advice: Try to make sure patients/family feel like you care about them more than the cash. Consider giving folks 30 day terms. I also would like an itemized bill. No email addresses available on website. Phone numbers go to voicemail. Would be nice to be able to talk with a real person. If the itemized bill takes 11 days to arrive like the first statement I will lose my prompt pay discount, and have no time to review. They refuse to email anything. There is no transparency in the billing. I get itemized bills everywhere else, why is it so hard at a hospital?
Staff is super slow in the emergency room. They have you waiting for so long before anyone comes to assist you. Every time I’ve gone in there they always take a long time. Had to walk out because we were getting NO help. Figured they’d improve since University of Kansas owns the hospital now but it’s just as slow as before.