Great Plains Health

I cannot thank Whitney RN progressive care and Andy RT for the fabulous care they took of my Dad. Whitney was wonderful! She took time out of her busy schedule answering family questions and worked with others to make sure Dad went home with everything he needed for success. Andy spent TWO HOURS providing valuable COPD education!! You both are absolutely awesome!! I'm grateful for you both. GOD bless you guys and the wonderful work you do.

I was recently emitted into this hospital about a month ago for a car accident on the interstate. I was given a male doctor with a bald head and a messy beard. Not that it matters what he looks like, but I just want to be sure you know who I’m talking about. He treated me terribly like I was a hassle rather than someone who was in distress. He also Asked me passive aggressive questions, and was trying to make me feel stupid about the accident I was involved in, when it wasn’t even my fault. Overall, the only nice people were the lovely nurses making up for catastrophic belligerence displayed by the careless doctor. I hope that doctor gets to read this, and decides to bring a different attitude to work.

I would love to leave more stars for the support staff, but our experience at GPH was ruined by a terrible anesthesiologist.

Our experience coming over for emergency surgery to the main GPH complex from the amazing Orthopedics office was quite a shock. Our son needed emergency surgery on his finger to remove a foreign body. Due to the nature of this surgery and the fact he had eaten just a few hours before, it was recommended by our surgeon that local anesthesia would be sufficient, and was also in mutual agreement by the younger and awesome Male (who may have been a resident anesthesiologist of sort or nurse...not sure) that if my son, age 9, had anxiety they would offer him a mild oral sedative to relax him during the procedure and to help endure the painful shots into his finger...he's 9, he's scared, and he'll be awake. Yes, he needed a mild sedative.

They made it very clear they wanted him to feel safe and comfortable. The surgeon felt it was too risky to do general anesthesia with food in his stomach. And being a fairly minor surgery, local anesthesia would be fine in this situation. In agreement, the younger Male went to prepare the oral sedative to give my son before surgery. Meanwhile, Naomi Mathews, MD, the anesthesiologist comes in on call. This is around 6pm. She appeared to be rather inconvenienced by my son's situation and treated everyone like they were beneath her. Rude. Conceited. Poor manners. After hearing the surgery plan, she insisted they do a general anesthesia, even after she knew my son had a meal just a few hours prior. She rudely barked what should be done. It appeared she was angered by the males making decisions and wanted to make a point that she called the shots. No listening, no communication, no conversations were had. So, My husband and I refused to let them give our son the general anesthesia, after all of the advice from our surgeon and the younger Male (who my son just loved). Our refusal clearly angered Mathews. Money out of her pocket or power-tripping? Who knows! When the younger Male arrived with the dose of pink oral sedative, she smirked and said "if he isn't doing general anesthesia, he will not get that." As if it was my 9 year old son's punishment to not be allowed this medicine. It appeared that if she didn't get her way
my son was to suffer from our decision as parents. So, my son took the painful shots deep in his finger with just the kind assurance from the younger Male, and also by the surgeon who offered my son his phone to watch a movie...to keep his mind calm. (These two are amazing people.)

Unfortunately, Mathews has the bedside manner of an old wet dishrag: Useless and putrid. Putting a child through unnecessary anxiety in the scariest situation he's ever been in is just pure evil. Naomi, if God has blessed you with any children, I hope they never get the same, ugly treatment you so easily bestowed upon our son in his weakest moment. And to the people who work with Naomi, God Bless you for putting up with that toxic behavior. You people deserve better leadership.

I am really glad this hospital is here. All I had to do this time, was get some blood work done, and I must say it wasn't a big deal or a bad experience at all, due to the caring and supportive staff.

Although I would love to leave more stars because my husbands night nurse was amazing... I wasnt impressed with the doctor at all. I dont think we saw her one time...to discharge my husband she literally called the nurse on a phone and had her put her on speaker. I've never heard oe seen this done before. I was appalled.