Guadalupe County Hospital
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feedback about Guadalupe County Hospital
Very very rude on the phone, no manners or etiquette. Guess they don't teach them respect in those small towns, I would definitely suggest taking more training on simple respect and manners, especially represent something as prestigious as a hospital.
Walked in on Saturday morning, very ill from a bad case of food poisoning. The people employed there are a true asset to their profession. I was fortunate to have stopped there, as I travel across the states. God bless them.
Awesome facility and staff..... we were traveling home from Grand Canyon. Stopped in Santa Rosa to see the Blue Hole and dislocated my shoulder, this was nearest hospital. They were very attentive and explained what they were going to do to put it back in place. We were back on the road in less than three hours.
PS - take caution steps at Blue Hole are very slippery!!!
While traveling on Interstate Route 40 one of our party experienced severe pain in the foot. Medical assistance was determined necessary and Guadalupe County Hospital was found to be within several miles of our lodging. Arriving at the facility about 0600 on February 29, 2016, we were immediately impressed with the competence, compassion, concern and professionalism of the staff who mobilized to address our need.
The triage nurse/technician and administrative staff made our party comfortable, put them into an exam room and got the information, vital signs, reviewed it, then went out to speak with the nurse practitioner. They returned with a few more questions and a short time later the nurse practitioner came in and performed a very detailed interview supplemented with tactile examination of the area of concern. A hypothesis was provided of the diagnosis with a request for an X-ray to both confirm the hypothesis and to rule out the other possibility - broken bones. This was agreed to. The X-ray was ordered, taken, read, and the results provided very efficiently and promptly.
By 0830 the care had been provided with no batteries of random tests but with excellent diagnostic effort, detailed interview, and one simple X-ray to confirm the hypothesized diagnosis. Our party had a prescription, follow up care instructions, dietary recommendations, a wrap had been placed on the area of pain to mitigate same and we were on the road again.
We are grateful for the quality of care received at the Guadalupe County Hospital. It was a pleasure to see a careful and detailed examination used for diagnosis rather than batteries of tests and other very expensive diagnostic tools which may or may not be necessary.
It was also interesting to note that the Guadalupe County Hospital has a helipad just off the ambulance entrance where patients in need of Trauma Center Rated facilities can be stabilized and air lifted to regional Trauma Centers efficiently. This is a welcome service to users of the national highway transportation system but it is a very beneficial facility for local residents.
Thank you to the management, local government, and especially to the staff who responded to us, for the facility and the medical care you have provided. It is truly appreciated.
Michael Pavelek II (EMT # 12199)
Slippery Rock, PA
Great staff n doctors they all knew their job well. I came in with kidney stones they fixed me up good. Can't complain at all. Oh and the girls working here are gorgeous almost wanna go back just to see them lol