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feedback about Hackensack-Umc Mountainside
Best nurses and nurse assistants. So loving, caring and kind. I almost want to go back. :) Just kidding but I had a great hospital stay. Thanks to all, cant remember all the names but Elizabeth, Lorena, thanks for being so nice to me.
I accompanied my son here recently. Front desk staff was professional and courteous. Surprisingly most of the staff we encountered after this point were uncaring and rude. Triage nurse gave curt, mean-spirited directives during intake that bordered on dehumanizing. The PA who gave treatment entered our room with a brusque attitude at first and only softened when I advocated eloquently on my son's behalf. The nurse who administered care applied a stinging ointment with rough and harsh motions, causing my son great pain and never apologized or tried to minimize the pain. It was shocking. It was as if she couldn't imagine the young man was capable of feeling pain. If my son - a 22 year-old biracial man had been alone I believe he would have been demeaned and received marginal care from the moment after he was checked in. There were only a handful of people in the ER and we were seen right away so this was not a harried bunch of practitioners, they were unprofessional, unfriendly and uncaring. New leadership (and staff)? is warranted in this ER.
The ER triage is terrible. When I got called into the office before we got sent to a room. I was at the door and one of the nurses had walked out. The Dr or nurse was rude (her name starts with and “A” cannot remember) didn’t know I was standing behind her and made a comment “oh coughing and shortness of breath at 9 months? Yeah right are you serious?.
Who works in the medical career and treats patients like that?
Then the nurse who opened the door had walked back in snatched the stroller from me and tried to get MY child out after I said to hold on and I’ll do it, and she continued doing it. Never in my life have I felt bad about coming to an ER or a damn hospital also being called a liar. I came one time with my baby and it was a great experience, after today’s visit I don’t know about coming back.
I have only ever received excellent care at Mountainside Hospital. The wait times are not terribly long and they are very thorough.
This place is the worst. I went to the emergency room and received sutures for a hand laceration. I was advised that I could return to the ER in one week for FOLLOW UP care to have the sutures removed, so I did just that. A few weeks later, I was mailed copay charges for for 2 separate ER visits. I called to explain that the first visit was ER and that the second was follow-up care, and that the copays should not be the same. I was transferred about 5 separate times before speaking to someone who was actually competent. That person was ultimately no help, informing me there was nothing that could be done, and that I would be held fully liable for both charges. I felt that it was an underhanded and deceitful move on the part of the hospital staff encouraging me to return for "follow up "care when they knew I would be charged another expensive copay for an emergency room visit. Horrible experience, and I won't be returning. I recommend seeking medical care elsewhere.