Good Morning Mr. David Smalls:
My name is Danny Toliver, I am writing this letter impart because my wife is Kidney Transplant patient at this hospital, in my opinion this was a premier transplant hospital until 80% of the former transplant staff left the hospital.
You now have most of your line workers under “Fran” the director/supervisor whatever her title is. The sad part about this issue is that many of her line workers don’t even know what her title is and that is a damn shame and it places transplant consumers in a precarious situation or disadvantage when trying to reach out to managers about complaints within the transplant department.
Mr. Davis, I am appalled that many of your line workers within the transplant department have attitudes towards the consumers, when asking questions they have attitudes or become defensive towards consumers, some of the nurses have attitudes and when requesting transplant medication refills, consumers don’t have a dedicated nurse to authorize script refills, so you have a clerk, who passes on the refill request to the physician which could take days to refill, which I find very concerning, especially when you’re dealing with transplant medications.
Transplant consumers are frustrated with changes within your health system, which have made it difficult or impossible for transplant consumers to keep their scheduled appointments on time because of new procedures. We have waited in the admissions office over 30-40 minutes just to get registered for blood work and then have to sit upstairs inside the lab office another 20-30 minutes depending on the volume, usually all the transplant consumers appointments are the same time n the morning from 9:00-11:00am and that creates a bottleneck situation and after blood work, we all have to head over to the transplant office and wait again because the lab was backed up for results.
Mr. Davis, you may say it’s a different transition and that may be true, but you have the same line workers in place and that’s very sad because most of them don’t even wont to come to work by the look on their faces because the fear the unknow “being laid off”… Now we as the consumers have more stress because the employees are stressed. Also could you please fix your billing department, I have never seen so much incompetence and they never return your telephone call to straighten you a bill that was sent out late, but they will send us to a collection agency ASAP even when it is there fault.
Mr. Davis, things need to change or a lot of consumers are going to die at the hands of your employees making costly mistakes.
I would like to discuss this further or meet with you, if you have time to meet me?
Danny Toliver, PhD, MHA, MBA
Note: Why Do You Have A Director Of Patient Care AKA Patient Advocacy With An Attitude???? I would like to know???? Aren’t they supposed to be a buffer between the hospital and you????I am just saying…..