Hamilton Medical Center
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I’ve had some really bad experiences with this hospital, especially the emergency room. However, today changed my view on that. I’ve been having severe stomach pain for about 4-6 months. It’s been difficult to function. Well, tonight I came in and saw Dr. Terrence Duffy. He disagreed with what I thought I had(politely) and correctly diagnosed me. I don’t have any pain tonight. I’m looking forward to healing. Hospitals are expensive and the waits suck, but I’m thankful for a correct diagnosis and good Dr.’s. My nurses Gabe and Alanna were very helpful as well. Thanks guys.
The only problem today is the lady setting at the front desk in the ER. My husband was brought in by ambulance & I came in my car. Well I got there & that lady was playing on her cell phone. I asked where my husband was she looked &said he isn't in a room yet. I will let you know when they get him in a room. I sat down & waited & waited &waited finally had to go back up to the desk cause I could see her playing on her phone so I asked again surely they have him in a room by now can you check again. Her reply was oh I forgot to keep check. Yes he is in room --. People there is a time & place for playing on a phone the hospital is not the time nor place when you have a job to do.
I started receiving a bill from Hamilton Medical Center January 2018 for a service that was not rendered there. But it was a lab service that I did not know was sent there for a date of service August 2017. I had to figure out why I was being billed. I called the billing service every single month and explained that they did not file the claim correctly. I gave them the correct information over and over for 7 months. They said they would file it but they did not. They refused to call the ins company. I called the ins company every month as well, the ins company refused to call the facility, just said have them refile a corrected claim. The facility gets a "remit" every time they file a claim, it explains if the claim was paid and how much, or if it was denied - why it was denied. Last month The ins company was supposed to take care of this issue and send the facility a letter to stop billing me and they were going to process the claim. TODAY I GOT A LETTER FROM A COLLECTION AGENCY. BECAUSE THESE LAZY PEOPLE DO NOT DO THEIR JOBS I AM SENT TO COLLECTIONS! The billing dept spent more money billing me, and talking on the phone with me, and supposedly sending the CORRECT information to the claims filing dept, and refiling the claim for 7 months, costing them more money than the amount of the bill. You need to hire competent people that are trained to do their job RIGHT! So once again I am on the phone wasting my time because they are INCOMPETENT!!!
Do not waste your time going to this place.I went in to the ER at 4 AM with two sick children One being an 11-month-old who is having a hard time breathing finally at 7 AM I had enough of the waiting and I went to ask the nurse upfront what was taking so long she said they were busy admitting people but didn’t have beds upstairs to move them to which I found ridiculous how would you admit people and not have room for them. I basically had enough of the waiting game and left. As I’m exiting I run into a lady who was with her elderly sick mother who just left herself and she says and I quote “can you believe that they’re understaffed in an emergency room and the nurse is so rude” so how is it that you tell one patient you don’t have rooms but then you tell another one you just don’t have enough people working?!? Like really at least have the decency to be honest with your patients especially when you have them waiting that long with two sick children clearly I went to the emergency room because I was mainly scared for my 11 month old who is having a hard time breathing safe to say I came home and am waiting until their primary doctor opens to take them in for a sick visit because the emergency room was absolutely no help to my children if I knew it would take till 7am and we still weren’t going to be seen I would’ve never spent my time In such a crappy ER and would’ve just waited to be seen at DR Whites office during their business hours like I’m forced to do now because of their poor service and lying nurses.
I saw Dr Chung DDS for some complex dental work. His office was clean, everyone was professional and the work he performed was relatively painless considering how extensive it was. Will be returning for all future needs.