Hamilton Medical Center
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feedback about Hamilton Medical Center
I have never had any complaints about the place I honestly love hospitals because if you think about it if there were never any hospitals in the world where would we be able to turn to. I know that it cost you medical bills but again you are not the only one. 🤢🤮🤧😷🤒🤕❤️🏨
I’ve had some really bad experiences with this hospital, especially the emergency room. However, today changed my view on that. I’ve been having severe stomach pain for about 4-6 months. It’s been difficult to function. Well, tonight I came in and saw Dr. Terrence Duffy. He disagreed with what I thought I had(politely) and correctly diagnosed me. I don’t have any pain tonight. I’m looking forward to healing. Hospitals are expensive and the waits suck, but I’m thankful for a correct diagnosis and good Dr.’s. My nurses Gabe and Alanna were very helpful as well. Thanks guys.
The only problem today is the lady setting at the front desk in the ER. My husband was brought in by ambulance & I came in my car. Well I got there & that lady was playing on her cell phone. I asked where my husband was she looked &said he isn't in a room yet. I will let you know when they get him in a room. I sat down & waited & waited &waited finally had to go back up to the desk cause I could see her playing on her phone so I asked again surely they have him in a room by now can you check again. Her reply was oh I forgot to keep check. Yes he is in room --. People there is a time & place for playing on a phone the hospital is not the time nor place when you have a job to do.
I started receiving a bill from Hamilton Medical Center January 2018 for a service that was not rendered there. But it was a lab service that I did not know was sent there for a date of service August 2017. I had to figure out why I was being billed. I called the billing service every single month and explained that they did not file the claim correctly. I gave them the correct information over and over for 7 months. They said they would file it but they did not. They refused to call the ins company. I called the ins company every month as well, the ins company refused to call the facility, just said have them refile a corrected claim. The facility gets a "remit" every time they file a claim, it explains if the claim was paid and how much, or if it was denied - why it was denied. Last month The ins company was supposed to take care of this issue and send the facility a letter to stop billing me and they were going to process the claim. TODAY I GOT A LETTER FROM A COLLECTION AGENCY. BECAUSE THESE LAZY PEOPLE DO NOT DO THEIR JOBS I AM SENT TO COLLECTIONS! The billing dept spent more money billing me, and talking on the phone with me, and supposedly sending the CORRECT information to the claims filing dept, and refiling the claim for 7 months, costing them more money than the amount of the bill. You need to hire competent people that are trained to do their job RIGHT! So once again I am on the phone wasting my time because they are INCOMPETENT!!!
DO NOT WASTE YOUR TIME HERE!!! Extremely unprofessional, uneducated, filthy, slow and rude! My daughter had to be rushed there because she quit breathing. They laughed in my face and said she’s fine it was just because I’m a “first time mom” and we tend to “freak out over everything.” Not sure why it matters that I’m a first time mom when my 7 month old had turned purple and started shaking all over. The first question they asked me was if this was my only child... they ALL need to be either fired or trained because they apparently wasn’t trained the first time. I’m not in the medical field but the first questions should be regarding my child and her condition. Not how many children I have. My child’s doctors even warn me about this place telling me go to any other hospital. Not sure how this place is still running.