Hampton Va Medical Center
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feedback about Hampton Va Medical Center
I have only recently started going to the VA, but I am impressed by the care and attention that I have been given. Today I witnessed (overheard) a patient get downright rude with one of front desk staff members in Physical Rehabilitation. She apologized for his frustration and told him that she would be back with someone who could help him. Other than that place being a maze the likes of The Amazing Race (someone always asks those of us seemingly wandering in circles - thanks!), I give them a big thumbs up! Thanks for what you do!
I HATE THIS PLACE. Yep, HATE IT. The level of incompetence is atrocious. This is the Peter Principle at its finest. “According to the Peter Principle, every position in a given hierarchy will eventually be filled by employees who are incompetent to fulfill the job duties of their respective positions.” Ah yes, the endless cycle of stupidity. Where should I begin? Try attempting to make an appointment. You’ll wait to reach an “operator” who will then transfer you to an extension that doesn’t exist. The phone will just ring. Eventually you’ll be “re-looped” back to an operator who will start the process all over again. By the time you’ve finally reached your destination, 54 minutes will have passed only to be told by the person answering your call (no one can assist you.) The Pharmacy is a bunch of mindless caricatures who lack the ability to use basic common sense like reordering medication once the current supply has been dispensed, checking CURRENT mailing addresses and contacting the prescribing doctor should there be an issue with drug interactions. We all watched as the Arizona VA essentially sent veterans to their deaths as they were unable to schedule appointments - but you really should be looking at the Pharmacy. Wrong medications sent, incorrect dosages dispersed, incorrect medications dispersed and no one to answer for any of it. You essentially have to be your own doctor and pharmacist and double check their so called “work.” It’s a dangerous situation that puts everyone at risk. The doctors are overbooked, so you’ll experience a lack of timely access to thoughtful care. You’ll be made to feel like herded cattle on a conveyor belt being sent to the slaughterhouse - specifically, “you’re just a number and don’t really matter.” The entire administration lacks adequate leadership and you’ll find “rogue employees” attempting to accomplish what the entire organization is either unwilling or unable to provide, but finding a VA employee with more than two brain cells (that aren’t fighting against each other) is like winning the lottery. Actually, you have better odds of winning the lottery. Veteran healthcare is a farce - a total joke - and the joke is on veterans. I could care less about the veterans who work there - I find it insulting when some jackass employee explains to me “they understand my frustration” but interestingly they DON’T have any of the same issues. Good luck to those receiving care at the Hampton VA - it’ll become the hardest duty you’ll ever serve.
You know what is really bad about some of the workers is that they will call you and don't even know how to introduce themselves. My wife calls and the rep answers and says "hello" "What do you need" Seriously! No intro or how can I help you. What kills me is that when they leave a message they don't mention who they are, what office they are calling from, and what they are calling for. They tell me "Hi, I'll call you later". Like that was a personal friend that I knew who was leaving a message. We all know that we have multiple reasons of why we go to the VA. I bet a lot of us have multiple appointments as well. The number is a general number that shows up on the caller id. The customer service suck. They are not professional. I mean I stood to check in and a rep was on her personal cell phone having a full on conversation. Crazy place. I think the first thing they should fix in the hospital is teaching their workers how to talk to their customers. Not all is bad but most is. The person that knew how to speak to their customers was my social worker from the vocational rehabilitation and employment office. If anything she should be the one teaching all of their workers how to present themselves. Going through the service we was trained to be professional at all times. I believe it should be the same for them.
After having 2 spinal surgeries November 2018 and December 2018, I was diagnosed with severe sleep apnea stop breathing 98 times an hour. The findings were sent to this location. The only thing stopping me from receiving life saving medical treatment is someone has my findings on their desk and not scanned in from February 20, 2019 to present day. You can call everyone in that place including patient advocate and no one calls you back. Yet when you call them, they ask "how can they provide you world class service". They are incapable of providing basic service nonetheless world class.
Worst medical service I have ever received, medicine doesn't arrive on time, oh well, looks like your behavioral health is gonna be on hold till someone gets around to doing there job, go pick it up? Sure I'll just wait 8 hours in the lobby to be called on at the pharmacy, and the best answer you get is, you'll have to wait till your meds come in the mail cause there is nothing we can do, oh and by the way, we forgot to put a tracking number on your medicine shipment, what a joke, good luck to anyone who has to deal with this horrible veteran services.