Prime is slow, slow, SLOW. That's where you're going to have most of the issues. Way WAY way too many chiefs and not enough Indians, bumbling beauracrats everywhere, everyone thinks they're too good to do the very job they've been hired for and act like you asking them to do their job is an annoyance.
The ER staff is wonderful. WONDERFUL.
If you have an acute illness, if you require surgery, if you end up in ICU ... you will receive world class care from world class, caring and professional people. The nurses, doctors, surgeons, therapy, and respiratory staff -- and the housekeeping and dietary staff too -- that you'll meet in the ER, ICU, and ICU step down is top notch, TOP NOTCH. These folks care. Fourth floor is not good at all. Be prepared to have staff that looks like they're slow, don't speak English well, and will regularly make you wait over an hour after you've rung for meds and 45 minutes after you've been sick all over yourself!
The staff in the canteen and shop are really kind. The patient advocates are really helpful. Second floor with surgical and chemo is great and radiology is wonderful.
Really hit and miss, they've got a lot that's wrong but so much that they're doing right. God bless our veterans and God bless some of the wonderful staff at the Hampton VA that care for them.