Hampton Va Medical Center
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feedback about Hampton Va Medical Center
You know what is really bad about some of the workers is that they will call you and don't even know how to introduce themselves. My wife calls and the rep answers and says "hello" "What do you need" Seriously! No intro or how can I help you. What kills me is that when they leave a message they don't mention who they are, what office they are calling from, and what they are calling for. They tell me "Hi, I'll call you later". Like that was a personal friend that I knew who was leaving a message. We all know that we have multiple reasons of why we go to the VA. I bet a lot of us have multiple appointments as well. The number is a general number that shows up on the caller id. The customer service suck. They are not professional. I mean I stood to check in and a rep was on her personal cell phone having a full on conversation. Crazy place. I think the first thing they should fix in the hospital is teaching their workers how to talk to their customers. Not all is bad but most is. The person that knew how to speak to their customers was my social worker from the vocational rehabilitation and employment office. If anything she should be the one teaching all of their workers how to present themselves. Going through the service we was trained to be professional at all times. I believe it should be the same for them.
After having 2 spinal surgeries November 2018 and December 2018, I was diagnosed with severe sleep apnea stop breathing 98 times an hour. The findings were sent to this location. The only thing stopping me from receiving life saving medical treatment is someone has my findings on their desk and not scanned in from February 20, 2019 to present day. You can call everyone in that place including patient advocate and no one calls you back. Yet when you call them, they ask "how can they provide you world class service". They are incapable of providing basic service nonetheless world class.
Worst medical service I have ever received, medicine doesn't arrive on time, oh well, looks like your behavioral health is gonna be on hold till someone gets around to doing there job, go pick it up? Sure I'll just wait 8 hours in the lobby to be called on at the pharmacy, and the best answer you get is, you'll have to wait till your meds come in the mail cause there is nothing we can do, oh and by the way, we forgot to put a tracking number on your medicine shipment, what a joke, good luck to anyone who has to deal with this horrible veteran services.
I have been to several VA medical centers. As a patient and a contractor. The Hampton VA medical center is second to none. Thank you for taking care of me and Damian
So rude. The staff clearly forget that veterans are civilians now and there is no CHAIN OF COMMAND. The black older lady in dental that works in the administration office needs to be fired. You know ots bad when her coworkers approach you and tell you good job for handling her. She talks to people as of she is coming out of her own pocket for your compensation. The VA need sto do better. Veterans are seriously out here dealing with real issues and have a major problem with adjusting to freedom. I wish I could remember that old lady name. When I find out, I will be editing this comment with it. Do better VA.