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feedback about Hanover Hospital
It is hit or miss also billing sucks to because they can't put one bill onto another bill so I have a 1,000 bill that I have to pay plus won't give me financial assistance because my family contribution is to much. I'm sorry that my family makes to much and secondly my parents are not the one paying for the bill. I already have $200 dollars of a school loans to pay I don't need to be paying for something else and Wasting money.
1 star for wait time, but at the same time I am thankful I was healthy enough to wait six hours to be seen instead of rushed straight back. About eight people left that had been waiting or I imagine my wait would have easily been double that.
4 stars for the staff. They were kind and tried explaining to everyone about the wait time. Once in the room everything was quick and efficient. I overheard staff talking about there not being any beds left in the hospital, they were also frustrated. Donna who administered my CT scan was lovely. My nurse Mark and my male nurse (apologies for not remembering his name as I had been given morphine for pain) after him were both great.
I don't feel this is a staff issue, instead a management issue who needs to work on efficiency.
I walked into this hospital and waited 4 hours with a dehydrated son until I finally left and went to another hospital. If you are extremely injured or need immediate medical attention do not use this Hospital.
Staff are very ignorant and nobody has any sympathy. I took my son there had to wait a long time while we were the only ones there. Communication was off I waited two hours waiting for a test that apparently nobody was told about. It takes one minute to swab a throat not two hours. I will never recommend this hospital to anybody. It is absolutely horrible!
Told they have a fast track and we are 4th in line for my 8 year old with a laceration to his head. 3 hours later and we are still waiting in the waiting room. This ER is a joke. They should honestly have a Pediatric unit so our children don't get sick waiting around a packed waiting room of hacking and coughing people. All of which have also been here for hours on end. Poor management...don't come here if u are in danger of dying...you just might...