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feedback about Havasu Regional Medical Center
My son Tyler was brought to the ER by ambulance after our drive in to my mom's from CA. He had been to Disneyland that day and had been in distress after riding space mountain. The level of care he got was great, they checked him for everything. However, the bed side manor of one nurse was ridiculous and even suggested our safety was in danger at home. My son has autism and scizoaffective disorder. He is 15 with a mindset of a 5 year old. He was given a B 52 shot so he was out of it. The last thing my son had done prior to this nurse coming in to get him ready for release was a catheter for a urine draw. She came in to wake him up she we aggressively trying to get his IV out with her hands in front of his face. I tried to tell her she being too aggressive, had he woken, with what he last endured, he could have bitten her. It had nothing to do with how he behaves on a normal basis, but everything to do with his frame of mind after having had these things done to him and having had a strong concoction of drugs in his system. He wanted to sleep. She wanted to aggressively get him ready for release. All his life I've refrained from certain medications. Never giving him anything too strong. He's never experienced a B52 before and had I known that's what they were giving him, I never would've agreed. Especially had I known they would send him home in a vegetative state.
I received highly competent care at the outpatient chemotherapy infusion Center, but was aghast when I received my insurance bill. Havasu had billed my Blue Cross Blue Shield insurance $42,000 for a one hour procedure. Whereas I have been billed $15,000 and $12,000 for identical infusions in Minnesota. So, I did some research and the average national cost is $12,000. Makes me question the motives of the Doctor's who own this facility. Are they getting rich off of Cancer Patients? Disgusting!
UPDATE TO THIS POST BELOW: If I could give 0 stars, I would have... On Tuesday 1/8/2019 my 83 year old mother was brought to the ER by ambulance after falling. After 9 1/2 hours of waiting on a gurney in the hall she was released with 4 broken ribs. It took almost 2 hours for the doctor to come back and talk with her after her x-rays. Her own doctor, Dr. Powers, said were horrible x rays, very blurry! If they need more staff at this hospital, they should hire them! I would highly suggest to anyone that if you can make it to Kingman, GO! I know that's where we'll take my mom if there ever is a next time. I'm sure she will get billed for way more than the care she received 😡 oh yes, please tell me to call, please! You can sure bet I will!
UPDATE: I was asked to call and I absolutely called the them. We filed a grievance with the hospital and this is the letter my mom got back... Pathetic!
They respond to negative reviews with "call us to discuss" but then never return your calls. I wouldn't trust the surgeon who did my partial hip replacement again as far as I could throw him. You'd better do your own due diligence before coming here for help, because they will tell you nothing, and make serious decisions for you, not in your best interests (apparently that isn't even a factor in their decision-making) for which you will suffer.
Everybody at the medical center was absolutely awesome. They were friendly, courteous and the care was great. Thank you Lake Havasu Medical Center!