Healthalliance Hospitals, Inc

Horrible place! I was in labor for 4 days and they kept sending me home. On the 4th day I returned still having contractions. They monitored me for a couple hours. I was in so much pain I was having heart palpitations as well. They tried to send me home again. I told them I was have palpitations and sure enough they did a EKG and discovered I was indeed having them. I was transported to Worcester hospital where I was diagnosed with hypertension and cardiomyopathy. If it wasn’t for me complaining about my palpitations that night I would’ve been sent home and I would’ve had my baby without knowing my heart was weak. Go to umass in Worcester. Don’t bother coming to this hospital.

Bringing my 4 year old daughter to this emergency room was the worst medical experience of my life. I brought her in and they saw her fairly quickly and took some blood work based on her symptoms. She was very sick...had no fever but slept for almost 48 hours straight...severe head pain...etc. First thing the dr said was they are considering it less of a priority because she has no fever. This dr, or PA was the most arrogant, unsympathetic human I’ve ever met. Her bloodwork came back and her iron levels were extremely low and all of her blood levels were way off. She couldn’t even be forced awake she was so lethargic. The nurses, I must say, were phenomenal. Very concerned and helpful and tried to communicate their concerns with this PA but to no avail. His answer was to release her in that condition and send her to an eye dr and see if it’s eye pain. I couldn’t even wake her up at that point. I was besides myself but also considered it to be the best thing to get her out of there. I brought her straight to Umass On lake Ave in Worcester where she stayed for a few days. They said she was extremely anemic when she got there and they ran tests and treated her for days to get her levels up and she was back to normal. I have told everyone I know to be sure to NEVER bring anyone to this ER again. Take the ride to Worcester. Who knows what could have happened to my daughter had we not done that. I will never forget this experience nor will I forget the PA that treated us so poorly.

I hate this hosp i would never recommend at all nurses r awful and they complain when they have to work .... please save ur time and go somewhere esle if u want good care

Was at the ER last night for dizziness and numbness in my hands and feet. Took me right into a bed and a room at 7:30pm.
My room was basically a supply closet. There were so many things like cabinets,rolling carts, and supplies just thrown everywhere. I couldn't even reach my call button without getting up. The rooms were separated by curtains and all I could here was this guy violently throwing up then having conversations so incredibly loud on his phone saying he didnt know what was wrong with him but he had been in the ER for 2 days! He asked the doctor to be admitted and the doctor just started yelling at him saying he needs to stop drinking. This guy had a doctor or nurse check in on him every 5-15 minutes.
After being brought in at 7:30pm, I did not see a single person or have anyone check on me. I listened to all the nurses at the nurses station outside my room discuss all personal matters. Who's getting married, weekend plans, what kind of coffee everyone wants. At 8:30 I pressed the call button for a nurse. At 8:35 a random nurse came in which at this point I asked for papers to leave. I was going to go to another hospital. She said she had to check with my nurse. 30 seconds later a doctor came in. I explained my issues and he said he was going to give me medication for my dizziness and a bag of fluids as well as blood work. The nurse came in and shoved a needle in my arm so hard that I jumped and started tearing up. I asked her why it hurt so much and she just basically yelled at me and said "WELL IT'S DEFINITELY IN THERE!" she came in with the meds the doctor had discussed with me and an extra. I asked her what it was and she told me is was lorazepam because I needed to calm down. The doctor never discussed this medication with me but the nurse swore it was prescribed.
2 minutes after my IV fluids were done this nurse kicked me out of my room and placed my bed across from the nurses station and gave my room to a boligerant drunk teenager who then had to call security on and my bed kept getting bumped because the security guards were trying to calm down this girl. I asked a nurse if I could be moved. So they moved me to the end of a dark hallway where a detoxing drug addict was screaming at the nurses saying they are useless and going to die because the end of the world is today. They call security and yet again I almost get trampled by them running. I had one nurse check on me after I was moved out of my room then it was another 2 hours before I saw the doctor when he told me I would be discharged. I waited 20 minutes after that for someone to come over and take my IV out and discharge me.
The nurse I had Sarah P. Also added false information into my medical history. She asked me if I smoked and I said no. The papers sent home with me state that I am an everyday smoker. And the lorazepam she gave me is not on any paperwork.
Do not go to this hospital. Go to Clinton hospital. The nurses are nice and treat you like real people, not animals.

The hospital itself is great! The emergency room is the problem, it’s over run and understaffed. I went there with trouble breathing, chest pain and couldn’t move my left arm. I had pain in my back , side and chest. I was put on a monitor and oxygen and told the doctor I felt like my arm was numb. He said they would do blood work and see what happens. Three hours later I was put in the hallway and taken off the monitor and O2. I told the nurse I was still in a lot of pain and she said the doctor will come and see you. An hour later she came over with my discharge papers and said I could go home.

I said I didn’t feel comfortable going home and she said you have already been discharged and there is nothing else they can do. I went home to try and sleep and ended up going to Clinton hospital the next day. Within an hour I was diagnosed with a severe case of pleurisy and was put on two antibiotics an inhaler and a steroid. The doctor said I was smart to come in, if I waited any longer I would have been hospitalized.

I will never go to Leominster ever again.