Healthalliance Hospitals, Inc

I am in the medical business (emergency room nurse). I was working at my other job as a nurse, not in the inpatient setting. Tried to call the emergency department with an expect (patient we were sending to them). Was kept on hold for 20 minutes, no one ever answered. This is terrible for an emergency room. As someone who works in emergency room, expects are nice because I can ask questions of the providers office, but apparently this was not important to them. I feel bad for the community that has to use this is their only local ED. Shameful shameful practice.

Worst hospital around. The Staff is rude and disrespectful. It’s like a zoo of “nurses” running around with no organization. No one is trained properly. I was seen by a young male nurse who didn’t even know how to pronounce the meds that he was giving me then I Waited 3 hours (after being brought in by ambulance) to even see the DOCTOR to begin with and then 2 more hours to see that doctor for a second time. The place was NOT packed by any means. It’s more of a social club for the employees here. I listened to my “nurse” sit at her desk talking on the phone to the boys and girls club about her own children. (How professional?) I do NOT recommend this hospital to anyone who truly needs help. I suggest driving a little further and going to Heywood Or Clinton even.. I was very disappointed since the outside has been so nicely remodeled you would think they would have better staff working..

Preregistration is a total joke. They will call you on the phone and ask about insurance,contacts,ect. Suppose to be some kind of faster way when you get there to be seen???????. Total joke when you get there you go through regular deal. Even asked woman about it at registration desk she says she does not know anything about any preregistration????? The call comes from HealthAlliance Hospital!!!!!!! Get your act together.
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I went there with my boyfriend because I was having excruciating pain in my lower abdomen and when we got there it took almost an hour just to get signed in then we got sent back into the waiting room and they told us it’d be “a little while” before I would get seen. My boyfriend ended up falling asleep while we were waiting and I was still in terrible pain and couldn’t get comfortable. We waited almost 3 hours before we decided to just leave and go to a different hospital where I had found out what was wrong in less than 2 hours total. Never again going to this place!

Can I do ZERO stars? Never have I ever in my entire life experienced worse care. ER FOR 7+ HRS and begged for ibuprofen for my screaming hurt child and I was told by the "guards" and check in people that we could walk to the store at the bottom of the hill and get something. WHAT??? WANT TO BE TREATED LIKE A SECOND CLASS CITIZEN?? Then head to UMASS Memorial-Leominster and you will. Do yourself a favor and drive to another hospital or Boston to get real care from professionals that know what they are doing. My 2 year old fell and broke his leg on vacation (we found this out 24HOURS later at our OWN family physician). UMASS said he sprained his ankle or pulled a muscle and sent us home with a flimsy ace bandage. I don't think the Dr. knew how to even wrap an ace bandage it was that bad. I am beyond disgusted. They should have x-rayed his entire leg up to his hip but no they X-ray his knee and ankle. COME ON! COMMON SENSE! Pediatrics is a joke there, oh wait, what pediatrics? Everything about it was a nightmare.